Rated 4.2 out of 5 by 340
Rated 4.0 out of 5.0 by Markx Visit
A pleasant stay, with a warm welcome and support from Reception staff. Had a problem with the room, but this was quickly resolved.
25 August 2014
Rated 3.0 out of 5.0 by M55M Good but could do better
Comfortable bed but could do better in breakfast, food
24 August 2014
Rated 4.0 out of 5.0 by akhan22 Clean and Convinient Location
Clean and conviniently located near highcross shopping centre.
22 August 2014
Rated 3.0 out of 5.0 Not the nicest looking on entry, and it didn't get much better after that.
Every time we stay in a hotel we accept that there will be the small chance of being put next to a mindless idiot watching an action movie in the small hours at high volume, who maybe has a crafty smoke in the bathroom; there also might be children being 'naughty' endlessly running around in the room above you after midnight too.
When this affects your ability to get a good night's sleep, you expect the reaction of the staff to be sympathetic to your needs, professional and timely. i.e. either deal with the issues, or if easier (and you agree) find you another room and get you settled in asap so you can get back to enjoying the stay in the manner in which you want to, which for me is to be courteous and mindful of people in the room next door and to try to get some sleep at a reasonable hour for at least 7 hours if possible.
This wasn't my experience at the Holiday Inn Leicester. It's a particularly ugly looking building and surround as you approach it. The check in and out were by far the best experiences of my stay with the friendly staff on the desk and were a polar contrast against the night desk's inability to just put me in another room (I requested this rather than have the acrimony of trying to deal with the cigarette smoking noise-makers, which should have been easier for them and quicker for me to get to sleep) in a time less than 45 minutes from when I reported the issue and asked to be moved.
Earlier in the evening I'd had room service whilst I worked. It was disappointing when compared with what's generally supplied at other hotels in the chain. I ordered Salt Beef Hash, with a side of BBQ beans. I ordered the side order as I was famished due to having a long run as training for a marathon.
As it turned out, without the side order I would've remained very hungry as the size of the main was very small, embarrassingly so.
I didn't use the bar or restaurant in the evening, but the breakfast and breakfast staff where attentive, as you normally find at HIs, and the food was the standard offering with everything available as expected.
Parking is in a scruffy adjoining multi storey car park, for which you will have to pay (check for details). Ensure you ask for your ticket to be validated by the front of desk - you can have the parking put on your bill (which can make things easier for some business users).
I was going to stay hear in October for the Leicester Marathon, using some of my reward points, and actually had just booked it during the day but quickly cancelled the reservation the following day after this experience as I couldn't risk having such as poor night's sleep before my first marathon.
For me the guarantee of a good night's sleep, or best efforts to supply this, are the bedrock of what you need form a hotel. So I won't be returning because it wasn't possible there and I love/need my sleep!
21 August 2014
Rated 5.0 out of 5.0 by akmal Excellent Hotel for the price
A nice hotel in the city center with all facilities at an affordable rate. Hotel is a bit dated but the overall service is excellent.
20 August 2014
Rated 4.0 out of 5.0 by Naveen Holiday INn
It was a nice stay in Holiday Inn in Leicester. Already here for next Visit.
20 August 2014
Rated 5.0 out of 5.0 by RAMBI Great Staff
The staff are great, all there to please. We have always had great service. The food that the chef serves is great, we love the curry night. We got great service from Mikula and Carla and both bar and dining room managers. All staff are great.
18 August 2014
Rated 5.0 out of 5.0 by Ajts A great stay
Stayed for nearly 3 weeks at this hotel . Staff very helpful, and service quick and reliable. Room service good. Reception great. A brilliant stay
17 August 2014
Rated 5.0 out of 5.0 by Seanw2903 1st visit to a Holiday Inn
We stayed at Holiday Inn Leicester for 1 night and I have to say, it was a fantastic experience.
From the moment we arrived we were greated with a smile, check in was speedy and very efficient. I was given all the info I needed. then I made my way to the room, wow what a great room it was, so clean and a huge bed. The room was well furnished.
As for the food it was 1st class, the service we recieved from our waitress Donna, was amazing, so friendly and attentive. This lady made our stay an even better experience.
