Rated 3.9 out of 5 by 144
Rated 5.0 out of 5.0 by hustle13 Holiday Inn in La Mesa, California
This hotel is in a fine location near the freeway (8). The service and the breakfast were excellent! A great place to stay!!
16 September 2014
Rated 4.0 out of 5.0 by @J12 Nice place to Stay in San Deigo
I stayed there during the labor day weekend. The hotel is nice and clean, staff is courteous, breakfast was good.
11 September 2014
Rated 2.0 out of 5.0 by joshk1 Beware!!!-Hotel does not award bonus points as promised
I was promised 500 bonus IHG rewards points for being a Platinum member when I checked in. They thanked me for being a Platinum member and said that I will get 500 points added to my account after check out. I waited for 2 weeks after I checked out and still did not see the points on the account. I called and spoke to Carlos who said I am not entitled to the points because I used reward points for my stay. I told him that the clerk knew I was checking in with reward points and still said I was entitled to the points. I have stayed at other IHG hotels on points and was still awarded bonus points by the hotel. Changing the rules after the fact is a misrepresentation of facts presented to the guest and is a negative reflection on the hotel and IHG as a whole. I am a loyal and frequent business and personal stay guest of IHG for many years. This leaves a very bad taste in my mouth that I cannot trust a IHG hotel to deliver on a promise of awarding a small amount of 500 bonus points as appreciation for being a loyal guest for many years. If it was an error by the staff in awarding the points, the hotel should still do the honorable thing and award the points. Is 500 points worth alienating a loyal guest who has been staying over 60 nights a year at IHG properties on a regular basis? I guess so based on the response I received from the hotel. Any guest staying at this property should be cautious and check their reward points carefully. You may be shorted points as well.
11 September 2014
Rated 5.0 out of 5.0 Friendly staff
The Hotel is located close to the San Diego state. The staff was very helpful. Restaurants are at walking distances. We had a lovely stay we will always come back to this hotel and recommend to other students visiting the area. Thank you
10 September 2014
Rated 5.0 out of 5.0 by Racoma Vacation stay
We were met with attentive, friendly staff. They were willing to assist with recommendations on eateries and shopping in the area. There was some repairs being done on our level or the floor below in which we heard hammering and drilling noises; however, this was concluded by 3p and did not go into the night hours. Our room was excellent and comfortable with the exception of a broken piece on the security curtain. We had to pull lightly and work the curtains to close completely for privacy and lighting.
06 September 2014
Rated 5.0 out of 5.0 by sckyutgirl Great Hotel
Great hotel. 10 mins drive to Sea World. Quiet. Clean. Friendly staff. Would stay here again if I'm in the area.
04 September 2014
Rated 5.0 out of 5.0 by Yucaipa Carl Clean room with great shower.
Pleasant stay made far more pleasant by offering a clean room and bathroom with a great soothing shower. Most hotels are too cheap or clueless to know that something as simple as a nice, well functioning shower makes all the difference in the world when you are travelling.
02 September 2014
Rated 3.0 out of 5.0 by Daniel805 Good not great...
Recently stayed at this hotel about a week ago. Check-in was smooth. There were just two things that I found quite peculiar. One was while shaving, I somehow found myself sweating, I didn't know why because the shower was off and I just had the lights on, so upon further inspection I look up and on top of the mirror there were 5 HEAT PRODUCING LIGHBULBS, like the one's for plants and lizards, so I turn off those lights and try the one directly above the toilet and... yes to my disbelief that too had the same kind of bulb,just ended up taking a shower with the lights off and door open.
