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Rated 4.2 out of 5 by 302 reviewers.
Rated 4.0 out of 5.0 by Visit A pleasant stay, with a warm welcome and support from Reception staff. Had a problem with the room, but this was quickly resolved. 25 August 2014
Rated 3.0 out of 5.0 by Good but could do better Comfortable bed but could do better in breakfast, food 24 August 2014
Rated 4.0 out of 5.0 by Clean and Convinient Location Clean and conviniently located near highcross shopping centre. 22 August 2014
Rated 3.0 out of 5.0 Not the nicest looking on entry, and it didn't get much better after that. Every time we stay in a hotel we accept that there will be the small chance of being put next to a mindless idiot watching an action movie in the small hours at high volume, who maybe has a crafty smoke in the bathroom; there also might be children being 'naughty' endlessly running around in the room above you after midnight too. But, When this affects your ability to get a good night's sleep, you expect the reaction of the staff to be sympathetic to your needs, professional and timely. i.e. either deal with the issues, or if easier (and you agree) find you another room and get you settled in asap so you can get back to enjoying the stay in the manner in which you want to, which for me is to be courteous and mindful of people in the room next door and to try to get some sleep at a reasonable hour for at least 7 hours if possible. This wasn't my experience at the Holiday Inn Leicester. It's a particularly ugly looking building and surround as you approach it. The check in and out were by far the best experiences of my stay with the friendly staff on the desk and were a polar contrast against the night desk's inability to just put me in another room (I requested this rather than have the acrimony of trying to deal with the cigarette smoking noise-makers, which should have been easier for them and quicker for me to get to sleep) in a time less than 45 minutes from when I reported the issue and asked to be moved. Earlier in the evening I'd had room service whilst I worked. It was disappointing when compared with what's generally supplied at other hotels in the chain. I ordered Salt Beef Hash, with a side of BBQ beans. I ordered the side order as I was famished due to having a long run as training for a marathon. As it turned out, without the side order I would've remained very hungry as the size of the main was very small, embarrassingly so. I didn't use the bar or restaurant in the evening, but the breakfast and breakfast staff where attentive, as you normally find at HIs, and the food was the standard offering with everything available as expected. Parking is in a scruffy adjoining multi storey car park, for which you will have to pay (check for details). Ensure you ask for your ticket to be validated by the front of desk - you can have the parking put on your bill (which can make things easier for some business users). I was going to stay hear in October for the Leicester Marathon, using some of my reward points, and actually had just booked it during the day but quickly cancelled the reservation the following day after this experience as I couldn't risk having such as poor night's sleep before my first marathon. For me the guarantee of a good night's sleep, or best efforts to supply this, are the bedrock of what you need form a hotel. So I won't be returning because it wasn't possible there and I love/need my sleep! 21 August 2014
Rated 5.0 out of 5.0 by Excellent Hotel for the price A nice hotel in the city center with all facilities at an affordable rate. Hotel is a bit dated but the overall service is excellent. 20 August 2014
Rated 4.0 out of 5.0 by Holiday INn It was a nice stay in Holiday Inn in Leicester. Already here for next Visit. 20 August 2014
Rated 5.0 out of 5.0 by Great Staff The staff are great, all there to please. We have always had great service. The food that the chef serves is great, we love the curry night. We got great service from Mikula and Carla and both bar and dining room managers. All staff are great. 18 August 2014
Rated 5.0 out of 5.0 by A great stay Stayed for nearly 3 weeks at this hotel . Staff very helpful, and service quick and reliable. Room service good. Reception great. A brilliant stay 17 August 2014
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