Rated 4.2 out of 5 by 345
Rated 4.0 out of 5.0 The usual exemplary customer focus
This is the most comfortable hotel in Leicester, and it's always a pleasure to stay here. The customer service starts from the moment you set foot in the reception area, and is personal, warm and friendly.
09 June 2014
Rated 5.0 out of 5.0 by Jagoo Good Service
Very friendly staff, very good breakfast, my wife could hear the traffic at night so did not sleep too well. Comfortable bed. Nice gym, pool a bit small, did not use sauna. Used steam room which was good. The only thing we did not anticipate was paying £10 for parking at NCP car park for the night.
04 June 2014
Rated 4.0 out of 5.0 by aj0012 Satisfactory - needs some improvement
Executive room was shabby. compared ot other floors
Room service was cold and roll fell apart
Bar staff, restaurant staff and check in staff friendly
04 June 2014
Rated 5.0 out of 5.0 by DAMY comfortable bed and good service
When we checked in Amit was very helpful gave us a lovely room.
The reception staff were so friendly and helpful. Veena too went out of her way to help us.
We are so pleased with the service. And we will come again.
My son & daughter's room the air condition was not working for the first few days. It was repaired after 2 nights.
AT breakfast the chef who was making the eggs was very grumpy . We found him a bit rude and reluctant to take our requests.
It's good to have pleasant staff at breakfast.
But on the whole we found the hotel was good and staff were friendly and helpful and extended our stay one more night.
02 June 2014
Rated 5.0 out of 5.0 by brimbles Fantastic warm welcome
enjoyed a nights stay at the hotel.
staff very helpful.
room comfortable and clean
can't wait to come back
31 May 2014
Rated 4.0 out of 5.0 by Dawnie61 Comfortable & Spacious Room
Very prompt and friendly check in.
Room was very spacious and comfortable.
A few lights didn't work in the room, but did not advise any staff of this.
Did not have breakfast the next day, we went out instead.
Good location to shops, restaurants and bars.
29 May 2014
Rated 2.0 out of 5.0 by HJ1987 Poor in-room dining and customer service
Swimming pool was not fit for use, very dirty. In room dining was very poor - my order was mixed up and this was not resolved in a timely manner. Outside noise was very disruptive despite being on 2nd to highest floor of the hotel. Over-priced, would not stay again.
27 May 2014
Rated 5.0 out of 5.0 by Nikki1965 Excellant Hotel
Close to town, Right next to uni, On site parking.
Good size rooms and comfortable.
Could not fault anything
26 May 2014
Rated 5.0 out of 5.0 by Bill 111 Restuarant
My only criticism is the variety and quality of the food for dinner in the Hotel. It seems to have gone down in standard recently.
25 May 2014
Rated 5.0 out of 5.0 by winkletweb Nice
Short but nice stay at this hotel. My only complaint was that it cost £16 to get WiFi access which I think is absolutely ridiculous!
19 May 2014
Rated 5.0 out of 5.0 by Badger01 Very friendly staff
We stayed for 2 nights over the weekend. The staff were very friendly and helpful. The hotel was clean and very adequate for our needs. The hotel is positioned with easy access to the main town centre. We have stayed here twice now and will stay again when we next visit Leicester.
17 May 2014
Rated 4.0 out of 5.0 by Hunkydunky Lovely stay
I went to the Hotel for the weekend to meet up with some old friends. the stay was fabulous, being able to use the Gym and pool, was a bonus. it all helped in making it a very nice weekend.
16 May 2014
Rated 5.0 out of 5.0 Usual excellence
Here's a hotel that has everything right - friendly, personal service, genuine concern, attention to detail, and a great sleep quality. Best service and facilities in Leicester
15 May 2014
Rated 4.0 out of 5.0 by Blue Sue Good polite service spacious room
Stayed for one night after a wedding. Checked in late, but there was no problem. Comfortable room and beds, very clean. Tasty breakfast with pleasant staff. Easy checkout. Would go there again.
