Rated 4.4 out of 5 by 224
Rated 5.0 out of 5.0 by Lisey Our stay at Holiday Inn Liverpool 4th July 2014
We stayed at the Holiday Inn hotel while we saw Lion King the musical at the Empire Theater Liverpool. We were very impressed by the central location of our hotel , there were many shops and restaurants nearby.
The hotel entrance is very welcoming and we were pleased with our room. We loved staying on the 7th floor because we had an amazing view of the city of Liverpool and could even see the docks! The lifts were very good in the hotel and much better than taking the stairs. Our room was very clean, loved having a bath in the room. The staff were friendly especially Rodigo who went out of his way to be helpful.
13 July 2014
Rated 2.0 out of 5.0 by Moseley53 Very dissapointed with room allocation and helpfulness of some reception staff
Having booked 6 months in advance and explaining requirements and wish that our party of 9 ladies be allocated twin bedded rooms on the same floor, I was pleased to be told this was perfectly possible. One week before our stay I rang reception to check that our reservation was in order and once again was told we would be able to have twin rooms on the same floor and although check in was not usually till after 2 pm if we arrived earlier we may be able to have one of the rooms ready to get changed in and store our luggage. On the day of our stay we arrived at 11.30 and tried to book in and check rooms for later. No rooms were yet ready but reception kindly arrranged to store our luggage so we could begin to venture out without luggage and enjoy our booking at a cocktail bar. I was very disapointed to be told it may not now be possible to all be on the same floor but if we returned after 3pm it would be sorted. My main concern was that my daughter the bride and her three close friends would be on the same floor and have twin bedded rooms. So when we returned later in the afternoon to check in I hoped this would have been sorted. But no we were met by very abrupt unhelpful reception staff who booked in my party on three different floors and only two of the rooms were twin rooms. This was most embarassing for me and i felt very bad that i had let my party down . Your reception staff were most unhelpful when we asked them to try and rectify the upset caused they offered no apology just saying thats how the system was at Lime st. We were left in the lobby to sort the arrangements as best we could for ourselves swaping rooms between us so that my daughter and her friends could be in rooms close to each other. Leaving us older ladies on another two different floors and two of the ladies having to share a double bed. This poor communication and disregard from some reception staff spoiled our stay. Thus said the rooms and beds were comfy and clean and the breakfast that I had treated all my guests to was very good with good service. But i left feeling very disapointed and embarassed that my efforts to book a special stay was almost completely ruined.
12 July 2014
Rated 2.0 out of 5.0 by normally happy Poor Breakfast staff
As a member of IHG I have grown used to your high standards, the hotel receponist on arrival was a fantastic representative, so was you evening bar staff, my room was faultless, however, my experience at breakfast was the worst ever, on arrival to breakfast were usualy in a IHG hotel a member of staff has a wide smile and a friendly welcome, the 2 staff in a near empty room were deeply engrossed in conversation, after myself and colleague caught there attention they walked over to the desk and said nothing, we prompted them by giving our room numbers with still no words leaving there mouth! when we went for hot food there was no bacon, eggs or tomatoes, when I politely asked for some I simply got "0kay" eventually when they were replenished nobody came back to our table to inform us and after the 15 minute wait the greeting I got was "well you got some then".
To compound this on checkout I was asked the usual question, "did you enjoy your stay" to which I advised the member of staff of my breakfast experience who simply offered me a piece of paper and asked if I wanted to write a complaint
So all in all this experience most certainly put me off returning to Liverpool Holiday Inn.
12 July 2014