Rated 4.5 out of 5 by 228
Rated 3.0 out of 5.0 by CD0734 Business Trip
I stayed at the Holiday Inn Express in Paso Robles the night before and was welcomed as a Platinum Member. When I checked into the Lake Forest location I was not greeted as an IHG rewards member at all. The next morning I noticed newspapers outside the doors of some of the rooms so I stopped at the front desk on my way out. The female clerk said she was new and had no idea but if I wanted a newspaper they were just over there on a table by the door. I was not expecting that.
The location is convenient but I would expect more considering what I paid. Not sure if I will stay here again.
27 January 2015
Rated 5.0 out of 5.0 by druffalo1211 Comfortable Bed and great service
Check-in was seamless. Hotel staff was polite and very accomodating.. Room was clean and well maintained. Room service was promt. Park below and take elevator to room. I felt safe and secured.
26 January 2015
Rated 5.0 out of 5.0 by Norma08 Relaxing Atmosphere
My daughter and I were both pretty tired and stressed when we found this location. We did not regret choosing it. We were very relaxed when time to leave. So relaxed, we hated to leave. We look forward to a stay when in the area again.
21 January 2015
Rated 4.0 out of 5.0 by TedM13 Very good property
Great location, nice stay in Irvine. Newer property, great staff, great food. Standard rooms are nice... just a tad smaller than other HI properties I've stayed at in recent times. Room was quiet (opposite side of freeway) and comfortable for what it was. The only reason I did not give this a 5-star was the breakfast buffet is not included at $12.99 retail (unless you paid a premium rate for your room), and there is only (1) treadmill in work-out room (always occupied). The workout area is nice, you just need to be flexible on other options if you are intent on a particular exercise.
Staff, service and location are excellent. Would recommend this property for shorter stays.
21 January 2015
Rated 5.0 out of 5.0 by Mr Mann Updated, clean hotel with friendly, helpful staff
We stayed for a total of 11 nights over the Holiday season. Surprisingly, this was a busy time for the hotel. Even so, the staff was always friendly and attentive. Our room was clean, comfortable and stylish. We had breakfast at the hotel every morning and what a treat! The food was delicious, the service efficient no matter how many guests there were and the atmosphere pleasant. We also visited the bar a few nights during our stay. The bartender was knowledgeable about cocktails (served an outstanding chocolate martini) and she was a pleasure to chat with. We would absolutely stay here again when in town visiting relatives.
14 January 2015
Rated 1.0 out of 5.0 by wassimf won't return
won't be listing all the details here again, but check in took 15 minutes because the first 10 minutes 2 gentlemen were busy on the phone at the same time talking in a low voice, seemed like personal calls for sure, and they didn't even acknowledge i was standing there for 10 good minutes.
asked for towels 3 times until they sent some.
coffee pots were all empty at 9 am and i don't think anyone from the staff cared or said anything about that.
other hotels offer more stuff like free breakfast, social hour tickets for 2 free alcoholic beverages... this hotel didn't offer anything for the inconvenience.
14 January 2015
Rated 5.0 out of 5.0 by wallawallasnorkelfun nice room and great location!
stayed here to visit family in the area. the hotel was in a great spot for this purpose. the room was nice,clean and the maid staff was very good. tyere was good lighted parking with keyed entrys. tried room service upon arrival and found it very good.for rented a car and the found it very easy to go to beaches and shopping north or south.great freeway.access. would deffinatly stay here again.
12 January 2015
Rated 5.0 out of 5.0 by trubs Hotel Stau
Very nice place to stay. Nice area with many good places to eat. Nice central location to many tourist areas. Hotel is very clean.
07 January 2015