29 August 2014
Rated 1.0 out of 5.0 by SGWHITE Worst Stay Ever
I have been staying at this Holiday Inn for the past 2-3 years and had always loved it. The staff was always nice and very curteous and they always seemed eage to please. This time around it was differant though. Upon checking in they put me in a room next to the freeway. I knew from a previous stay that I wouldn't be albe to stay there but thought I would try it since they were so busy. It was so loud I couldn't sleep at all. Also when I got to the room it looked like someone had just washed thier hair in the sink. There was long black hair in the sink and the shampoo bottle and lotion were 1/2 empty and sitting next to the sink. There were other cleanliness issues I won't go into but also the TV wasn't working and the screen froze every 2 minutes or so. I asked the next day to be moved only to be told no, that there were no rooms available. This was afternoon but before check in time plus I had just checked online reservations and it said they had a room available. Maintenance came to the room 2-3 times to fix the TV and couldn't fix it. After being treated like my concerns didn't matter I canceled the rest of my resrvation and moved to another Holiday Inn. I did end up staying another day because I had to cancel before 6:00 PM but no way I could have gone with out sleep any longer. There was 1 young lady who did go out of her way to help and apologised for the way we had been treated. SHe was the one who made sure my cancelation was put in and the charges changed. Now I just got my CC statement and I was over charged and now have to clear that up too.
I will never be back to this Holiday Inn Express.
28 August 2014
Rated 5.0 out of 5.0 by mortiz Friendly and helpful staff
Great place to stay, very clean. Friendly staff, great breakfast with friendly service.
26 August 2014
Rated 5.0 out of 5.0 by gail55bear Great amentities
We were very pleasantly surprised with the quality of the service we received for the value. The room was very spacious and comfortable. The staff was very friendly and responsive to our requests. Also the amenities of a hot breakfast, and snacks in the lobby made it very welcoming and comfortable. There are also two great restaurants on either side of the hotel which was very convenient. We will definitely stay at this hotel again and will probably seek out a Holiday Inn Express in the future.
25 August 2014
Rated 5.0 out of 5.0 by G Myers Very clean Hotel
Staff was very helpfull. Clean hotel . Great location for our business trip. We will start using this hotel for our next stay.
24 August 2014
Rated 5.0 out of 5.0 by Carp28 Great hotel in La Mesa
Overall this hotel is a bit older, but the location is great and it is evendent they have made some major improvments on the property. This is good, because the location is great and the staff is very nice. I will definately stay here on my next visit.
23 August 2014
Rated 5.0 out of 5.0 by Satisfied1234 Great Stay- Thank You!
Thank you so much. Great TV, amazing beds, powerful A/Cs, yummy breakfast, friendly, smiling staff, coffee 24/7, easy parking, cool restaurant bar next door, good times!
20 August 2014
Rated 5.0 out of 5.0 by McTravel2450 Nice Holiday Inn Express and Location is good.
Stayed at the Holiday Inn Express La Mesa for one night during by trip on the west coast. The staff was very nice and they took care of me during my stay.
I would definitely stay again on my next trip to the area.
20 August 2014
Rated 3.0 out of 5.0 by Aarongs Good stay but...
overall not a bad experience however some of the areas such as the lobby or main hallways were not the most clean; also the room decoration, furniture and carpers are somewhat old. I had stayed at several Holiday Inns in different areas and countries and so far I will rate this one the least recomandable.
18 August 2014
Rated 5.0 out of 5.0 by JohnH. OK Great service
I like the locatio of this hotel for my business trips. Restaurants are walking distance. The staff is very help full. Great value., very clean and comfortable. I will always stay here in future.
18 August 2014
Rated 5.0 out of 5.0 Good hotel
It's good hotel. However, the breakfast room is too small, so many people can't sit.
The variety of breakfast should be improved. Not everyone like western style breakfast. You need to provide wide variety of choices like Chinese dim sum, fried rice, etc.
18 August 2014
Rated 4.0 out of 5.0 by Mary@ 75 Very Comfortable place to stay
We enjoyed our week at the Holiday Inn Express in La Mesa, very much. It is a clean and comfortable hotel with an outstanding efficient staff. No problems, great vacation. We would recommend this hotel to everybody. It's close to the freeway, between El Cajon and La Mesa with several great restaurants very close by.