I would recommend this hotel and we are looking forward to our next visit in a few weeks time
13 August 2014
Rated 5.0 out of 5.0 by Susan29 comfortable stay
Parking cost £10 night payable at hotel. Nice touches at checking for priority club members. Leisure facilities were excellent. Staff very helpful and friendly. Nicest holiday Inn stayed in. Would definitely return.
12 August 2014
Rated 5.0 out of 5.0 by Fengshuilynda Spacious room with everything needed to organise two night stay
Chose the hotel for it's proximity to Leicester town centre which was accurate. Parking was easy in nearby car park.
Joined the loyalty programme which gave me free internet.
Reception staff very welcoming and helpful with regard to hotel facilities and local directions.
Room surprisingly large with nice furniture and very comfortable bed.
Bathroom also well equipped.
08 August 2014
Rated 5.0 out of 5.0 by SexyTann.... best nights sleep......
We rate Holiday Inn St Nicohlas Circle 10 outta 10 everytime!!!!
We stayed here with our two sons and was made to feel very welcome. We always stay here when visiting leicester as we find no fault* with this place.
•Rooms fresh and clean, beds really comfy.
•Kids stay and eat free.
•Free use of sauna pool and steam room.
•Friendly staff who are always welcoming and helpful.
•Breakfast overpriced for the quality of the food.
•Pedestrian road crossing to and from the hotel very limited-hotel is situated in the middle of a very busy roundabout.
07 August 2014
Rated 2.0 out of 5.0 by Scorpionking Hotel ? Motel ? Holiday inn ?
Ok so I booked the suite and was told it was the best room they have .... Who puts the best room you have right opps the lift ?!?? Bedroom part of the suite was nice comfortable ... Bathroom was like something from 10 years ago and the lounge was nice but kept reminding me of an old pensioners home ! So cleaners were great friendly and helpful! Reception staff were ok sometimes slow to answer the phone ... Restaurant have to say was useless no room service breakfast and the dinner tasted like something warmed in the over from a freezer and presentation skills were useless, and when I went for dinner at 8 pm they had already started closing tables and was told to sit in the bar area as they were preparing for breakfast !!!!! Service was slow and almost as if they were doing you a favour !! My advice download a takeaway app ... Oh and forget about room service !! You can't even order breakfast to your room !! Oh and don't forget 10 pound a day charge for car park
07 August 2014
Rated 4.0 out of 5.0 by rebue Gutes Hotel, gute Lage zur Innenstadt
Das Hotel ist schon ein wenig in die Jahre gekommen. Personal ist hilfsbereit und sehr freundlich.
04 August 2014
Rated 4.0 out of 5.0 by Stephen987654 Not bad - but ready for refurb
The hotel is generally tired. Needs the rooms fully refurbished. Windows do not close properly. Stained carpets. Tired furniture. bathrooms good and beds comfy.
25 July 2014
Rated 3.0 out of 5.0 by canadianBrit average city centre hotel in need of a refurb.
Upon arrival the receptionist was very polite and welcoming offering complimentary water for being base member. Answered all questions professionally. The room was a let down (5th floor) in need of an update! Old furniture decor and curtains. Ate in the restaurant service was slow as no one was at the bar. After waiting 5 minutes a women than said someone will meet you around the corner in a abrupt manner. The waitress was very friendly engaging in conversation and polite. The bar maid when asked for ice was abrupt and a can't be bothered manner when we asked for ice and glasses which was recommended from reception as no ice machine on 5th floor. Overall the location is great for instant access to the city centre, the food is decently priced for the quality,and the leisure facilities are of good quality however the let Down was the service and dated and taty rooms.
24 July 2014
Rated 4.0 out of 5.0 by rick1801 A very warm welcome every time from reception!
A great location for the City, thus dispensing with the car. Reception staff are second to none.....!
Executive rooms modern, clean, good sized beds, with water provided and good ventilation as required. The only points here would be better fitting curtains to make the room dark in the mornings, and new towels.
Breakfast is adequate, BUT PLEASE, let's have coffee pots on the tables.....getting a cup of coffee or refill is a nightmare!
Bar/lounge is good, but the menu never changes. It needs to change, be more extensive, or have regular specials.
I spend most weeks at this hotel, and I am happy with the service, just improve on the above, and it will be near perfect.
