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Rated 4.4 out of 5 by 210 reviewers.
Rated 5.0 out of 5.0 by Beautiful facility, easy access location We stayed at this facility quite a number of years ago and it was nice then, however they have remodeled and the hotel is very, very nicely appointed. Fast elevators, fast room service, with GREAT food, comfortable beds, and clean. 17 September 2014
Rated 5.0 out of 5.0 by Lawson/Ramp Wedding I mentioned earlier Ginger went above and beyond assisting me with all the rooms for our out of town guests, Michelle was totally on top of the shuttles, and Jeff and his staff were efficient and friendly serving our group in the Sporting News after a number of us returned after the wedding. I was a salesman for 35 years prior to retiring, and the best compliment I can give you is I was totally impressed with every staff member we encountered during our stay. In the service industry, you are only as good as your service personnel and I was totally impressed from top to bottom with the services provided. Thank you for being an important part of the biggest day of my daughter's life! 16 September 2014
Rated 5.0 out of 5.0 by Room and Service Was Great! The check-in was quick and the room was totally clean. The only item keeping it from being an excellent value was no free breakfast. There was a restaurant on-site, but I did not see where guests could eat free or with a discount. I could have missed it. The internet was free which was high on my list. 16 September 2014
Rated 5.0 out of 5.0 by Great time We were in Denver for a 3 day convention and the hotel was very nice; staff was extremely friendly; shuttle driver was nice and prompt. A nice location for some exercise walking and to pick up a bottle of wine. 16 September 2014
Rated 4.0 out of 5.0 by AC needs upgrade Everything is great at this hotel. The staff is friendly and the rooms are clean. The only upgrade needed is the AC. I could not get the room cold enough to have a great night sleep. There was no thermostat and the highest setting on the unit was not good enough to cool down the room 15 September 2014
Rated 5.0 out of 5.0 by Great Staff It is the staff that make this hotel a nice place to stay. Front desk staff were knowledgeable and pleasant. The breakfast service on the executive level was outstanding. The food was hot and good. The shuttle drivers were courteous and prompt. We used the shuttle service every day to go to and from the conference. The housekeeping and grounds staff greeted us with a smile and a "how is your day?" 15 September 2014
Rated 5.0 out of 5.0 by great get away good place to relax and enjoy some peace and quiet. 15 September 2014
Rated 1.0 out of 5.0 by Horrible/Disgusting Experience I am a loyal IHG member and have been staying consistently at IHG hotels for almost 2 years, sometimes on a weekly basis, but after this experience, it has caused me to re-think. I checked in late on Tuesday night to find that my work partner and I had the last two rooms because the hotel was overbooked. The options were one smoking suite and one room that had two beds. When I book, I ask for non-smoking and one king bed. I gave the suite to my work partner because she smokes and I don't. When I got to my room, I realized I was given a smoking room and the smell was awful. It smelled like mildew and cigarettes, which in turn caused my clothes and luggage to smell of smoke. As I checked out the room, I noticed a long curly hair (one from a lower region of a body# on one of the bed sheets #I have the picture and will send if you'd like, but it won't let me upload it to this review#. I immediately went to the night manager and told and showed him the picture. He said they didn't have any extra rooms and suggested that I speak with the manager in the morning. The next day and after a long day at work, I went to the front desk and spoke with the Customer Service Manager who gave me a new room and offered 5,000 points. When I got home, my kids and wife asked me if I had been smoking and I explained to them my experience...To this day, my luggage and clean clothes #washed since) that I didn't wear reeked of smoke. Although I will probably continue to stay at IHG hotels, I just would suggest maybe making your loyal IHG members a little more priority to holding their rooms that they asked for versus giving them the leftovers. 15 September 2014
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