Rated 3.6 out of 5 by 174
Rated 1.0 out of 5.0 Not a good experience this time.
I have stayed in this hotel many times over the last 14 years for business. It is conveniently located to enable me to visit my head office. The service is normally O.K. but on my last visit it was appalling!
My main gripe is with the service in the dinning room especially during breakfast. When I arrived there was queue as there was a sign stating 'Please wait here to be seated' but there was no member of staff available to sign guests in or take them to a table. When someone did arrive, they were flustered and just pointed the guests to a table.
When I went to the hot buffet, there was no bacon nor any fried egg, I had to asked for them to be brought out of the kitchen. Whist I waited, I went to get some orange juice only to find the jug was empty. I then went to make some toast and found there was no butter. When the bacon and eggs arrived, they were more baked than fried and the bacon was so over cooked it was extremely curled up and, not so much crispy, but teeth breaking. I was never asked about what hot drink I preferred so on the way back to the table I had to go and find a waitress to ask for coffee. I was not a good experience at all. Then to top it off, after breakfast I went to check out and found a large queue at the reception desk with no sign of any receptionist. After a 3 - 4 minute wait one did eventually appear and start serving the waiting guests.
May 23, 2015
Rated 5.0 out of 5.0 by c1991 Comfortable room, Lovely Staff, Yummy Breakfast
The bedroom was very comfortable, the temperature in the room was easily controllable. I did not eat in the restaurant but ordered room service which was very nice and came within an acceptable time.
Breakfast was nice and there was plenty of choice from toast and cereal to a full English, with tea and juices.
Check in and Check out was very smooth and staff were very attentive and friendly.
May 21, 2015
Rated 2.0 out of 5.0 by David KI Holiday Inn Leamington Spa
Poor sound proofing to next room, WIFI not included, poor TV, small room, no biscuit with tea
May 20, 2015
Rated 5.0 out of 5.0 by kewgardens great location, thoughtful staff
Great stay for a meeting in the day. Food good and service exceptional
May 12, 2015
Rated 1.0 out of 5.0 by Elie57 Bad experience
Non-smoking room with a strong smell of cigarette. Uncomfortable and uneven mattress. The shower handle doesn't hold properly. The curtains do not close completely letting the light in. And noisy room. I am a fan of holiday inn but, this time, too bad.
May 9, 2015
Rated 5.0 out of 5.0 by lynne21 Following our Rugby Team
We stayed at the Holiday Inn so that we could watch Rochdale Hornets play Coventry Bears.
The quality of the Inn was as is the usual case with this chain, excellent. The bedroom was comfortable and the food was fine and we were able to relax after the game.
May 8, 2015
Rated 4.0 out of 5.0 by drazzic289 Good nights sleep
Staff were very good, but maintenance of the room left a lot to be desired
May 7, 2015
Rated 3.0 out of 5.0 by Mike_Scuba Good hotel, food poor
Hotel was up to Holiday Inn standards, but dinner was poor and breakfast was chaos.
April 22, 2015