Rated 4.2 out of 5 by 246
Rated 5.0 out of 5.0 by Miss traveller My experience
Fantastic friendly staff and clean hotel, good distance from the train station. Great breakfast variety
21 January 2015
Rated 4.0 out of 5.0 by malDH great staff and excellent breakfast
Great stay, staff excellent second time to stay here. Rooms comfortable but a little tired and rooms clean and tidy.
12 January 2015
Rated 4.0 out of 5.0 by Elaine and Rog Constructive Criticism
We stayed here on 3 occasions during December and several occasions throughout the year. The situation of the hotel is the main reason for us to stay there. Having read some reviews we would say that we have never experienced excellent customer service at breakfast and even at the discounted voucher price we do not think that the breakfast is value for money. Quantity yes but quality no. We have only ever experienced hot food on one occasion this year and that was when we came down later than usual and then the service was poor because the staff were only concerned with getting the room ready for lunch. On most occasions the hot food is barely warm. We have had to ask staff for things that have not been replenished on more than one occasion, i.e bread for toast, pastries, etc.
We have raised the issues and sent in an email but have received no response.
Regarding reception most of the staff are not forthcoming with information or offers, the only person who is consistently helpful is Jessica and she clearly demonstrates a pleasure for her work and helpfulness towards customers.
We were also disappointed the night of 6th December when we only found out the restaurant was closed when we went down for dinner. We were not informed at check-in and surely as members could have been informed by text or email before hand to enable us to make alternative arrangements. Instead we then had to go out and find somewhere to eat which was fairly difficult as lots of restaurants were holding christmas parties.
As previously stated its the location of the hotel that suits us and we are usually happy with the rooms. However its the extra touches that need to be addressed especially in the restaurant and for paying guests parking should be free.
11 January 2015
Rated 5.0 out of 5.0 by PHONE BOY most helpful duty manager
after an unfortunate fall ,which caused a broken hip. The duty manager was excalent ,helping us in any way that she could.This ofcourse was not what we pland.But other then that ,our stay was every thing we expected fronm a THREE STAR HOTEL.
08 January 2015
Rated 5.0 out of 5.0 by thedaughter Excellent
Booked this hotel for my mum and stepdads wedding night, left a message 'if you can make it special that would be great as a wedding night' when my mum arrived she walked through petals on the floor and found swans on the bed made out of towels, thank you so much she loved it, andthen went on to tell me the breakfast is delicious!
08 January 2015
Rated 5.0 out of 5.0 by Hank1561 Nice comfortable hotel
Four of us stayed in two rooms on a Saturday night just after New Year holiday, after a large family gathering. Staff very pleasant and helpful, rooms comfortable and well priiced. Nearly had to pay full price for breakfast, which is very expensive ! But luckily the lady in the restaurant pointed out we should have vouchers for reduced price (as IHG rewards club member) so we got a reduced rate, much better. Food good, beds comfortable, furnishings good. All in all a very good hotel, recommended.
07 January 2015
Rated 4.0 out of 5.0 by welsh phill excellent hotel
but also attended new years eve event which was poor value for the price of the night,buffay meal over crowding plus poor selction of food and meats dry and over cooked bar meals nice but high in price, hotel staff very good and helpfull disco room very poor and did not stay to see in new year as poor event.
05 January 2015
Rated 4.0 out of 5.0 by Home James Comfort and quality as expected for this price
Only required a comfortable bed and somewhere to park my car - this venue fitted the bill exactly. Staff were excellent and wholly professional.
05 January 2015