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Rated 4.2 out of 5 by 436 reviewers.
Rated 5.0 out of 5.0 by Service Upgraded room which was a nice surprise. The room was very clean and tidy, with comfortable bed. There was problem with tv but the service of the staff to get this fixed was excellent. 14 February 2014
Rated 4.0 out of 5.0 by holiday Inn - Lancaster Nice clean, friendly hotel that I would recommend, breakfast and dinner were good along with the service. 13 February 2014
Rated 5.0 out of 5.0 by Weekend away Had an amazing weekend away loved using the built in spa And rooms in hotel were kept clean and very good def 8/10 :-) 12 February 2014
Rated 5.0 out of 5.0 by Would visit again Friendly and helpful staff. Nice food. Clean room and spa. Only down side- put a sign up so small children are not using the jacuzzi., it isn't safe. 12 February 2014
Rated 4.0 out of 5.0 by Business stay over Excellent hotel and good facilities. Rooms were good but the restaurant was the star with excellent food. 07 February 2014
Rated 5.0 out of 5.0 by just right not to posh, just right. friendly clean, well placed for the M6 06 February 2014
Rated 5.0 out of 5.0 by 2 lovely nights Have stayed here a few times and will stay again, love it. 05 February 2014
Rated 5.0 out of 5.0 by very nice staff I had a lovely weekend it is a very nice hotel. I will be back there soon my kids loved the room we had it was really big 05 February 2014
Rated 4.0 out of 5.0 by good stay just lack of information on billing Good stay just unhappy that money has been taken from both of our accounts and bot yet returned to my partners if the procedure had been explained be would have just waited for me to arrive so there was no confusion 05 February 2014
Rated 5.0 out of 5.0 by Excellent weekend stay Last visited this hotel 2 years ago, since when it has been very well refurbished. Staff welcoming and efficient, hotel spotlessly clean, room and bed very comfortable, and a good breakfast. Booked only 7 days in advance, it was excellent value for money. 05 February 2014
Rated 5.0 out of 5.0 by Holiday Inn Lancaster The family room was excellent, very big, plenty of room and the beds were comfortable. The staff are friendly and helpful and knowledgeable on the area. The only disappointment was the standard of the breakfast did not meet my normal expectations of the Holiday Inn. It seemed a little tired, but that was only the English breakfast. The rest of the choice was fresh and plenty of it. 04 February 2014
Rated 5.0 out of 5.0 by Comfortable stay Stayed here on business, as normal with Holiday Inn's quiet rooms and helpful staff. The only issue I have is that the Internet is still chargeable. Get this sorted guys, the opposition is creaming you on this one!! 31 January 2014
Rated 4.0 out of 5.0 by lancaster holiday inn reasonably priced hotel which is clean and tidy but seems to have a high turnover of staff that dont seem very efficient 30 January 2014
Rated 2.0 out of 5.0 by unusual I believe my stay was ruined by other guests who attended a party on the premises. A number of these guests stayed over and took the staffs focus off the there main business 25 January 2014
Rated 4.0 out of 5.0 by PLEASANT STAY OVERALL THE STAY AT YOUR HOTEL WAS PLEASANT. STAFFS AT FRONT DESK NEED MORE TRAINING ON IMPROVING THEIR BODY LANGUAGE TO GIVE A POSITIVE IMPACT TO CUSTOMERS. RECOMMENDED ACTIONS : 1. ALWAYS MAKE GOOD EYE CONTACT WITH CUSTOMERS. 2. FRONT DESK STAFFS ARE TOO SERIOUS WHEN THEY TALK TO CUSTOMERS. THEY NEED TO BE TRAINED TO SMILE MORE. THIS IS LACKING BY ANY BASIC STANDARD EXPECTED. 3. SENIOR STAFFS WERE MORE HELPFUL COMPARED TO THE JUNIOR ONES. 22 January 2014
Rated 4.0 out of 5.0 by chill out we had booked this hotel for one night as mixing business with meeting family. on arrival and our first night stay the hotel gives you a nice relaxing feeling so we decided to spend another night to further chill,,we were sad to be going home as we both really enjoyed our stay and look forward to going back soon 22 January 2014
Rated 2.0 out of 5.0 by lumpy bed Everything about the stay was good except that it was spoiled by a very uncomfortable bed, where you could feel every spring. As a result, had a very poor nights sleep thus the hotel unfortunately failed badly to fulfil its most important function. 21 January 2014
Rated 5.0 out of 5.0 by everything was lovely the hotel was excellent and kept clean and well maintained and all staff were very friendly 17 January 2014
