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Rated 4.1 out of 5 by 192 reviewers.
Rated 5.0 out of 5.0 by Sluggish Sunday breakfast service Been twice to this hotel and overall its a good/excellent experience. However,on a recent visit the Sunday breakfast buffet service didn't measure up to the usual standard. At one point several serving dishes were empty/missing and some guests including myself, had to wait several minutes for their items. There may have been a kitchen calamity or whatever but an explanation or an apology for the delay would have been appreciated. In all other respects the breakfast service and the food was faultless. Will probably be back in June. 05 April 2014
Rated 5.0 out of 5.0 by Very Friendly Staff I have stayed at the Holiday Inn Bexley often. The staff are very friendly and helpful. The grounds are well kept, breakfast is very good, and coffee and tea are brought to your table. The porridge is wonderful. We use public transport and find the hotel location very accessible. The rooms and bathrooms are very clean However the hotel really needs a bit of a make over. It looks tired, the settees in the lounge are no longer comfortable. We had two chairs in our room, the one at the desk was really dirty, and the other a brown one was just too uncomfortable , the padding had gone and when you sat down your back hit the frame 03 April 2014
Rated 1.0 out of 5.0 by This is the worst Holiday Inn hotel This is the worst hotel Inn hotel I have ever visited, the staff are very rude and corky, the manager was full of himself. The service is below industry standard. I will surely not visit this hotel again and will not recommend it for any of my loved one. 30 March 2014
Rated 4.0 out of 5.0 by Staff were excellent We came to stay while my daughter was at an Irish dancing competition. We came back from the competition very late on the Saturday evening. After my friend had a word with the manager we were shown to a table and servied dinner. THe food was excellent and the service was very good - especially considering it was 10.30pm. IN the morning we really enjoyed the breakfast the and staff were extremely friendly and helpful and the choice at breakfast was really good. 27 March 2014
Rated 5.0 out of 5.0 by Does what it says on the tin. Typical Holiday Inn which is why I booked. Everything fine. Staff professional. Free beer (Gold Card reward) especially welcome after a long drive. 24 March 2014
Rated 3.0 out of 5.0 by Do not eat in this hotel I have stayed in the hotel on a number of occasions and the quality of the food and the service in the restaurant has steadily gone down hill. On my last stay the service for the vening meal was slow, even though it was not busy. I has steak and chips. The steak was only warm and the chips were under cooked. I have complained about the food on my last three stays and nothing seems to get better. When I went down for breakfast there were no eggs, fried or scrambled, on the buffett counter. I stood there for a full five minutes and not one member of staff asked me what I wanted. I finally had to find someone to ask about the eggs and then waited another five minutes for the eggs to brought to the counter. My recommendation is: the rooms are what you would expect from a Holiday Inn, but if you stay here go to one of the local restaurants to eat. My low ratings all relate to the restaurant. 17 March 2014
Rated 4.0 out of 5.0 by Friendly & comfortable We use this hotel several times a year and have always been made welcome and feel home from home with our stays. The rooms are fresh and comfortable. The staff are always very friendly and helpful. On this occasion Roza was very understanding and concerned, we did have a small issue which she gave us a clear understanding to, however, she did say this would be bought to the management's attention and that she would ring me to let me know their comments. I have not had any calls or an email to this and would appreciate if l could have some feedback on the management's comments. And we will be back in April, so look forward to seeing all then. 12 March 2014
Rated 5.0 out of 5.0 by Very Pleased I am very happy with my stay at the Bexley Holiday Inn. I checked in very easily, the receptionist was very well presented and very polite and helpful. With regards to my room, it was clean, airy and better then I had expected for the price I had paid. I opted out of the breakfast when initially booking. I had a peaceful sleep and had no difficulty checking out the next day. Overall excellent and would recommend. Car park spaces weren't an issue either. 11 March 2014
Rated 4.0 out of 5.0 by Great location and comfortable bed The Hotel is great regarding location to London the room was excellent and very quiet. The Reception staff were helpful. The only problem was we chose to have breakfast. The Dining Room was not busy. The coffee served to us was luke warm. The hot buffet - there was 1 plate left, 1 egg, no bacon and what was left was not hot. The staff had to be advised of this. Staff should be checking on the buffet all the time and not sure where the luke warm coffee came from. 10 March 2014
