Rated 3.6 out of 5 by 177
Rated 1.0 out of 5.0 by Macawesome A Sad Tale Of Ovens, Omelettes, and Service
I generally stay at this hotel 2x-3x a year for a week at a time, although this is my first visit back since May 2014. In the past year, the hotel has gone from "promising" (with the addition of the air conditioning units) to "just sad." There has been a complete turn-over of staff and management and it shows. The front desk handled my check-in poorly, accepted my luggage without asking my name or offering a claim check and just insisting that they didn't have a room for early check-in (which was fine - i didn't want early check-in, just my luggage locked up until after work). Check in was also grim. No executive upgrade available - ok- but why the second set of toiletries? Perhaps they should invest in extra bathrobes as that's the real bonus of the executive upgrade. and, no offer of my Platinum bonus. I had to remind them.
But, the worst was yet to come. Breakfast. At 8 am, it was almost all gone. And, the scrambled eggs were green. So, I ask for an omelette. 15 minutes later, no omelette. I ask a different server. She goes into the kitchen and comes back "we can't give you an omelette as we don't have a working oven." Huh? Ovens for Omelettes? 15 minutes to say "no'? Frustrating. But, the woman at the front says "we're sorry, come back for dinner, we'll give you a complimentary drink and we have an oven-free menu." So, at dinner, I expect I can only choose grilled something. But, there's a full menu - the oven has been replaced. Yeah! Lasagna for dinner. (oven baked). Not great, but ok.
I come down to Breakfast the next morning, ask for an omelette, and, you guessed it - "no omelettes, we don't have a working oven." But it was working the night before. I'm told it isn't working. And, there isn't any baked goods except about half a baguette. and there isn't any cheese. I order fresh scrambled eggs. the server complains that the steam table eggs are fresh, but brings me eggs. But, she insists that there aren't any Danish or rolls or croissants because there's no oven. I have to say that I don't believe it. I have never, ever, in multiple visits over multiple years smelled anything like fresh bread/dough baking. And, the danish are the same pre-made danish that you get everywhere in the UK. No need for an oven. So,... you tell me.... is there, or is there not a working oven? And why isn't there any food?
I stay in this hotel because it's walking distance to the office. I don't think there will be a next time, though. I'll stay in town and taxi to the office.
May 29, 2015
Rated 4.0 out of 5.0 by Chrish92 Holiday Inn
Very good stay. Room was clean and tidy. Staff helpful and friendly
May 28, 2015
Rated 3.0 out of 5.0 by mikek13 Tired and tatty
Presentation on arriving was a bit dispiriting - décor and fittings look tired.
Wifi didn't work most of the time - it connected but kept dropping out. Was better in the morning between 0600 and 0900 than in the evening.
May 23, 2015