Rated 4.0 out of 5.0 by Conveniently located for the M6 Hotel is excellent, rooms are very spacious and well appointed... It has a good friendly bar and restaurant.. Food is pitched just at the right level. I do have one slight grumble though; I don't normally but we took the optional wifi service. The hotel advertises superfast service for £13 for 24hours; it wasn't! Service was slow and not very reliable, my wife experienced repeated drop outs. I think that in this day and age where home broadband is around £10/month for basic service to charge this amount is a bit excessive. I did pass my views to reception, I don't believe I will have been the only one to comment; hopefully it will be acted on. 16 January 2014
Rated 4.0 out of 5.0 by Good stay The hotel was nice, it is great that Holiday Inn Hotels allow dogs. Surprise was that there was a charge for wi-fi, we stayed in other Holliday Inn hotels and it was free... 16 January 2014
Rated 5.0 out of 5.0 by Good Location We had a very enjoyable 1 night stay when dropping our Son back at Lancaster University and will definitely be staying again. The reception staff were very pleasant, the room nice and the food good. The only strange thing was in the restaurant on the Saturday night, the food was good, and they were very quiet, the staff pleasant and plenty of them for the 2 occupied tables, However, when we ordered a bottle of sparkling wine, in was just placed on the table unopened and unpoured.....very odd. Apart from that it was a lovely stay 15 January 2014
Rated 3.0 out of 5.0 by Good Hotel This is a nice hotel with efficient, friendly staff. Although near the M6 my sleep was not disturbed by traffic noises. Food is nice although I would have like to have seen more healthy options available. Price of breakfast is a bit high especially if you are not a breakfast person and eat only a little. Would definately stay again 15 January 2014
Rated 5.0 out of 5.0 by Overnight Stop We broke our journey here travelling from Southampton to Aberdeen on 16 January 2014. We arrived earlier than expected - before 2pm and whilst we relaxed with a coffee the girl on reception checked us into our room and brought our key over - nice thoughtful touch. Our room was clean, comfortable and spacious. We had a pleasant walk along the river, great location and next morning after an excellent breakfast we were onto the motorway in a few minutes and on our way home. 14 January 2014
Rated 3.0 out of 5.0 by Staff & Service Overall as expected. Disappointed in not having the room cleaned 1 Jan and being told it was our problem as we changed our original 2 night stay to one before changing it back to 2 nights (due to family changes). Yes we did thru the official channels with the same confirmation number. It was the organization communication problem. Also the towel heater did not work and the numbers on the room phones were not the same as the official room number. 14 January 2014
Rated 4.0 out of 5.0 by Lovely food prompt courteous staff We stayed here on the 10th January for just 1 night we had a lovely dinner and breakfast was fab. Go to say we had a promotion that made our stay great value. Not sure I would of liked to pay full cost for our dinner. 4 adults 1 child 3 courses £101 pounds. Glad we had a dinner B&B package. Keep the promotions coming 14 January 2014
Rated 5.0 out of 5.0 by Great family room We stayed in Lancaster whilst visiting my daughter at uni,we needed a room for four,2 adults,2 children we found the staff very welcoming and friendly and the room was spacious and clean and very comfortable 10 January 2014
Rated 5.0 out of 5.0 by Simple Quick stay over. Real comfy bed slept really well, room was very clean and looked very well maintained. Exec room was brill! Watched a movie and never broke up played all way through. Very good service. Amazingly quick check in and check out! 10 January 2014
Rated 3.0 out of 5.0 by Floodlit like a prison Our room at the front of the hotel was floodlit all night and so either very stuffy because the blackout curtains cut out air as well as light. Open the curtains and too light- open the window and traffic noise very high. Disappointed not to be asked at check-out whether our stay had been comfortable. we would stay again but would request a room that was not at the front. 09 January 2014
Rated 4.0 out of 5.0 by comfort and cleanliness We visit Lancaster on a regular basis as we have relatives in Morecambe. This is the first time we have tried here and was impressed with the facililties offered. The only negative is the road noise. So if you book a room I would ask for a river view which is the other side. I would have given it 5 starsbut we did not interact with any staff only the receptionist on arrival. 09 January 2014
Rated 5.0 out of 5.0 by The bed was very comfortable and service was excellent. The whole experience at the hotel was brilliant, we have stayed at this hotel for the last few years and always have a great time. The staff are very helpful and friendly. The service is excellent, a very relaxed stay. The food was excellent!!! 09 January 2014
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