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Rated 4.4 out of 5 by 151 reviewers.
Rated 5.0 out of 5.0 by Excellent room and value for money We booked this for one night in half term as we have previously stayed here. The hotel couldn't be more perfectly situated as it's right in the middle of Liverpool, opposite the train station. The room was enormous and far surpassed our expectations! 14 November 2013
Rated 5.0 out of 5.0 Convenient location Conveniently located across from Liverpool Lime Street rail station, and a few minutes walk from the waterfront, the Holiday Inn is an excellent base. This was the second time I have stayed there and I will certainly be back. 09 November 2013
Rated 5.0 out of 5.0 by rooms I am so pleased we found a smoking hotel and so clean and friendly. 02 November 2013
Rated 3.0 out of 5.0 by Use this hotel only if you don't need to use their car parking facility... This is a standard Holiday Inn. The service at check in and check out was smooth. The room was good and clean. Breakfast was of good quality and ample. Service at the restaurant was very good. The shower was better than at many other Holiday Inns. Free wifi was available but was erratic because connection was frequently and repeatedly dropped. If you are staying here please use public transport. It is almost bang opposite Liverpool Lime Street rail station. And handy in that respect. I suggest you do not use this hotel if you are using your own car. They advertise that parking charge is £6 for 24 hours. That applies only if you leave the car parked for all the 24 hours. If you take it out in between, hourly rates apply. And they are not cheap. The problem is that the parking arrangement is at a private car park almost adjacent, not owned by the hotel but with whom Holiday Inn has some understanding. And the parking spaces have been made very cramped in order to maximise earnings for the owners. My new VW Passat had damage to rear-door while it was parked there. I can only blame the St John's Shopping Car Park owners for making the spaces so exceedingly tight. Will cost at least £150 to repair which is more than the cost of a double room at the Holiday Inn with breakfast included! Not a happy experience at the Liverpool City Centre Holiday Inn. I wish now that I had gone elsewhere... 28 October 2013
Rated 5.0 out of 5.0 by Great overnight stay The hotel was smart and comfortable. We had two bar meals (not having time to use the reasonably priced restaurant) which were very good. The room was large, quiet with comfortable beds. ALL the staff from the booking in staff, through the bar and restaurant staff and room cleaner were all very friendly and helpful. We will be going back there again. 26 October 2013
Rated 5.0 out of 5.0 by Superb location and good value As a more mature couple we appreciated exiting Lime Street station and crossing the road straight into the welcoming hotel. Booked the room in advance and received a good deal. The room was very clean and quiet (especially at night). We did have breakfast which was very reasonably priced and had a great view over the streets of Liverpool from the restaurant. We had been to Liverpool before but have never stayed overnight, this time we had four nights in the hotel and to be honest it left us wanting more. We have stayed in Holiday Inns before (here and abroad) and this one certainly sits pretty close to the top of the table for both location and room comfort, we would not hesitate in recommending it to our friends and family. Would certainly come back to this vibrant and cultured city. 25 October 2013
Rated 4.0 out of 5.0 by Good location, good facilities Situated literally across the road from Lime Street station and within walking distance of all local amenities and attractions. Good value and very pleasant staff, bar a slightly odd stain on the duvet cover an overall nice experience. I would stay again, 22 October 2013
Rated 5.0 out of 5.0 by Pleasant friendly staff comfortable room, clean facilities and good value for a city centre hotel 21 October 2013
Rated 5.0 out of 5.0 by Excellent Stay at Holiday Inn, Liverpool City Centre Excellent Reception, room (with tea & coffee) and breakfast. All staff very eager to help. Able to use PC and printer in the Business Centre to print boarding passes free of charge. Wifi available in room - although chargeable.Will definitely return. 18 October 2013
Rated 5.0 out of 5.0 by Excellent service in all aspects of our stay We had a lovely weekend, very relaxing, the rooms were lovely & the food was excellent. We cannot fault the service & friendliness of the staff who made our stay so enjoyable... Will definately be visiting you again 17 October 2013
Rated 5.0 out of 5.0 by meals Excellent breakfast value for money and nice clean rooms 17 October 2013
Rated 4.0 out of 5.0 by excellent service from very friendly staff staff and facilities contributed to our short break in Liverpool being among the best we have enjoyed anywhere-home or abroad. 14 October 2013
Rated 5.0 out of 5.0 by Friends 40th birthday Holiday inn in great location 5mins from center , People very friendly , had a great night out in pubs 80s bar was brill Would deffo go back 09 October 2013
Rated 1.0 out of 5.0 by Liverpool City (Lime Street) This was a REWARD night for me, using some of my points from staying 40 nights at IHG. So they gave us the worst room available because 'We weren't paying'. Floor felt like they had carpeted over cobbles and the mattress felt the same. They apparently gave me an upgrade, would not have liked to see the other room. Its times like that when there is an oppotunity to say thanks for being a Platinum member #Since 2001# and they blew it. The staff admitted they had problems with some of their rooms, well don't give them to you best customers is an idea. Just spent 8 weeks at the H.I Barnsley #M1#, couldn't have been better. Shame on H.I Liverpool City, will not be returning. platinum Member #: 862133697 08 October 2013
Rated 1.0 out of 5.0 by Good service Air conditioning kt my boyfriend up all night and now he's sick. Good staff service though 01 October 2013
