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Rated 3.7 out of 5 by 125 reviewers.
Rated 3.0 out of 5.0 Better than some other reviews suggest, but room for improvement Having read a variety of reviews of this hotel - mostly negative - I was somewhat sceptical of staying here. But the hotel is not as bad as many of the reviews suggest. I was treated well on arrival, and given a free room upgrade. The room was bright, clean and comfortable, with everything I needed, including free and efficient internet. The staff were (mostly) friendly and efficient. The only meals I had were breakfasts every day, and the overall quality of those was good. Some minor gripes: bakery products were not very tasty, and the only flavour of jam provided was apricot (I prefer strawberry or raspberry). I also used the fitness room. It was not very big, but clean and well-maintained, good enough for my needs. Other reviews complained of poor windows and sound insulation, with lots of road noise. I did not experience those problems at all. However, I did sometimes get bothered by the noise of people having loud conversations at the front door of the hotel (my room was near there). The people were there to smoke. Sometimes they were other guests, but on one occasion the noisy people were hotel staff. i did notice a sign at the front door pointing to "smoking area", which might have been an attempt to get people to stand somewhere else. If that is the idea, it should be gently enforced (starting with hotel staff....). I notice that other reviews complained of the rooms being too hot/cold. For the first 3 of my 4 nights this was absolutely not a problem, with an easy-to-use heating control system letting me reliably set the temperature I wanted. But on the last night this system failed completely, and my room got hotter and hotter, despite the temperature being set to 17 degrees. This problem needs to be addressed. On one occasion my room was not cleaned - despite the fact that the "Clean the room" sign was placed on the door from lunch time to after midnight, and that on leaving the hotel I specifically asked reception staff to arrange to have the room cleaned, but explained that simply changing the towels would be enough. But the room did not get any attention at all, so when I returned late at night it was in exactly the same state as when I left, with used, damp towels on the floor. This is inexcusable. , and a sign of a complete failure of management of this key part of hotel service. It was also annoying that there was a problem with the phone system which meant that pressing the button marked "Reception" on the room phone failed to make the phone at reception ring. This meant that I had to walk to reception to report the above mentioned problem about lack of clean towels. Staff made things even worse by saying "no phone rang here" and "you ought to have dialled zero". An apology for the malfunction - and some undertaking to try to correct it - would have been a more professional response. All in all my impression was that this hotel is basically comfortable and an "ok" place to stay, but that details need fixing, and the management needs to be improved. 25 December 2014
Rated 2.0 out of 5.0 by Disappointing - Room Good - Food limited Disappointing for my first visit here, not helped by the central booking system unhelpfulness. Food range disappointing if you book and pay for in advance. Rooms are ok, you can sleep comfortably and they're clean. Not much to rave about, but in terms of Value for Money and longer than two nights stay, not great I'm afraid. 16 December 2014
Rated 1.0 out of 5.0 by Not a "holiday" at the inn..... Stayed here for business - convenient to business office...that was the only positive. Hotel definitely shows signs of age and neglect - room furniture was sagging and stained....carpet worn beyond its time.....window frames that didn't meet the walls allowing for drafts....Hotel restaurant (no options if you don't have a car to leave) was less than acceptable and the staff was untrained and not very attentive....when they did pay attention it was only to apologize for poor service.....would never stay here again and have indicated same to my corporate travel service. 02 December 2014
Rated 5.0 out of 5.0 by Very nice stay at hotel Spent three nights attending training at Warwick Technology Park. Reception staff were very helpful as was the lovely Polish lady who runs breakfast. Only criticism was that the room was very dark and you needed the lights on but overall a very comfortable stay and would stay there again. 01 December 2014
Rated 4.0 out of 5.0 by Good hotel This is a nice hotel. It doesn't set the world alight but it offers good services and is in a really good location for visiting Leamington Spa, Warwick, Stratford Upon Avon etc. The staff are friendly and attentive. The rooms are comfortable, spacious enough, and the bathroom facilities more than adequate. The bar area is nice although a bit on the small side if you're there at a busy time. The food selection is varied, with something for everyone, but it is slightly pricy for what you get - we found it better to eat at local pubs in the evening. Breakfast is a good selection of hot and cold food, however the hot food can't really be described as hot and things don't seem to be properly stocked e.g. 1 fried egg left sitting on its' own - it had gone pretty cold and the yolk was solid. Yuk! All in all though it's a good hotel and it's our 3rd time here so any negatives are forgotten about. 26 November 2014
Rated 5.0 out of 5.0 by Great night's sleep The welcome was friendly, the room comfortable and I had a great night's sleep. All you can expect for a one night business trip stay. Will definitely stay again when in the area. 24 November 2014
Rated 3.0 out of 5.0 by One Night in Executive Suite My stay was not as it should have been due to a TV having signal issues and was not watchable. Also there werre no paper tissues in the bathroom. My stay was one night so not the end of the world, but for the money definatately not good value. 24 November 2014
Rated 2.0 out of 5.0 by Poorly Maintained and Tired Disappointed with the experience. This hotel is tired and an attempt has been made to update but it was only a coat of paint. Uncomfy bed, mouldy shower curtain and dust covering the extractor fan to name but a few issues. 19 November 2014
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