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Rated 4.3 out of 5 by 129 reviewers.
Rated 5.0 out of 5.0 by Monica, the front desk employee went above and beyond to make us feel at home... We had a suite which had a peek a boo Ocean view!! There was always fresh hot coffee, water, and other treats available at no charge and an amazing Italian restaurant (with cocktails-room delivery available)!! You just felt at home and Monica was able to keep us in the same room even though we checke out due to send by travel obligations. It felt like a second home, the employees went above and beyond to make this a memorable vacation for our family. Thank you Monica!! 19 January 2015
Rated 1.0 out of 5.0 by Over priced & bad management. I always stay in Holiday Inns. In fact on my recent trip we stayed in 6 different ones, and I have never been treated by staff like I was here. I want to clarify the front desk clerk was very friendly, however the assistant manager or whoever she was who accused me of lying about charging beers very much offended me. Plus the room was the smallest hotel room I have ever stayed in and cost twice what I paid at other locations. Only plus for me was the location, and the charming lobby and pool area. 02 January 2015
Rated 4.0 out of 5.0 by Nice courtyard! Clean, comfortable and relatively quiet. Rooms a little on the small side - but good for the price 02 January 2015
Rated 5.0 out of 5.0 by Pre Christmas get a way What a great location in Laguna Beach. We stayed the Monday before Christmas to relax and do some last minute shopping. Enjoyed the room, lounge, staff and the weather. We will recommend the HI Laguna to others. 30 December 2014
Rated 5.0 out of 5.0 by Frequest customer for 18 months I have stayed here nearly as much as I have had in my own home over the past 18 months. For long stays, I like a subdued hotel with good basic facilities that work all the time. This fits the bill. All praise to the staff who make you very welcome and helpful, even when you are tired. Location is perfect, no restaurant is needed as there are many local options and it is beside a Ralph's. A best buy! 28 December 2014
Rated 5.0 out of 5.0 by Great location walking across PCH to ocean makes it an ideal location. Staff is nice and more accommodating than years ago. Love this property! 24 December 2014
Rated 5.0 out of 5.0 by nice Great staff. Great location. Very nice upgrade to full suite. The room decor is dated and the "bones", such as air-conditioning and bath need a bit of work. Overall the stay exceeded my expectations. 19 December 2014
Rated 4.0 out of 5.0 by Cracking location, good value, great staff The hotel is a in excellent location, the staff are friendly, the reception area has coffee. That is all. 12 December 2014
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