Rated 5.0 out of 5.0 by Great Stay Had an excellent stay, was extremely impressed by the friendly and efficient staff. I would like to mention the following; Christine(chrissie) front desk Jess front desk Louise food and beverage Susan food and beverage and last but not least; Cameron Night Manager. He dealt with any requests that I made in an excellent , friendly and professional manner. He even helped me move a wardrobe!! Sevice above and beyond. Top man. 06 March 2014
Rated 4.0 out of 5.0 by bexley holiday inn experience Overall the staff were really helpful and the rooms were clean and tidy the only thing I have a problem with is car parking charges this should be complimentary this took the edge of our stay. 26 February 2014
Rated 2.0 out of 5.0 by Disorganised !!! My father booked 3 double rooms with meal package so we could attend his brothers funeral. We were not made aware at check in that we had £18 maximum spend and therefore had to pay more. I was very disappointed that as a guest I had to pay £7.95 for WIFI ??? This was a very emotional Day, made even more stressful due to the lack of information given beforehand. 22 February 2014
Rated 5.0 out of 5.0 by Great staff and lovely food. Super greeting on arrival. Lovely room. Quiet and easy to sleep in this hotel. Great food with friendly restaurant staff. I like staying in this hotel when I'm in this area. 20 February 2014
Rated 2.0 out of 5.0 by comfortable rooms, whilst the hotel is located centrally for my requirements i always find the service and choice at breakfast to be very poor when compared with other Hol Inn i have stayed in, 06 February 2014
Rated 4.0 out of 5.0 by Great stay! We booked an executive room for 2 nights as our daughter was getting married. We stayed in it the first night, my daughter came to the hotel the following morning to get dressed for her wedding, then she and her new husband stayed in the room for the 2nd night. Whilst we stayed at their home to babysit! We explained all this to the young lady when we checked in and she very kindly arranged for a bottle of champagne to be in the room when the newlyweds arrived after the reception. What a lovely gesture. We actually stayed at the hotel at Christmas too as we were visiting family for a couple of days. However, this latest stay was far better. Different room and more attentive staff in the dining room. We will Definitely use this hotel every time the need arises. Thank you. 04 February 2014
Rated 5.0 out of 5.0 by Fantastic place to stay Great welcome on arrival. Delicious restaurant evening meal served by a lovely person called Emilie. Super omelette for my breakfast, thanks Chef. Attended a conference managed by the very efficient Lilly in the Academy. An all round great experience for me staying here. The staff culture is amongst the best that I've come across. Thanks. 21 January 2014
Rated 3.0 out of 5.0 by Nice but plenty of room to be better Stay here loads and also check out at 7:30 on a Sunday morning too, but this particular stay, the breakfast I ordered on the door tag that is for room service suddenly I'm told there's no hot breakfast till 7:30 which has not happened before...either it's available or it's not and if not take it off the bloody door tag as an extra option for £2, or tell the cook on Sunday to be in for 6 and not 7!!!!!!! 15 January 2014
Rated 4.0 out of 5.0 by room lovely and warm and clean The staff where great, very helpful and looked after us very well. The room was nice and clean, we had room service they where very quick and the meal was nice and hot. The breakfast was good, clean dining area and very helpful staff, would visit again. 13 January 2014
Rated 4.0 out of 5.0 by Good service A friendly, smart and efficient reception staff both on check in and check out. Room was small but good value and clean. Breakfast staff very attentive and helpful -excellent breakfast. A little surprised at additional parking charge although at £3 not excessive. 09 January 2014
Rated 4.0 out of 5.0 by Business stay made confortable Staying away on business is always a requirement to the job and often this goes hand in hand with another chain of hotels to accommodate that need. The Holiday Inn at Bexley is another chain and is on the surface that same corporate brand. However the staff at the Bexley Holiday Inn are a fantastic mix of people who go that one step further each stay to ensure that you have the best stay that you can. They are flexible, polite and nothing is ever too much trouble. On the whole the Holiday Inn at Bexley is a "Holiday Inn" like so many others but this one has some hidden gems within that staff team. 07 January 2014
Rated 5.0 out of 5.0 by Great service We have been before and been disappointed but this year the food, service and entertainment were excellent 05 January 2014
