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Rated 3.9 out of 5 by 135 reviewers.
Rated 2.0 out of 5.0 by The stress of sending your child back to school I normally like to stay at the same hotel when bringing my daughter back to school after the summer. Last year I stayed here and the experience was pretty good. I made my reservations this year a few months in advance and initially requested a king bed and 1 overnight stay. A few weeks later I called the hotel to ask if I could add a day to my stay and the gentleman that answered the phone was very accommodating and added the day and I asked again about my room status and he informed me that my arrangements would remain the same. To my surprise when I arrived I was given 2 double beds(full size beds) and was told that the hotel was sold out and they had no other rooms. I was irritated after all the planning I made I still did not have the accommodations I requested so I asked him to keep me posted of any changes. Later on the first evening there I went back to the front desk for cleaning supplies for the bathroom(the tub wasnt clean and areas around the tub werent clean). The young lady in training called housekeeping to my room to resolve the matter. The next day I went to the front desk to ask for a trash bag and was told to ask someone in the dining room so I asked your Front Desk Supervisor-Lauren who instructed me to ask the dining staff why would I ask someone in the dining room versus someone in housekeeping. She stated(very rudely) that "we dont have them behind the desk and I would need to go to housekeeping". I was shocked and stunned by the response and walked away. Upon my departure that Saturday i stood at the front desk and waited for the same desk supervisor to finish with a guest. After she finished she answered a call and continued the call versus acknowledging the fact that I was standing there. Another young lady came out to assist(front desk Manager) and checked me out then asked how was the stay and how they could have made it better. I informed her that I would send a note since one of the complaints I had came from a staff person standing right next to her. I really hope that others do not have this same experience I had during my 2 day stay while returning my daughter back to school. 26 August 2014
Rated 4.0 out of 5.0 by Our hotel in Syracuse We use this hotel for Park and Fly a lot. The breakfast is great - although not included in the room rate - and as Priority Club members we receive a discount. Not the easiest to find from I-81 but worth the short trip off the interstate. . 26 August 2014
Rated 5.0 out of 5.0 by Great service, nice decor Front desk staff was friendly and eager to assist. We were upgraded without asking when the room we had requested wasn't available. Nice room! 26 August 2014
Rated 5.0 out of 5.0 by Honesty and generosity of staff This is the best hotel I have ever stayed at and I have stayed at many! Unbelievable overall experience that was not expected. 26 August 2014
Rated 4.0 out of 5.0 by Good Hotel This hotel is good. Nice Fitness room and Reataurant 25 August 2014
Rated 5.0 out of 5.0 by very nice hotel would recommend We went to the Syracuse fair and stayedthe night at Holiday Inn in Syracuse/Liverpool. Was very satisfied clean comfortable rooms nice restaurant and lounge. Didn't get to go in the pool but looked very nice. Would definately come back and stay there again. 24 August 2014
Rated 4.0 out of 5.0 by Unexpected Stay for Business When I had to quickly go to the Syracuse area for work, I accepted a room here. It is not where we are generally booked for work, but, the stay was quite pleasant. The pool is far superior to most hotel pools as is the onsite restaurant. Regretably I cannot recall the waitress' name but she get 5 stars. A maintenance problem arose. Tom and Joseph were on it immediately. I will stay again. 24 August 2014
Rated 5.0 out of 5.0 by Outstanding This was my first stay. The hotel was lovely. My room large and extremely comfortable. I travel over 120 nights a year and this ranks as one of the nicest places I've stayed. The restaurant has an outstanding menu. The Greek omlete was huge and delious. Service was top notch 23 August 2014
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