Rated 4.2 out of 5 by 589
Rated 3.0 out of 5.0 by Vicki73 Amazing Location - Service not so amazing
If you want easy access to Leicester town centre and Narborough Road area you can't beat this hotel - a 4 min walk to the town centre, 8 to Narborough road.
The communal areas are smart and clean and they had some great Xmas decs up - felt lovely and wintery/Xmassy.
The room was clean and tidy but had seen better days (given we were upgraded I wonder what state the other rooms are in). Housekeeping left 1 towel that was honestly no better than a rag, whilst the other was soft and fluffy.
At breakfast despite the lady taking an order for tea / coffee as we sat down it never arrived, the breads weren't replenished (none of them - empty baskets were left for the whole hour we were at breakfast). The cooked breakfast was nice but cold. It just lacked the care, concern and service I've experienced at other Holiday Inns. They are not posh but they are normally, friendly, efficient and welcoming which I'm afraid this isn't.
November 27, 2015
Rated 3.0 out of 5.0 by WifeofaBaseballer Windy window. Cracked bathroom sink.
This stay was not up to the normal standards they we have become accustomed to when staying at a Holiday Inn.
1. The window was not sealed properly, wind was blowing through
It, causing a horrible noise and a cold night for sleeping.
2. The bathroom sink was badly cracked, in need of replacement.
3. Then the sting in the tail, was paying NCP car parking rates of
£10 per 24 hours. On this occasion It was required that our stay
would be 2 nights. This resulted into an extra £20 on to the
4. The cups and glasses used for the Baseball AGM, were not
clean, also the cups and glass In the restaurant were not clean.
There was residue from the dishwasher on them.
November 26, 2015
Rated 5.0 out of 5.0 by dave65now great service and good locartion
Hotel is easy to find. in the center of Leicester. Parking was so simple, adjourning the hotel, and reasonable rates. The staff were so helpful and friendly, and the room was as we imagined, having stayed in Holiday inns, all around the world. This was our first break since retiring, and we were given complimentary drinks and snacks.The staff really do come over as caring.
November 25, 2015
Rated 5.0 out of 5.0 by Raestu Perfect location
Stayed here at the end of November, great location for the centre of Leicester, friendly helpful staff and amazing breakfast!! Thank you.
November 25, 2015
Rated 5.0 out of 5.0 by sophielaura Good hotel near city centre
Loved it - good near city easy to walk to other locations and shops, etc. Very good staff and on the money regarding service - will be staying again in December.
November 24, 2015
Rated 4.0 out of 5.0 by kellogg slow dinner service ,thats all
It most likely was just me . I was placed in a corner , but when ordering my beverage and dinner . it took a noticeable time before it was brought to the table.
November 20, 2015
Rated 5.0 out of 5.0 by Shashggr Lovely hote with excellent staff
My expectations were not too high but I was very pleasantly surprised. The staff were brilliant. Lovely room, slightly noisy but then it is a city centre hotel. Room service nice and quick. Ice machine on landing outside room. Comfortabe bed but horrid pillows - others were available but couldnt be bothered to call housekeeping after long and difficult journey and very late arrival.
Excellent breakfast, free for children which is a lovely touch.
Pool and leisure facilities looked to be very good although I did not have a cance to use them.
Reception staff especially competent and charming.
November 16, 2015