Rated 4.2 out of 5 by 587
Rated 1.0 out of 5.0 by alexanderzzz hated the room
again hated the room , again hated the room , again hated the room
May 20, 2015
Rated 4.0 out of 5.0 by Scotsjack07 Overnight stay in Lancaster
This hotel is excellent for an overnight stay and is located within half a mile of the M6 Motorway. My room was big with a very comfortable bed which provided a good nights sleep. Food is served in the bar area with an excellent choice on the menu and I had the pulled pork wrap which was very nice. Breakfast was very good. I did not use the swimming pool on this occasion as I did not have enough time. Overall, this is an excellent hotel for a night stop.
May 18, 2015
Rated 2.0 out of 5.0 by Josh080709 OK, food and internet need improvement
Rooms are generally quite good, bed is comfortable.
Food needs improving, the menu doesnt have enough variety and the food isnt of the best quality.
The internet service has been broken for the last few months with no sign of being fixed. Lounge access vouchers are provided but these are very slow, it takes a couple of minutes to load an email!
May 12, 2015
Rated 3.0 out of 5.0 by NRSII Door keys
We found the hotel comfortable, but the door opening system to be outdated. We had to have the door cards reprogrammed every day of the three day stay. Even had to have one locking device replaced. The phone system also has a problem. They could not transfer incoming calls to the room. When reported the attendant indicated there is a problem with the system. Also, at check-in advise ING guest that they need to use a coupon code provided at the check-in desk to log-in to the internet. And not the optional service that appears when you open the browser.
May 10, 2015
Rated 3.0 out of 5.0 by Jmgr Let down
Great location but unfortunately service provided did not want us coming back for more. It was only little things but they add up. Unclean toilet on arrival, not the required towels and amenities all three days. Not informed rate was room only or offered breakfast vouchers until ridiculous charge seen at check out. Outside path not cleaned up of vomit and broken glass following an evening event at the hotel.
May 6, 2015
Rated 4.0 out of 5.0 by Jayne67 Comfortable stay
A family spa overnighter. A comfortable stay for my family. A familiar place to go with our son who is autistic. Pool area could do with a family room to change so that both myself and my husband can help our son as changing rooms on small side. Saying that spa staff very helpful and informative re facilities.
Fab bar staff, very hardworking
May 4, 2015
Rated 1.0 out of 5.0 by Cath35 Poor sleep due to noise from traffic - dirty crockery at breakfast
I was kept awake most of the night due to the noise from traffic on the road directly outside the hotel. I had specifically requested a quiet room as I live in a very rural area, so am not used to noise at night and I needed to be at a business appointment by 7.30a.m. the next morning. I was told by the person who took my booking that she had booked me into a quiet room. I also later found out that she had registered me into the IHG club which I didn't want to be in. When I arrived at the hotel and realised I was in a room on the front of the hotel I contacted reception and was told there was only one other room available in the hotel which was on the ground floor and might also be noisy.The hotel didn't appear to be anywhere near full, so I find this hard to believe. I was told that the road was busy at the moment (around 5 p.m) but would quieten down. It didn't ! - I got very little sleep as lorry's constantly thundered up and down the road all through the night. At breakfast I was served coffee in a cup with lipstick on it and found it difficult to find a clean bowl for my cereal. I heard another customer commenting on the unclean crockery . Check out was very slow and the staff struggled to sort a simple request about my bill out, and use the card machine. A more senior member of staff was in the office behind the reception but shouted instructions out to the member of staff dealing with my checkout rather than actually helping him. This almost made me late for my business appointment which meant I had a very stressful start to the day. The gym/pool was good and that was why I chose the hotel over others in Lancaster but I'm afraid that was the only good part of the entire experience. I've rated the staff poor but the young man who served me dinner in the restaurant was very good.
May 2, 2015
Rated 2.0 out of 5.0 by Dave777hjk Tired hotel in need of renovation
Stayed here previously but the hotel decor is feeling very tired and well used especially the bedrooms.
First room on first night smelt of stale smoke and had an unpleasant musty smell.
No chance of a room change the first night as the hotel was full.... Kept awake very late by loud music from the wedding party directly below the room.....Room had an unusual bed arrangement and the room felt in need of a good re-decoration and deep clean...
Second room offered on the second night was somewhat better but generally the hotel is is need of a complete overall..... Sorry but not up to the standard of many other Holiday Inns stayed in previously.....
May 1, 2015