14 August 2014
Rated 5.0 out of 5.0 by MWCanada1 Great hotel and convenient location
This a great little hotel in a convenient location. I would recommend this hotel if visiting the San Diego area.
10 August 2014
Rated 2.0 out of 5.0 by Jen56 Do not recommend this property this time.
I always stay at this Holiday Inn Express when visiting San Diego. Service in the past has been awesome! However, this time around the overall experience was not good. I ended up canceling my reservation and moving to another hotel.
I was very disappointed in the manner in which I was treated. I understand this is a busy time of year but I was a loyal guest who deserved to be treated better irregardless of how busy the hotel was.
I am sorry that I will not be staying there anymore.
07 August 2014
Rated 4.0 out of 5.0 by Suzabelle Comfortable bed and convenient location
The La Mesa location is just what we wanted to be close to family. The convenience to restaurants, bars, freeway, and shopping is excellent. The king bed was comfortable...and we are picky. But, coming from a semi germaphobe, the room did have that strong "hotel smell" that lingers in your clothes long after you have checked out and the "questionably clean" upholstered couch and chair. But all in all, the room was clean...bathroom was kept clean with abundant clean towels and the bed linens were clean and comfortable.
07 August 2014
Rated 5.0 out of 5.0 by Jamesa525 Great friendly service
I had made a mistake when booking the room and had only booked for one night. I called to change it to four nights and they did so immediately at the same rate as my initial reservation.
Then my flight was delayed a couple hours which led to us arriving at the hotel at 1 am. They said no problem when I called to notify them. When we finally arrived they had our check-in info preprinted and ready to go.
One night it was completely full and so were all of the parking spots. The night manager made sure I had a place to park our rental car.
Great customer service. I highly recommend this hotel. Thanks!
04 August 2014
Rated 4.0 out of 5.0 by sdl1223 Helpful Staff
One of the housekeeping staff was extremely helpful in explaining the bus and trolley system. We wanted to go to the zoo, and she went out of her way to print out the bus schedule and provided a map of the trolley routes.
03 August 2014
Rated 5.0 out of 5.0 by nanny67 Great Hotel
The hotel was well kept and very clean. The staff was very pleasant and helpful.
31 July 2014
Rated 5.0 out of 5.0 by Lwywy Everything perfect
Everything is what I expected. No complaints at all.
31 July 2014
Rated 5.0 out of 5.0 by Mylinh Nice room and clean sheet.
would defintley come back to San Diego La Mesa with friends and family. Excellent service and attentive to my daughter.
30 July 2014
Rated 5.0 out of 5.0 by LA527 Another Great Stay at a Great Hotel
I can always count on the staff to get it right at this properrty. Even during a very busy time the still manage to pay attention to the details.
Thank you guys.
30 July 2014
Rated 2.0 out of 5.0 by Baseball mom 24 You get what you pay for
Our room was large but that only meant I needed 2 bottles of febreeze and Lysol to make the room smell remotely better. It smelled like a refrigerator that was no longer working, so bad to the point that ithe smell wafted into the hall. The carpet was less than clean and I didn't want anything to touch it. Our bed had queen sized sheets on a King sized bed so the sheets fell off as soon as we sat on the bed. This is when having my own sheets really came in handy because I'm not ok with sleeping on a bare hotel mattress.
One night, we were also confronted by a suspicious young "gangster" in his car in the parking lot threatening us to "watch who we look at when in Cali". This had nothing to do with the hotel itself but was unexpected since the area didn't look sketchy.
27 July 2014
Rated 3.0 out of 5.0 by chaargers Lots of noise
There was a lot of loud noise in the hallway, shouting and cursing between at least two people. Lots of people running back and forth down the hall.
Approximately 11:00 PM I looked out to the parking lot to check on my vehicle, and noticed a group of 5-10 people standing and drinking alcohol by vehicles next to mine. They continued to bring out a cooler and play music while using my vehicle as something to lean against. This continued well after midnight.
27 July 2014