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Rated 4.5 out of 5 by 313 reviewers.
Rated 5.0 out of 5.0 by Friendly staff As a lone female business traveller I enjoy the proximity to the stations to save walking too far with a suitcase. The hotel staff are always friendly and the food when I have dined in was very tasty. Since undergoing a recent refurbishment the rooms are brighter now. I always feel safe in this hotel. 29 June 2014
Rated 5.0 out of 5.0 by Excellent stay We stayed as a couple overnight for a leisure break. The location was excellent right next to the Theatre and with plenty of amenities close by. The car parking was right next to the hotel and VERY reasonably priced for 24hrs. The hotel room was large, we were given a choice of which floor and it was spotless, modern and very comfortable. Breakfast was lovely, a great choice and plenty of food available. All staff were friendly and attentive. We would definitely return again if we were to stay in Liverpool again. 26 June 2014
Rated 5.0 out of 5.0 by Lovely modern hotel This hotel is ideally located to see all the sites in Liverpool city center. I stayed as part of a large group and from Booking until checkout the hotel couldn't have been better. The service was really excellent, something I haven't seen for a long time in England!! Rooms were lovely and modern, the breakfast was really nice and good quality. Really can not praise the hotel enough, me and my friends all had a fab weekend and the hotel added to that, thank you!! 25 June 2014
Rated 5.0 out of 5.0 by Excellent central location Excellent hotel, central location opposite train station. Excellent car park next door just £6 make sure you get your ticket validated. Ask for quiet room they will accomodate. Fantastic sleep. Gorgeous room and highly recommend. 25 June 2014
Rated 4.0 out of 5.0 by Good weekend stopover Rooms comfy light and airy. Checkin was polite and cheery, checkout a a bit impersonal. Did not use the hotel F&B but they did have a good breakfast offer. Centrally enough located for access to the city. Although they don't have their own car park there is a multi storey right next door with a reduced rate for guests 25 June 2014
Rated 4.0 out of 5.0 by “An Ideal Place To Stay But...” Stayed here from 06th June for four nights, on a leisure break, arrived by train (Lime Street Station) the hotel could not be any closer, just across the road, how perfect is this?. Upon arrival we were greated by "Claire" who welcomed us to the hotel, however we were very disappointed to find that we couldnt check-in beacuse the rooms were unavailable, ok the check-in time was 15pm and we had arrived somewhat early (1230pm) however having stayed at other Holiday Inn / Crowne Plaza Hotels this has not been a problem, to give Claire credit she did try her very best to get us our rooms, no joy, Claire asked us to come back around 1430pm, which we did BUT this time only the one room was available, I then had to wait a further 90mins to get the other room, this is not acceptable in this day and age of travel. Once in the rooms, which were the "Newer" refrubed rooms (4th Floor, Room 406/408) they were spottlessly clean, fresh and very comfortable. We had various meals at the hotel and can honestly say there were no complaints, anyone ordering the Steak & Kidney Pie with Seasonal Veg you certainly will not be disappointed the same goes for the Chicken Steak & Penne Pasta. The breakfasts were fine, Summer & Amber looked after us very well, only slight issue was no omelettes were available together with no scrambled eggs. The location of the hotel is first class, Lime Street Station is across the road, the main bus station is not fair around the corner near to "St George's Hall", the Empire Theatre is just up the road and the shops are within walking distance, this includes the new "Liverpool One" shopping centre, a further 10mins down the road is "Albert Dock which is a must, also here is the Tate Modern + Beatles Museum. Room Tip: Request a higher floor room, great views of Liverpool, St Georges Hall, & The Liver Birds. 20 June 2014
Rated 5.0 out of 5.0 by Excellent Location Excellent location with helpful and friendly staffs. However the toiletries quality is poor. Please get better quality shower gel and shampoo. Please provide toothbrush and toothpaste too. I was unable to find one. Other than this the rest is excellent. Keep up the friendly attitude. 19 June 2014