14 May 2014
Rated 4.0 out of 5.0 by TGHLC NO RADIO LEICESTER!!!
I really like this hotel. However, and this is the second time I have mentioned this to hotel staff (I filled in form last time for HI), I do find it odd that the "local" radio station is Coventry!!!
I'm sure Coventry is very nice, but not only is Leicester the county town it is also located across the road from Radio Leicester and I saw at least one of their radio cars in the Holiday Inn car park!!
Perhaps something can be done to enable visitors to Leicester to listen to its local station - the first local radio station to open!!
Sorry to be negative about this, but its annoying me.
08 May 2014
Rated 5.0 out of 5.0 Good Hotel
The staff are the best. Make a point to stay here whether you are on business or pleasure or both.
02 May 2014
Rated 5.0 out of 5.0 Nice Place & simply great staff
Ideal location for my needs. It has good facilities, restaurant, bar, TV and Gym with sauna, swimming pool and steam room. Ideal place to relax after a hard days work or if on holidays. More importantly the staff are simply fantastic and go the extra mile to know you and cater to your needs. I recommend this hotel withour hesitation. It is clean and the NCP paid car park is on site.
01 May 2014
Rated 4.0 out of 5.0 by keithotis Good Reception Staff
The reception has always greeted me weel and Lilley asways seems to know me and always gives that little bit extra
01 May 2014
Rated 5.0 out of 5.0 by Davidd good
staff very friendly
considered my disability
breakfast very good
30 April 2014
Rated 4.0 out of 5.0 by Flower123 Good
Had a good break, sleep was uncomfortable as the matress was hard.
28 April 2014
Rated 5.0 out of 5.0 by Fohn First visit to Leicester in 20 years...
The customer service here was outstanding and the room great value. Best Holiday Inn experience in past 5 years. Thoroughly recommended.
26 April 2014
Rated 5.0 out of 5.0 by Tony in Hull Comfy room with good wifi and a nice breakfast
Nice room. Clean and comfy. Breakfast Had a good choice.
25 April 2014
Rated 4.0 out of 5.0 by Chelcan Comfortable stay
Good stay. Spoilt slightly by one member of staff at reception with an aggressive attitude to some guests.
23 April 2014
Rated 5.0 out of 5.0 by Davidd good
staff very helpful
large and comfortable
20 April 2014
Rated 4.0 out of 5.0 by dieselrd Excellent staff giviing great service
Excellent service from the staff in general but particularly in the restaurant. Great location for City centre and short walk to Rugby ground with safe parking adjoining the hotel
17 April 2014
Rated 5.0 out of 5.0 by Nats1 Great Hotel
Always a pleasure with this hotel never a chore. Samantha is the bar is fantastic. Really helpful and friendly, always puts her customer at the heart of everything she does. Nothing is too much trouble for her.
I always find the staff go over and above for you.
15 April 2014
Rated 5.0 out of 5.0 by RAMBI Bar and Restaurant Staff
Mykayla was outstanding in every area. Her attention to detail, customer service professionalism and great attitude made this visit awesome both in the Bar and in the Restaurant!
14 April 2014
Rated 5.0 out of 5.0 by pthomas953 good choice for visiting Leicester
We were seeing a show at the Curve theatre and looking at the Richard 3 exhibition and were pleased we could walk easily to both and to the station, so no need to spend money on cabs.
Our room was enormous as we were upgraded to executive, and putting the water in the fridge was a nice idea. We were given more milk on request in lightning time. The bed was huge and very comfortable.
Breakfast was good and plentiful although ending at 9.30 on a weekday was a bit of a surprise, however we managed to get there on time
I recommend this hotel without any reservation and we will definitely stay again
12 April 2014
Rated 4.0 out of 5.0 by JLW1 Comfortable experience
Rooms are a little dated, but overall an enjoyable stay
11 April 2014
Rated 5.0 out of 5.0 by Turtlebeach Excellent Staff
Would be nice if Priority Club Members are offered a complimentary daily newspaper of their choice, in line with other IHG Hotels.
10 April 2014