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Rated 4.0 out of 5 by 145 reviewers.
Rated 2.0 out of 5.0 by Not up to par with other Holiday Inns When we checked in we were handed a paper stating that the pool was out of service for repairs. There was a shuttle service to another facility to use their pool from 1:00-4:00. That isn't very convenient for those of us who like to be able to relax at the pool between meetings, or in the evenings. I felt that we should have been told at the time the reservation was made that the pool would be out of service. The paper said it was out of service for all of July. Maybe a discount should have been offered. It is false advertisement to say you have a pool, when you don't have one that is usable. Coffee and a bagel was $9.00 in the restaurant. A room service tray was outside a door by our room at 10:00 at night and still there at 10:00 in the morning. It was still there at 2:00 in the afternoon. We were told we couldn't use our IHG Rewards unless we booked online. I will not be back to this facility. 25 July 2014
Rated 4.0 out of 5.0 by Overall good quality Clean comfortable room, good group rate, friendly staff. 22 July 2014
Rated 2.0 out of 5.0 by pool closed I stay here due to familiarity and proximity to vendor that I need to work with. Two main reasons not to stay again would be lack of swimming pool in July and ridiculous price ($12.95) for a continental breakfast. I ended up just buying an orange juice from the hotel store. 22 July 2014
Rated 1.0 out of 5.0 by Horrible Experience This hotel completely ruined my day and it happened to be my wedding day!!! staff was very rude, sarcastic, unhelpful and we waited 2 hours in the lobby while our rooms were SUPPOSED to be getting cleaned.. I cannot believe how unprofessional everyone was and how careless the staff was. DO NOT STAY HERE 21 July 2014
Rated 2.0 out of 5.0 by Customer Service I felt that the Gentleman who checked us in needs a class in Customer Service, I felt he was very rude. there was a line to check in. It took me over 30 minutes to check in 17 July 2014
Rated 1.0 out of 5.0 by Overcharged I was overcharged on the price quoted and we had to leave, but they would not give us any credit back. We did not stay. 15 July 2014
Rated 4.0 out of 5.0 by Good Value for Price Holiday Inn La Mirada is a good, substantial, and American place to stay. All you need is here and things are pleasant. 10 July 2014
Rated 5.0 out of 5.0 by A very pleasant stay I arrived tired and bothered and disappointed that the hotel was not in the location i expected, but the staff went out of their way to help us get to where we needed to go. I can't thank them enough for helping to turn around what could have been a very disappointing few days. The hotel was very comfortable and clean. What a difference it can make when the staff are helpful and willing to go the extra mile. The gentleman that drove the courtesy vehicles were very pleasant, cheerful and helpful, they do a great job. Our stay ended up being a very enjoyable time at the Holiday Inn. 06 July 2014
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