Rated 4.1 out of 5 by 288
Rated 4.0 out of 5.0 by Stephen987654 Not bad - but ready for refurb
The hotel is generally tired. Needs the rooms fully refurbished. Windows do not close properly. Stained carpets. Tired furniture. bathrooms good and beds comfy.
25 July 2014
Rated 3.0 out of 5.0 by canadianBrit average city centre hotel in need of a refurb.
Upon arrival the receptionist was very polite and welcoming offering complimentary water for being base member. Answered all questions professionally. The room was a let down (5th floor) in need of an update! Old furniture decor and curtains. Ate in the restaurant service was slow as no one was at the bar. After waiting 5 minutes a women than said someone will meet you around the corner in a abrupt manner. The waitress was very friendly engaging in conversation and polite. The bar maid when asked for ice was abrupt and a can't be bothered manner when we asked for ice and glasses which was recommended from reception as no ice machine on 5th floor. Overall the location is great for instant access to the city centre, the food is decently priced for the quality,and the leisure facilities are of good quality however the let Down was the service and dated and taty rooms.
24 July 2014
Rated 4.0 out of 5.0 by rick1801 A very warm welcome every time from reception!
A great location for the City, thus dispensing with the car. Reception staff are second to none.....!
Executive rooms modern, clean, good sized beds, with water provided and good ventilation as required. The only points here would be better fitting curtains to make the room dark in the mornings, and new towels.
Breakfast is adequate, BUT PLEASE, let's have coffee pots on the tables.....getting a cup of coffee or refill is a nightmare!
Bar/lounge is good, but the menu never changes. It needs to change, be more extensive, or have regular specials.
I spend most weeks at this hotel, and I am happy with the service, just improve on the above, and it will be near perfect.
24 July 2014