Rated 4.0 out of 5.0 by Nice hotel - deceptively ugly outside Looking at the Liverpool Holiday Inn, you'd be tempted to just stay at the Railway station across the street. It's that ugly. But inside, the rooms are spacious, comfortable, clean, and have great views. It's a perfect location - literally across the street from the station, a block from the Walker Art Gallery, and surrounded by pedestrian shopping districts and restaurants. Breakfast is OK...not exciting, but adequate to start the day. If they're going to charge for WiFi in the rooms, they should provide a business center that's a bit more than a computer off to the side in someone's office. 30 September 2013
Rated 5.0 out of 5.0 by brilliant Holiday Inn Recommended to stay at Holiday Inn Liverpool by friends. All our expectations were fulfilled. From arrival to departure spanning four nights it was faultless. The locality to Lime street station and Liverpool City centre is perfect. We were made welcome on arrival by friendly staff. Will definitely return soon. 25 September 2013
Rated 5.0 out of 5.0 by Fantastic as usual I use holiday inns all the time, this one is my favourite, warm, comfortable and friendly. Always a pleasure. Staff are great 24 September 2013
Rated 4.0 out of 5.0 by A Great Hotel First of all the location is superb, I will definately stay here again. I made an error with my booking and the receptionist corrected it without hassle and quickly. My room was superb, although I could not get the heatingt to work initially, this was quickly corrected. The food in the restaurant was excellent, particularly the vegetarian options - I chose to eat there both nights. Its great to stay in a proper hotel that looks after you. The staff were superb. I regret not being able to remember the lady who checked me in but she is an asset to the hotel. Many thanks 24 September 2013
Rated 5.0 out of 5.0 by First Class service Would reccomend this as a most welcoming place to use as a base in Liverpool. 23 September 2013
Rated 4.0 out of 5.0 by Excellent staff and comfortable room I was very impressed with the efforts made by the receptionist (Natalie?) who went out of her way to find me a room earlier than the normal check in time. The staff in general were friendly and helpful. No problems with the room which was clean and comfortable. There seems to be a marked improvement in the hotel since my last stay some months ago. 20 September 2013
Rated 2.0 out of 5.0 by ok I feel in was and ok visit. I was coming to stay, because I was going to the Royal Liverpool Philharmonic Concert Hall. I miss that last train to Liverpool on the 4 Sept. 9:07pm. So didn't make it the first night there. But Birmingham Holiday Inn, was nice enough to call" Liverpool City Center for me and explain what happen. " Stood there this past summer. Have a great time. Was hoping I would have the same experience in Liverpool Holiday Inn. But things just kept getting so-so. First there was no fridge in the room. The tea pot was old, got a new one. Them there was extra shampoo and condition, where asked. They did help with finding the location on the Concert hall. And the Apple store. I had the best time in the morning having Breakfast and talking with Kathy. 18 September 2013
Rated 3.0 out of 5.0 by No AC nice hotel, but ac was broken. Fortunately, it was not too hot and we were able to open the window....very loud music playing till about 11 PM. Staff was very apologetic and gave us extra points for the inconvenience. 04 September 2013
Rated 5.0 out of 5.0 by Excellent! A most welcoming and enjoyable stay. The staff are so helpful and have a pleasant cheerful manner, the food is delicious and the rooms are of a very high standard both for comfort and astetically. Will definitely return again many times. 03 September 2013
Rated 5.0 out of 5.0 by friendly helpful staff Another first class weekend break at the Holiday Inn Lime Street Liverpool. Location ideal, close to shops and opposite railway station. Staff always friendly. Clean and comfortable accommodation, cant fault it. Looking forward to our pre christmas weekend break. 03 September 2013
Rated 5.0 out of 5.0 Ideal location for the railway station Lovely clean hotel over the road from the railway station. Friendly staff, nice clean room with all amenities. Asked for feather pillows and these were delivered to the room when we arrived. One disadvantage is you couldnt check in until 3.00 p.m. but we could stay until 12.00 noon, which was an advantage. Would recommend. 03 September 2013
Rated 5.0 out of 5.0 by exiled scousers living in Wales:) Staff were very welcoming and friendly-and mostly ''scousers''. (nice change from eastern Europeans) Room was very clean and comfortable.We would have liked to see a choice of eggs on the breakfast menu, but that won't put us off staying again . Can't praise the staff enough- they were so pleasant and helpful. 02 September 2013
Rated 4.0 out of 5.0 by A night at the Theatre. We enjoyed our stay at this Hotel. Being in the centre of a busy City it was more than we expected. Couldn't fault the rooms or the staff but coming from the car park to the lobby of the Hotel was a bit of an ordeal. Being elderly and partially disabled, my cousin and I found the lifts from the car park to the shopping centre below weren't working properly and directions from there to the Hotel Lobby non- existent. The Restaurant, although very pleasant with likewise staff, could have had a more varied Menu. The Bar area was very friendly and relaxed. Overall it was a very recommendable stay and if we visit the City of Liverpool again we would certainly stay here again. 02 September 2013
Rated 4.0 out of 5.0 by Staff The staff at the lime street Liverpool holiday inn are wonderful. They are so helpful and very friendly.the rooms are clean but are shabby. We have been staying there for the last 12 years or so and they have never been renovated. We stay there because of the friendly staff. 29 August 2013
Rated 5.0 out of 5.0 by we always go back to holiday inn city centre great as always. mr king, must be well pleased with his staff at lime st holiday inn as we go there quite a lot, and the staff are always the same nothing is to much trouble when you ask for anything,all being well booked again for november. 29 August 2013
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