Rated 4.0 out of 5.0 by Nice stay The bed wasn't the most comfortable as it was very wobbly and felt like I was going to fall out. Asked for iron and board was brung up within minutes of asking. Someone always around. Nice breakfast, a little cold but most loveliest breakfast ever had! 04 January 2014
Rated 5.0 out of 5.0 by friendly staff comfortable room we spent new year at this hotel with a group of friends. Great menu ,friendly staff good disco. Comfortable room good breakfast.. 04 January 2014
Rated 5.0 out of 5.0 by Value We are a family of four and were given a large room containing a double bed and two singles. We also enjoyed an excellent breakfast. It was fantastic value for money. 02 January 2014
Rated 4.0 out of 5.0 by family room The family room was a little small for the 4 of us. There wasn't any shampoo or soap etc in the room so we had to ask for some. It was clean and comfortable and the staff were pleasant and helpful. 02 January 2014
Rated 3.0 out of 5.0 by Xmas visiting family We chose to stay here as we were visiting family for Xmas Day and Boxing Day and location was very convenient. Overall OK but bed very hard and duvet did not cover us both!!! Breakfast good, they had run out of bacon, brown bread and croissants at 9.15 and we had to wait for about 10 minutes for these to be replenished. We were poured one cup of coffee, then had to ask for a second cup, then waited 5 minutes for that to arrive! All in all though, it was good value and would stay again, if beds and bedding were upgraded. 30 December 2013
Rated 4.0 out of 5.0 by That little bit extra We stayed at the Hotel in Bexley on Xmas night for just one night. We had phoned the week before to ask if it would be possible to check in earlier than the time stated as we were driving up from Dorset that morning then were expected at a different location for christmas lunch and family gathering. We were advised that this would be probably be ok and a note was put on our booking. When we did arrive we found the staff very friendly and were well aware that we were checking in early. We were dealt with in a very professional manner and within a few minutes of arriving we were dropping our bags into the room etc. we found the room clean and tidy and our children were over the moon with the extra touch of a selection box on their pillows. On our return in the evening we enjoyed a quiet and very comfortable nights sleep and were well rested when we got up after a long eventful day. Overall our experience at the hotel was very good but the only thing which we felt let it down was the cost of the car parking for one night at £15. A bit steep for such a short stay. 29 December 2013
Rated 5.0 out of 5.0 by A very Happy Christmas My children & I stayed at The Black Prince on Christmas eve and we had a fantastic time. The staff were all so friendly, they and the hotel looked tastefully festive and the atmosphere was excellent. My children loved the little touches like the small gift they found in the bedrooms, the notice on the bar offering Santa snacks and the hot drink and mince pies that greeted us on reception Thank you to Stephen and his very capable team, you all deserve a huge thank you for your efforts 29 December 2013
Rated 1.0 out of 5.0 by Appauling night! Upon check in I was given a smoking room which made me feel sick with the stale stench, as I unpacked to settle in, a noise outside the window became apparent. I tried to open 1 window and it was sealed shut, the other was jammed slightly open and couldn't be opened or closed. There was a distinct December breeze flowing in. The noise can only be described as a cat playing in a cat flap whenever the wind blew. Every 2-3 minutes the noise repeated. Upon notifying reception they sent me housekeeping, who also couldn't open the window or identify the noise. After contacting reception again I was told there were no other rooms, no maintenance and the duty manager would be informed. 20 minutes later I called down ( I was due out in 40 mins and hadn't been able to shower waiting for management) I was told they would be along but were busy at the time. They never came. I was late, stinking of stale smoke and going crazy at the noise. When I returned at 12:30 am the noise was still there... Loud in the wind. Finally after failing to get reception again I checked out at 2am furious not having been able to sleep. Never have I experience such infuriating disregard for guests. A complete waste of time and money. 18 December 2013
Rated 5.0 out of 5.0 by Great base for a trip into central London Have stayed here quite a few times now and never had any problems. Reception staff are always bright and cheerful and rooms are clean, warm and have a comfortable king size bed. Never had breakfast there so no idea what the food is like. We stay here as its very convenient to get into The West End, the train from Bexley Village is non stop straight into Charing X Leicester Square, Soho, Theatres etc, takes around 30 mins and costs about £9 return. 17 December 2013
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