Rated 4.2 out of 5 by 326
Rated 4.0 out of 5.0 by Flower123 Good
Had a good break, sleep was uncomfortable as the matress was hard.
28 April 2014
Rated 5.0 out of 5.0 by Fohn First visit to Leicester in 20 years...
The customer service here was outstanding and the room great value. Best Holiday Inn experience in past 5 years. Thoroughly recommended.
26 April 2014
Rated 5.0 out of 5.0 by Tony in Hull Comfy room with good wifi and a nice breakfast
Nice room. Clean and comfy. Breakfast Had a good choice.
25 April 2014
Rated 4.0 out of 5.0 by Chelcan Comfortable stay
Good stay. Spoilt slightly by one member of staff at reception with an aggressive attitude to some guests.
23 April 2014
Rated 5.0 out of 5.0 by Davidd good
staff very helpful
large and comfortable
20 April 2014
Rated 4.0 out of 5.0 by dieselrd Excellent staff giviing great service
Excellent service from the staff in general but particularly in the restaurant. Great location for City centre and short walk to Rugby ground with safe parking adjoining the hotel
17 April 2014
Rated 5.0 out of 5.0 by Nats1 Great Hotel
Always a pleasure with this hotel never a chore. Samantha is the bar is fantastic. Really helpful and friendly, always puts her customer at the heart of everything she does. Nothing is too much trouble for her.
I always find the staff go over and above for you.
15 April 2014
Rated 5.0 out of 5.0 by RAMBI Bar and Restaurant Staff
Mykayla was outstanding in every area. Her attention to detail, customer service professionalism and great attitude made this visit awesome both in the Bar and in the Restaurant!
14 April 2014
Rated 5.0 out of 5.0 by pthomas953 good choice for visiting Leicester
We were seeing a show at the Curve theatre and looking at the Richard 3 exhibition and were pleased we could walk easily to both and to the station, so no need to spend money on cabs.
Our room was enormous as we were upgraded to executive, and putting the water in the fridge was a nice idea. We were given more milk on request in lightning time. The bed was huge and very comfortable.
Breakfast was good and plentiful although ending at 9.30 on a weekday was a bit of a surprise, however we managed to get there on time
I recommend this hotel without any reservation and we will definitely stay again
12 April 2014
Rated 4.0 out of 5.0 by JLW1 Comfortable experience
Rooms are a little dated, but overall an enjoyable stay
11 April 2014
Rated 5.0 out of 5.0 by Turtlebeach Excellent Staff
Would be nice if Priority Club Members are offered a complimentary daily newspaper of their choice, in line with other IHG Hotels.
10 April 2014
Rated 5.0 out of 5.0 by SlopingPines Recent Stay
Stayed using reward points so very good value especially as upgraded from standard room.
Very central location. Easy to walk into centre of town. Easy to park in car park next door.
Reception for booking in and leaving first class.
10 April 2014
Rated 4.0 out of 5.0 by MattCB1966 Much better
After a couple of problems that were sorted on our last stay in January 2014, our stay the was much better. Firstly we were upgraded to an executive room by the very polite lady on reception, and the lady on the desk at the leisure centre was so nice and a good laugh too. All in all so much better and will be visiting again soon on our next trip to see friends and family.
06 April 2014
Rated 5.0 out of 5.0 by rogeroao A refreshing experience.
Our visit to this hotel could not be faulted. All the staff were excellent and very polite and courteous. The standard of the rooms and facilities were first class and our stay at the hotel was most enjoyable. I would certainly not hesitate to recommend it to prospective visitors. The location is fine in the centre of Leicester but access is difficult at peak traffic times.
04 April 2014
Rated 5.0 out of 5.0 by mynameisalison excellent comfortable stay
The staff were friendly, welcoming and helpful. We had a comfortable bed in a spacious bedroom, a spotlessly clean bathroom, and an excellent, varied choice at breakfast. We were really pleased with the accommodation and price.
We stayed overnight on a B
04 April 2014
Rated 4.0 out of 5.0 by WANAINCHI COMFORTABLE BED AND CLEAN ROOM
i WAS WELCOMED BY ASHOK EVERY EVENING AND ASKED ME ABOUT MY DAY.VERY CARING AND LOOKED AFTER OUR NEEDS VERY WELL.
ARCHIT ALSO VERY WEL COMING AND PLEASANT.
