Rated 3.7 out of 5 by 143
Rated 4.0 out of 5.0 by Helpme10 Not to bad
Great night sleep
Could do with being a little closer to town centre
24 February 2015
Rated 4.0 out of 5.0 by happyman56 Staff/Service great
A pleasant hotel for a business stay, standard Holiday Inn which is satisfying for myself. Only floors were the bedroom TV had no service on most of the channels, Dinner was average, breakfast slightly below average. But on the whole would return to this hotel next time Im in the area on business.
23 February 2015
Rated 3.0 out of 5.0 by RLit Not the best customer experience
Used the Holiday Inn Leamington Spa hotel few times in 2014, overall the experience was good, room a bit tired but not too much to put me off.
The last time I attempted to book this hotel via my company travel tools, the system crashed and I was unable to complete the reservation. On the 2nd attempt the hotel was no longer available and I reserved a different Holiday Inn nearby. This was a very late booking, only completed at 17:30 on the day of travel.
Couple weeks later I was charged by the Holiday Inn Leamington Spa for a no show. Contacted hotel and explained the issue by they refused to issue a refund. Apparently cancellation policy on that day was before 18:00.
Contacted IHG customer service and asked for assistance. They acknowledged there was a technical issue but were unable to help. Not a good customer care when you need it!
If in the area, also consider the Stratford Upon Avon Holiday Inn or the Kenilworth Holiday Inn, they both offer an excellent customer service, recognize value of an IHG Reword Club Member and as value for money offer a very good room experience.
As for me, I know joined a competitor reword scheme and unfortunately missing out on what was overall a good quality service provided by IHG.
22 February 2015