Rated 4.2 out of 5 by 388
Rated 5.0 out of 5.0 Quality service,friendly environment ,perfect facilities!
From start to finish,the staff throughout were genuinely,absolutely "naturally" brilliant,which really gives this facility the edge on other establishments I have experienced through business and leisure.Ample stress free parking too! The pool was cool,the spa and steam room set me up for the rest of the day! The breakfast was second to none!
The executive room met with my families expectations,and had a sound nights sleep,however, I was disturbed by the beat of the wedding celebrations which did not stop until the early hours but still tolerable for a weekend! This proved to be an ideal base to trip out to the "heavenly" Lake district. No hassle,informative booking out, the whole experience was one which wished you could stay longer and wondering why I did not discover this facility sooner!
04 September 2014
Rated 4.0 out of 5.0 by JohnB13 Great location & comfortable
This was our 2nd stay at this hotel and with one notable exception ( see below) it matched our previous experience. Staff were friendly, welcoming and efficient. The room was very well appointed and comfortable. The bar was impressive for stocking a range of local ale - the lack of which is a criticism of many hotels. Food in the restaurant was of good quality, both at dinner and breakfast. The one disappointment was the service by one member of staff at dinner. Having taken our order for drinks, bread and olives, he greeted people just arriving ("how nice to see you again") , took their drinks order and served them our order was ignored/forgotten. The situation was redeemed by another waiter, Lewis, who went more than the extra mile to ensure that our dining experience from that point on was excellent. We will visit this hotel again when next in the area.
03 September 2014
Rated 4.0 out of 5.0 by STU & SHE LOZZ GOOD LOCATION AND FACILITIES BUT NOISY
WE STAYED AT THIS HOTEL LAST WEEK FOR A SHORT BREAK AND WE WOULD STAY AGAIN, GOOD LOCATION AND FACILITIES AND NICE FRIENDLY AND OBLIGING STAFF.
HOWEVER, WE DID EXPERIENCE ROOM NOISE IN THE EVENING FROM THE ROOM ABOVE US ON THE FIRST NIGHT THINK THEY WERE BALLROOM DANCERS ) AND FROM ONE LARGE FAMILY WHO HAD BOOKED 3 ROOMS OPPOSITE US ON 2 OF THE DAYS IT SEEMED THAT THEY COULDN'T STAY IN THERE OWN ROOMS FOR MORE THAN 5 MINUTES IN THE EVENING, HENCE THE CONSTANT BANGING DOORS
WE DID REPORT IT TO RECEPTION WHO TOOK NOTE AND WE WERE OFFERED A CHANGE OF ROOM THE NEXT DAY, BUT APART FROM THAT COULDN'T FAULT OUR STAY.
02 September 2014