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Rated 4.2 out of 5 by 287 reviewers.
Rated 5.0 out of 5.0 by Business travel to Lake Charles Nice hotel with good staff. I would stay here again when in Lake Charles. Location is good for rseturants and casinos. August 24, 2015
Rated 5.0 out of 5.0 by Excellent Customer Service The hotel location was not ideal however, once you are at the hotel everything was perfect. The service provided was outstanding upon check in and check out. I always enjoy having a restaurant option on site and it appeared very clean. The staff always greeted you in a friendly and caring way. I thank you for your hospitality and kindness. Keep up the good work. August 23, 2015
Rated 3.0 out of 5.0 by No Breakfast Almost all the other hotels in area provide at least a complimentary continental breakfast - this one did not. We checked in at 11:00 at night and requested a late check-out. We were told to call back in the morning to make the request. What's the point of a late check-out if you have to wake up to request it? August 21, 2015
Rated 1.0 out of 5.0 by Food service was very poor 3 days in a row. WIFI was poor, it kept dropping out. Wait staff was very unorganized, the hostess stood at her kiosk playing games on her iPhone with nothing to do, she could have helped the wait staff. The wait staff had excuse after excuse on why they had issues. The front desk staff people could have helped, they just stood around and talked. The funniest but sad thing was I left early morning waiting for coworker, mentioned to the desk person the stairway clock appears incorrect, she defended it when clearly the hour hand and minute hand are not calibrated with each other. I will not recommend your hotel because impression is the employees don't care about customer service. Also the WIFI kept dropping out which caused me much more work when items did not send. August 21, 2015
Rated 4.0 out of 5.0 by This is why I use Holiday Inn Staff were excellent. Couldn't be more friendly. Room was spacious. Only issue was the bathroom looks a little dated. But functionally it all worked. Liked the place and would make it my first choice on a return trip. August 20, 2015
Rated 5.0 out of 5.0 by great service very nice hotel to stay staff were very helpful. rooms were very clean and food was great. August 18, 2015
Rated 3.0 out of 5.0 by Not sure anymore Refrigerator did not work, double beds instead of king. White crud coming from water in tub... August 16, 2015
Rated 5.0 out of 5.0 by Great Hotel - but worn out bed Sometimes you draw the short straw and get a worn out bed - that was my luck on this trip to Lake Charles. Made accommodations with a rolled up towel to compensate for the unusually deep sag thru the center of the bed. Other than that - it's my favorite hotel in the Lakes Region. Mike August 16, 2015
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