Rated 5.0 out of 5.0 by Debwano This hotel is in an absolutely brilliant location for visiting Liverpool's central attractions. It is less than 2 minutes walk from Lime Street Station. I have stopped here before and would like to compliment the staff who work in the breakfast dining room. They are by far the most pleasant and helpful I have experienced in my stay at numerous chains of hotels. The breakfast is self service and is also very good considering it has been prepared earlier. I do have one issue with the hotel - We were a group of ladies travelling on a hen party aged between 30 and 69. The oldest lady in the party was feeling tired and wanted to sit down so at about 2315 I returned to the hotel with her going to the bar where we were going to wait for the others to return and have a drink to celebrate the end of the weekend. We were told that the bar was no longer open and we were refused to be served so we retired to our bedrooms. About 30 minutes later the rest of the group returned, went into the bar and they were served a drink. I really do not know why the bar staff refused to serve us, we were not drunk. I was really disappointed that we had not had our weekend's last drink all together relaxed and chilling in the hotel bar. 19 June 2014
Rated 3.0 out of 5.0 by average rooms - helpful staff ok, close to station. staff nice. TV channels very limited ironing board in room but no fridge 19 June 2014
Rated 4.0 out of 5.0 by Reception very people friendly I had forgotten my IHG card but was quickly found on the system. Request for directions quickly responded to by the front desk. Good food for breakfast - not left too long under the heating lights. 18 June 2014
Rated 5.0 out of 5.0 by excellent experience as usual this is one of the best hotels i have been in,we come here regularly,the staff are excellent on front desk,the dining room staff are superb at breakfast time,hotel 7th floor has just been done up and is immaculate.nice ambience about the hotel also superb value for money 18 June 2014
Rated 3.0 out of 5.0 by just meets your needs o.k. hotel , on top of shopping center not great ,staff good ,handy near train station, would not stay there again. 17 June 2014
Rated 4.0 out of 5.0 by Handy location Good quality hotel in a central location. Rob on check in was extremely helpful and couldn't do enough to assist. Only problem was the lack of control over the air conditioning resulting in a very warm night. 16 June 2014
Rated 5.0 out of 5.0 by Very freindly staff The stay was very enjoyable within walking distance of city centre shops, Albert docks, theatres 13 June 2014
Rated 3.0 out of 5.0 by squashed, too hot and checkout bad stayed for 2 nights at this hotel and wish I had gone somewhere else but location is great. tiny twin double room, air con works but is useless unless you stand directly under as the in fan is directly beside the out fan hend the cold air gets sucked back up straight away. room service never answered the phone so had to go to the reception to order. wifi non existent. very noisey at night. as the air con didnt help we had to open the window to cool down. very noisey. amazed look from the reception staff when i asked for the copy of the bill. bacon dry, chips cold, mint custard not minty just normal custard. 'free film' rental not free. shower head covered in limescale. bath had a nasty brown smear down the outside. shower gell watered down. over priced and a dissappointment. 12 June 2014
Rated 5.0 out of 5.0 by Shor prompt Stay Enjoyed a 2 night stay due to a business trip,, staff were very helpful and the room was in excellent condition. Breakfast service was prompt, staff were attentive and the quality of the food was 1st class. Only 1 minor grumble, there were no ironing facilities in the room on arrival, a quick call to reception sorted that out promptly, but the iron was not a steam iron, but a travel iron. Overall a very enjoyable stay and would definitely stay again.. 07 June 2014
Rated 4.0 out of 5.0 by Great position to enjoy Liverpool Spent one night but so convenient for the train station, just a short walk. Shopping is a breeze because you can shop, come back, rest, shop again etc. The breakfast was very enjoyable with a good variety and the quickest toasting machine I've ever used in Hotels. Nice modern comfortable room. Reception lady was very helpful and friendly. 06 June 2014
