Rated 4.2 out of 5 by 350
Rated 3.0 out of 5.0 by Markcl Disappointing stay
Shower didn't work properly
Bin in the toilet was full when I arrived
Stains on the sheets of one of the single beds, and had to get them changed
Not what I expect from a holiday inn
16 July 2014
Rated 5.0 out of 5.0 by PTC1 Comfortable stay in a good location
Whilst visiting family this provided a good stopover offering friendly, can do attitudes from staff, comfortable, quiet room with good aircon, a good selection at breakfast and a nice pool to relax in prior to starting our onward journey.
15 July 2014
Rated 1.0 out of 5.0 by Poppy007 Very Disappointing
We had high hopes for the Holiday Inn but were very disappointed.
The room was okay but there were no toiletries in the bathroom; shampoo, soap etc, the shower did not work properly and there were no details in the room of the opening times of the swimming pool and health club
The staff were unable to confirm details of the breakfast, what was on offer, cost etc and were not very welcoming at all, especially in the Spirit Club. There was no shower or/and foot bath between the changing rooms and the poolside and the steam room was not clean with hairs and grime all over he floor.
I have tried to address these issues, and others, with Holiday Inn via customer care twice before I wrote this review, but no one has had the courtesy to contact me back.
I am very, very disappointed in their customer care and
standards at this Holiday Inn .
12 July 2014
Rated 5.0 out of 5.0 by BluebeardMark! Wine
Wine (even the cheapest was on the expensive side.
10 July 2014
Rated 4.0 out of 5.0 by michelle10 Pleasant stay
Good stay, only downside is that breakfast is too expensive as are drinks so we tended to eat out
08 July 2014
Rated 5.0 out of 5.0 by Cumbrian60 1 night stay prior to holiday
Ideal place to stay and catch transport prior to travelling to Southampton port
07 July 2014
Rated 5.0 out of 5.0 by ggreen1959 A place to stay in Lancaster
I have stayed here several times before, but I must say that a lot of effort has obviously been made at improving the overall experience for the guests.
The staff are chatty and approachable and catered well for my needs.
The restaurant has also improved greatly with a new menu that delivers quality, well prepared food promptly.
Having a selection of bottled beers from a local brewery is also innovative for a large hotel chain. Perhaps a real ale hand pump next time!?
Well done all.
04 July 2014
Rated 4.0 out of 5.0 by FrankG Excellent facilities
Having stayed in this hotel in the past my wife and I were pleased to use it as a stopover en route from Glasgow to a Channel port and on our return journey..
We were not disappointed with anything our two stays - indeed, we were delighted with our upgraded rooms and found all staff members friendly, attentive and very helpful, without being intrusive.
As a light-hearted aside we were amused at the phraseology of a notice warning that flies could enter our room through a window.
03 July 2014