Rated 3.8 out of 5 by 81
Rated 5.0 out of 5.0 by GammyTo8 Friendly Staff Makes You Feel Like Family
The Lake Charles South Holiday Inn on Lake Street has been my "go-to" hotel for several years. I've probably stayed there over 40-50 different times over the past 6 years for baseball/softball tournaments and for livestock shows. The front desk staff is ALWAYS welcoming and helpful. The rooms are clean and the property is extremely well-maintained. The food in the restaurant is fantastic; I could select from their breakfast menu for 3 meals a day if offered. The indoor, heated pool is perfect for my grandchildren. But their favorite thing about the hotel is that they get to have breakfast in bed when they stay there with me. Room service is prompt and very reasonably priced. Thank you, Mr. Roland and Mrs. Jamie for always being such wonderful hosts. I thoroughly enjoyed my visit for the livestock show and look forward to several baseball and softball tournament visits with ya'll this summer. Victor's Pralines will accompany me, of course. :)
18 February 2014
Rated 4.0 out of 5.0 by MSU2013 I'll be back!
This was an excellent stay; probably the best I've ever experienced at any Holiday Inn. The hotel was exceptionally clean at all times; the beds were comfortable and everything was the way it should be. Additionally, it was nice and quiet at night.
However, there are two people there that make the stay a 5-Star Visit - that is hotel clerks Rodney and Jamie; especially Rodney! He is funny and no matter what he is going to make you smile coming and going! Jamie keeps a smile and is extremely pleasant to talk to. Keep these two around, and consider giving them a promotion into Training. They could really teach others in the hotel franchise customer service skills!
For that level of service alone, I will return.
13 February 2014
Rated 5.0 out of 5.0 by xcess Great Customer Service!
I want to recommend this hotel for the outstanding service we receive from the staff. We stay here often and never had a problem that was not taken care of in a professional and efficient manner. The rooms are clean and very comfortable. Great amenities in the room. Would recommend in the Lake Charles area.
07 February 2014
Rated 5.0 out of 5.0 by Mermaiden excellent service
This is an amazing hotel. We were always welcomed back when we walked in the door and the staff was so friendly. Hot tub was amazing and breakfast in the cafe was delicious
05 February 2014
Rated 3.0 out of 5.0 by Mike16406 My Review
I have stayed at this Holiday Inn hotel numerous times and am more disappointed than ever after my last stay. The rate is higher than any other HI I visit. There is a restaurant in the hotel that is not open all the time and all meals are expensive. I arrived at 3:00 pm the restaurant was closed & I went out to eat. I left the next morning at 6:30 am, the restaurant was closed and the coffee in the lobby was many hours old. All other HI I visit have a free breakfast, but not this one. The internet service was not working during this stay. I was put in a room as far from the elevator as you can go down the hall. I am tired of the expense for what I get at this Holiday Inn. I have stayed in at least 7 different HI's during January and this was beyond disappointing.
03 February 2014
Rated 4.0 out of 5.0 Jan 24th 2014
The ONLY negative feedback i would give is that the toilet paper dispencer(s) is(are) an extremely out of reach in distance from the toilet. Actually there were two. One was located and built into the sink base, which entirely was too far to reach and the other was mounted on the wall neare but still too far. To gather enough paper we had to pull the paper 4 to 5 feet out of the roll. It sounds trivial but just try it!! Room 429, let me know as i would be interested in the response!
On the positive side all of the staff were super!! thx
29 January 2014
Rated 5.0 out of 5.0 by PatL1951 Awesome room
The Lady at the front desk was so helpful and very pleasant and so was all the staff that I encountered during my stay. Would most definitely recommend your hotel to others and I am sure I will stay there again when returning to Louisiana.
06 January 2014
Rated 5.0 out of 5.0 by Joshmck Customer service
We have stayed at this location twice now and absolutely love it!!! We will come back over and over for sure. The customer service is outstanding and everyone is extremely nice. Thank you so much!
01 January 2014