Rated 4.2 out of 5 by 388
Rated 5.0 out of 5.0 Quality service,friendly environment ,perfect facilities!
From start to finish,the staff throughout were genuinely,absolutely "naturally" brilliant,which really gives this facility the edge on other establishments I have experienced through business and leisure.Ample stress free parking too! The pool was cool,the spa and steam room set me up for the rest of the day! The breakfast was second to none!
The executive room met with my families expectations,and had a sound nights sleep,however, I was disturbed by the beat of the wedding celebrations which did not stop until the early hours but still tolerable for a weekend! This proved to be an ideal base to trip out to the "heavenly" Lake district. No hassle,informative booking out, the whole experience was one which wished you could stay longer and wondering why I did not discover this facility sooner!
04 September 2014
Rated 4.0 out of 5.0 by JohnB13 Great location & comfortable
This was our 2nd stay at this hotel and with one notable exception ( see below) it matched our previous experience. Staff were friendly, welcoming and efficient. The room was very well appointed and comfortable. The bar was impressive for stocking a range of local ale - the lack of which is a criticism of many hotels. Food in the restaurant was of good quality, both at dinner and breakfast. The one disappointment was the service by one member of staff at dinner. Having taken our order for drinks, bread and olives, he greeted people just arriving ("how nice to see you again") , took their drinks order and served them our order was ignored/forgotten. The situation was redeemed by another waiter, Lewis, who went more than the extra mile to ensure that our dining experience from that point on was excellent. We will visit this hotel again when next in the area.
03 September 2014
Rated 4.0 out of 5.0 by STU & SHE LOZZ GOOD LOCATION AND FACILITIES BUT NOISY
WE STAYED AT THIS HOTEL LAST WEEK FOR A SHORT BREAK AND WE WOULD STAY AGAIN, GOOD LOCATION AND FACILITIES AND NICE FRIENDLY AND OBLIGING STAFF.
HOWEVER, WE DID EXPERIENCE ROOM NOISE IN THE EVENING FROM THE ROOM ABOVE US ON THE FIRST NIGHT THINK THEY WERE BALLROOM DANCERS ) AND FROM ONE LARGE FAMILY WHO HAD BOOKED 3 ROOMS OPPOSITE US ON 2 OF THE DAYS IT SEEMED THAT THEY COULDN'T STAY IN THERE OWN ROOMS FOR MORE THAN 5 MINUTES IN THE EVENING, HENCE THE CONSTANT BANGING DOORS
WE DID REPORT IT TO RECEPTION WHO TOOK NOTE AND WE WERE OFFERED A CHANGE OF ROOM THE NEXT DAY, BUT APART FROM THAT COULDN'T FAULT OUR STAY.
02 September 2014
Rated 5.0 out of 5.0 by Killarney13 Good service, an enjoyable stay
I would say this is value for money, the rooms we booked were a little worn but were clean and comfortable. The boys loved the pool although not the communal changing! Very quiet despite being full of families many with young children- it was a bank holiday weekend.
The hotel position allowed us to explore many places from Liverpool and Blackpool to Swaledale a great selling point for us.
Breakfasts were OK but not great and we did not enjoy them. The coffee was never hot and on one occasion actually cold. I am not a fan of buffet breakfasts as the individual items are seldom of the best quality. The baguettes were virtually uncooked, very unappetising, disappointing.
On the other hand the dinners,we had two at the hotel,were excellent. The steaks were good and cooked by someone who knew how to cook steaks,they were perfect.
The staff were excellent serving staff in the restaurant, reception and room were first rate.
My grandsons left their swimming trunks in the room and a short phone call to the hotel ensured that they were sent home first class.
Terrific, we would all recommend.
30 August 2014
Rated 4.0 out of 5.0 by Stinker Continues to Improve
Much has beeen achieved at this Hotelto improve service and standards from a few years ago.
However I was disappointed to be allocated a room next to the kitchen fan extractor, which meant if the window was open a strong smell of cooking fat entered the room. When the hotel was very lightly booked its strange that this room was pressed into service
30 August 2014
Rated 2.0 out of 5.0 by SanjP Lancaster Holiday Base - Let Down!
Have stayed at IHG for many years with good experience. This hotel fell way short of expectations. To keep it real shrt ... needs updating and better staff training, however, manager was very responsive.
27 August 2014
Rated 5.0 out of 5.0 by KAC258 good nights sleep great break
Very nice hotel, this was our second stay here , and will visit this hotel again, friendly helpful staff, good value with use of pool and gym, also great breakfast and great location,
27 August 2014
Rated 3.0 out of 5.0 by trainspotter52 Handy location and comfortable accommodation
I have stayed at this hotel on a number of occasions normally to break the journey on the way south. Whilst I have been satisfied with the service my partner has experienced problems and although they have normally been promptly resolved, they should not have occurred in the first place. I would stay here again as it offers value for money and is ideally suited as a stop oevr when travelling to & from the Lake District
27 August 2014