Rated 3.8 out of 5 by 97
Rated 1.0 out of 5.0 by E< Total disappointment
I booked the hotel in June, 2 months ahead of the stay.
My key stipulation was we need connecting rooms as we had 3 children. I was told this was fine.
On arrival at the hotel late afternoon after a 4 hour drive I was told the hotel couldn't accomodate connecting rooms. Too late to do anything else and hence 5 of us ended up sleeping (or not as it turned out), in one room.
Why couldnt someone have called me a week or two before to allow me to make alternative arrangements?
Completely hopeless stay and what should have been an enjoyable night became uncomfortable and stressful.
I have received an email apology!
03 September 2014
Rated 3.0 out of 5.0 by TheRock911 Not bad...
I've stayed for a night at the Holiday Inn Leamington Spa for to attend a business meeting the following day, and I thought the sleep quality was really good as it was really quiet in the corridors and not much sound coming from the streets.
There's more room for improvement when it comes to staff and service; I asked the lady at the check-in desk to add the points to my IHG account, as I have booked the room on my corporate credit card, but she didn't know how to do it. Second time happened during check-out with a different lady, and in my opinion that's basic stuff.
31 August 2014
Rated 4.0 out of 5.0 by Dr NK Good stay
Overall pleasant stay, good rooms, very attentive staff, friendly atmosphere, good break, parking good, ice machine not working.
28 August 2014