THE HOTEL STAFF HAD A PLEASANT ATTITUDE AND WERE QUITE WEL COMING AND SHOWED CARE .ANDREW IN THE GYM WAS VERY HEPFUL AS WERE ALL THE HOUSEKEEPING STAFF.VERY COMFORTABLE BEDS AND PLEASNT STAY.WE ALWAYS STAY AT THIS HOTEL AND THIS WAS THE BEST EXPERIENCE OVERALL. WILL VISIT AGAIN
02 April 2014
Rated 3.0 out of 5.0 by besttiny excellent location
a very convenient central location that was easy to find for someone unfamiliar with the city. The hotel staff were very friendly and helpful, with good efficient service provided at all times. However the rooms heating was not working properly and was noisy and the decor was a little jaded and would benefit from renewing, but these are minor quibbles.
01 April 2014
Rated 4.0 out of 5.0 by janmor Mixed weekend
Clean, spacious hotel. Room was large with comfortable bed and clean decent sized bathroom.
Breakfast had lots of choice and food was replenished quickly.
Staff were very friendly.
Unfortunately, I took ill on the Saturday so might have to return to make full use of all facilities!
26 March 2014
Rated 5.0 out of 5.0 by redbex11 Great Birthday Break
I was very pleasantly surprised by the interior of the building. It was lovely. The staff were very friendly and helpful and as a birthday bonus I got upgraded which was a lovely touch. The room was clean and airy and everything worked as it should. The bed was huge. Breakfast in the morning was lovely and everything was clean and fresh. I would definitely stay again.
21 March 2014
Rated 5.0 out of 5.0 by Stephg3r Great experience
Customer service was excellent, front of house staff exceptional greeted us as soon as we walked into the lobby, and on check out even remembered why we were staying (this hotel has over 700 rooms - pretty impressive)
Everyone made you feel really welcome and that nothing was too much trouble,
Hotel clean, bright and out requested extra pillows were in our room on arrival.
18 March 2014
Rated 4.0 out of 5.0 by MarkUK277777 Great check in, poor check out !!!
Everything was perfect with the stay especially staff at check in , however check out was another story - queued for ages needs more staff and they need to have more of a friendly persona like the 2 staff on check in did (who were excellent)
17 March 2014
Rated 5.0 out of 5.0 by licious66 Overall, home away from home.
Nice hotel. Homely, warm, quietly relaxing. Central location, making it easy to commute to interesting places and back.
17 March 2014
Rated 3.0 out of 5.0 by Phil the chemist Several small problems
Duvet too small for super king bed
Room not made up after first night
Rooms OK and a good size, dark and quiet at night.
14 March 2014
Rated 5.0 out of 5.0 by sand26 Great weekend stay
We have stayed at the leicester holiday once before and found it to be very relaxing,loved using the pool and other facilities,staff are very friendly,the rooms are clean and welcoming , we will be back sometime soon for another enjoyable stay.
13 March 2014
Rated 5.0 out of 5.0 by brimbles friendly staff
felt very welcome.
enjoyed the breakfast, staff very friendly
08 March 2014
Rated 3.0 out of 5.0 by Flame11 Great people - other things not always so good.
First of all I need to say that the staff I deal with are always polite, helpful, friendly and professional . No problems there .
The hotel itself is now in need of some TLC, so it's diss appointing, for example, that when bathrooms are upgraded the old chipped baths are left in.
Food is also disappointing . Subjective I know but The menu needs an overhaul in my opinion .
08 March 2014
Rated 5.0 out of 5.0 by Davidd Leicester
nicely compact helpful for my disability
good sized rooms
07 March 2014
Rated 5.0 out of 5.0 by Mrs Hobbsy Great value
Everything about our stay at this hotel was fabulous. Our room and food package was amazing value for money, I only wish I had been a little more hungry as we could have eaten a 3 course meal however I only managed one. My kids loved staying here and the pool was lovely. It was in a good location for the purpose of our visit and the staff were all very friendly and helpful. My only gripe was the price of the wine - £7.40 for one large glass. I was also a little disappointed that there was no facility to play a dvd or plug our lap top into the tv so the kids could watch a film of their choice. We were only able to view free view tv or pay for a film. Other than that I would recommend to anyone looking for a great value for money hotel stay.
06 March 2014
Rated 4.0 out of 5.0 by Avid Traveler Fantastic Location
A great hotel, easy to access via motorways and a fantastic location for walking around town. The staff was attentive, friendly and very helpful. If ever returning to Leicester, this hotel would be my only choice!
06 March 2014
Rated 5.0 out of 5.0 by chris2horns a good leisure break
my wife and i spent three days here and enjoyed it very much. the only draw back when we ordered coffee and mocha we had to wait for some 20 minutes so another person could make the drinks.
other than that we had a very pleasant stay.
we will be going back.
06 March 2014