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Rated 4.4 out of 5 by 332 reviewers.
Rated 5.0 out of 5.0 by Love this Hotel I stay here at least a couple of times a year. The staff is always friendly and I have yet to have any problems with my reservation, room type requested etc... The rooms are clean, internet and tv have always worked and it's easy access to most major streets/highways. 16 April 2015
Rated 1.0 out of 5.0 by Nightmare experience What a nightmare this was. We chose this location because it was half-way in between my son's baseball tournament and my daughter's softball tournament. I had made my reservation 10 days in advance and had confirmation for a room with 2 beds(there were 4 of us). When we arrived at the hotel, we were informed that there were no rooms with double beds, even though the gentleman that walked up to the other front desk person told them "I have no reservation and need 2 rooms with 2 beds". He got those rooms. We were told that they would give us 2 rooms with a king bed in each. That's great I guess, nobody had to sleep on the floor. But if I wanted to stay in separate rooms, I would have booked my husband & son's room closer to his tournament and my daughter & I closer to her tournament. The whole point of picking a hotel in the middle was so that we could stay together, that obviously didn't happen. Then it gets even better, our keys didn't work. We had to go down to the desk three different times to finally get keys that worked. The whole check in process took almost an hour, exactly what we wanted to do after spending the whole day at the ball fields. I guess I am lucky, another teammate of ours had to get three different rooms. Why you ask? Because the first two already had people in them. WOW!! Rooms were tidy at best, but certainly not clean. I even called on Monday to voice my concerns to the manager and all he did was make excuses and did nothing to make it right. My husband used to stay at this hotel at least 2xmonth for business and he always stays at Holiday Inns when he is traveling, but I guarantee we will never stay at this hotel again. 16 April 2015
Rated 5.0 out of 5.0 by Great hotel It was a pleasant experience. I highly recommend staying at this hotel. 14 April 2015
Rated 4.0 out of 5.0 by friendly service I was greeted and assisted Immediately upon arrival. 13 April 2015
Rated 4.0 out of 5.0 by Lounge experience One particular server (399pm bar c) was indifferent, inattentive, and rude. She was more interested in socializing with male bar patrons then performing her serving duties. 13 April 2015
Rated 2.0 out of 5.0 not happy with service probably sta somewhere else , to far from businesses 13 April 2015
Rated 5.0 out of 5.0 by comfortable bed. Friendly staff We stay here probably 15-20 nights a year, at least. We have been staying here for 8-10 years. Great staff, always friendly. Makes you feel like you are are staying with friends. Beds are so comfortable! 10 April 2015
Rated 5.0 out of 5.0 by I {3 Holiday Inn Lakewood The Front Desk Staff members are very friendly and helpful. 09 April 2015
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