24 July 2014
Rated 5.0 out of 5.0 by Roberto16 Comfortable and great bar staff
We enjoyed our stay at the Holiday Inn at Leicester very much, the room was great and the bar staff fantastic. I have to say that there was only one robe and the towels slightly frayed, we did ensure that on check out that we informed the customer service ladies on the reception desk who in all fairness made a note of the issues.
23 July 2014
Rated 2.0 out of 5.0 by james131 felt like a different low grade hotel
couldn't believe how poor our experience was compared to the last time we stayed at this hotel. It would appear they have had a big turnover of staff. The receptionist staff were functional but very cold and not at all people friendly. Not enough staff at breakfast and the hot food was undercooked and greasy. Similarly the cold food was not replenished so things like fresh fruit, yogurts etc were in short supply.
22 July 2014
Rated 5.0 out of 5.0 by Adi M comfortable hotel
As usual a pleasant and comfortable stay. Air Con very good in the summer. Nice sized rooms.Good location.
22 July 2014
Rated 4.0 out of 5.0 by Mimi168 整體满意
整體满意, 床铺舒适，服务尚可. 最好設備先進些會更好,
價錢如果能低些更好. 電影可以有更多的選擇會更好. 地點非常近市區, 方便購物.
20 July 2014
Rated 3.0 out of 5.0 by Workingstay one night stay
In general everything was fine. However, I asked for a paper in the morning and a wake up call and got neither
20 July 2014
Rated 4.0 out of 5.0 by ppparadowski Noisy something and a challenging way to the entrance.
During the night, silent but audible low noise (vibrations?) disturbed a bit and did not let to fall asleep. I do not know, whether it comes form A/C device or something else.
Finding the way to the entrance through the path of fences, car park building with parking cars was suprisingly difficult and suggests visiting a storage area rather, then quite a luxury hotel.
With this exceptions I renjoyed my stay and, without doubts, will stay there next time.
18 July 2014
Rated 2.0 out of 5.0 by Bee Bee Rude Staff Visit
Staff more interested in watching TV than attending to clients needs
Food forgotten about after starter delivered
Very rudly asked by a member of staff to move to another part of the bar area
17 July 2014
Rated 3.0 out of 5.0 by cheyenne1 Overall reasonably good
We stay at this Holiday Inn mostly due to its central location and for the swimming pool. Most of the staff are generally good with one or two being quite friendly and helpful with another few being not helpful! The breakfast is generally good but nothing spectacular. The bacon on our first day was rubbery but had imporved by the second day. I think the breakfast should be healthier and better value for money; too many refined carbohydrates. The beds are very comfortable and there is a heating/air conditioning unit which works well except for the level of noise. There are some soundproof issues with adjoining rooms. The swimming pool is a bit too cold for a leisure pool and the attendant wasn't too friendly. The changing rooms need updating and it was freezing! However, the pool seemed to be reasonably clean.
17 July 2014
Rated 4.0 out of 5.0 by taffknight hotel to town good
hotel convenient for city, shopping etc. but road noise could be a problem if you want fresh air.
the parking arrangements were unsatisfactory in so much that it was in the local NCP parking opposite the hotel and funding space could be a problem - it also meant climbing up and down garage stairways ( this is not indicated in the description.
the staff were friendly and the facilities inside were up to standard
15 July 2014
Rated 5.0 out of 5.0 by Frogettuk Exceeds expectations
Staff all friendly and helpful. Great room and excellent leisure facilities.
15 July 2014
Rated 3.0 out of 5.0 by semaraju Great Front Desk service and Room cleanness
-Cleanliness of bathroom is good.
-Breakfast menu needs improvement
-Provide caned water to Standard room Guest every day.
-Room air conditioned is more noise.
-Carpet looks bad.
14 July 2014
Rated 4.0 out of 5.0 by M0j0 Friendly staff
Very friendly staff. Only let down was having to wait for more food to be brought out for breakfast.
Their needs to be more consistancy when upgrading IHG platinum members
13 July 2014
Rated 5.0 out of 5.0 by Matty30 relaxed
Stayed here again for value and placement. As ever service and quality were fine, no real problems and as ever had a very relaxed stay.
13 July 2014