Rated 5.0 out of 5.0 by Excellent value hotel and excellent location It was really a very convenient location for any one coming by train and with a disability scooter and it lived up to our hopes especially as we had been recommended the hotel by 2 former residents of Liverpool who had famous forebears in the city. We enjoyed our stay and would certainly like to come again - probably to visit Chester which is easy from Lime Street. 03 June 2014
Rated 5.0 out of 5.0 by Excellent Location for Comfortable Stay Does it matter that the outside of the Hotel is not much to look at? No - because you spend your time either inside, or out and about. It is brilliant for arrival to the City by Train, as it is literally across the road from Lime Street. This is so well suited to walk to various attractions such as the Walker Gallery (5 mins), both Cathedrals (10 mins), Albert Docks Area for Maritime/Slavery Museums, Tate, Beatles Experience, Ferry (15 mins). We were staying using club points, so had to pay for breakfast - which was only £7.50 each eat as much as you like, plenty of choice, great value. Not a great deal of space in the Bar area, but we were out most of the time anyway. 03 June 2014
Rated 5.0 out of 5.0 by The staff make this a great holiday inn From the warm welcome from the reception staff to the attentive restaurant staff, this hotel is a must. My daughter and I stayed one night on a theatre break and chose this hotel as it was close to the Empire Theatre. The room was spacious, clean and comfortable with all the usual things you would expect to have, but it was the the staff that made this hotel a lovely experiance for me. They were really happy to help right down to the night porter who got me some warm milk at 2 in the morning when I had a touch of heartburn and couldn't sleep. Hats off to the Holiday inn. 02 June 2014
Rated 4.0 out of 5.0 Good Value Handy for station, good quality hotel at a good price. Much better than expected 01 June 2014
Rated 5.0 out of 5.0 by Hen Party Would highly recommend this hotel to all. We were a hen party Of 16 and everyone of us enjoyed our stay here. The location is perfect to get anywhere. Rooms are good size and spotless. We had afternoon tea and sparkling wine and it was so nice and excellent value. Staff were exceptional never stayed anywhere before where every staff member was as friendly as here. Big thanks to Ashleigh who organised our group reservation and to Rodrigo on te front desk or gettin us checked in and arranged out taxis each day. Also the doorman security who was a gentleman. Also considering there were other hens and stags staying here there was no noise disruption. 28 May 2014
Rated 5.0 out of 5.0 by excellent stay well worth a visit, friendly staff, clean and comfortable rooms, 27 May 2014
Rated 5.0 out of 5.0 by Good, all-round stay Great location for transport. Standard of hotel excellent but is what we expect from any Holiday Inn (but don't always get!). But staff were first class - they were friendly, helpful, attentive and nothing was too much trouble. They are a great team. We wouldn't want to stay anywhere else in Liverpool. 25 May 2014
Rated 4.0 out of 5.0 by Great staff, great room Staff on the font desk were the best - helpful, down to earth, funny people. Room was great - large with 2 comfortable beds (yes I tried them both!). Breakfast was ok - coffee was dire. Generally an excellent couple of nights. 25 May 2014
Rated 3.0 out of 5.0 by functional useful location, recently decorated but the room layout was completely impractical: could only watch the tv if sitting on the left side of the left bed; no power plugs where needed; 2 beds and only one chair; no middle bedside table and could not walk past the bed and open the wardrobe at the same time. 24 May 2014
Rated 5.0 out of 5.0 by family reunion Originally from Liverpool we meet up as a family every year in this hotel and find the function reasonably priced and of good quality. The staff go out of their way to cater for our needs. 24 May 2014
Rated 5.0 out of 5.0 by Atencion esmerada y excelente desayuno El Personal del hotel fue muy amable y de atención esmerada. Camas cómodas y almohadas perfectas. Excelente servicio de desayuno. 19 May 2014
Rated 5.0 out of 5.0 by friendliness on the part of all the staff I would have no hesitation in recommending this hotel to other people and hope that I f they stayed they would enjoy it as much as I did 16 May 2014
Rated 5.0 out of 5.0 by Liverpool Sound City Great service, friendly staff and good food and bar. 15 May 2014
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