Rated 4.4 out of 5 by 301
Rated 4.0 out of 5.0 by CarolB99 Lovely hotel and views
This is our second visit to HI Brentford Lock, and again enjoyed our stay. We love the views over the lock and trees in the local park, as well as views of the City from the top floor.
Room and bed very clean and comfortable, and our only problem was that the air conditioning was not working/not effective so the room was too warm, however we could open the patio door to let in some air, and this felt reasonably safe.
Enjoyed a coffee in the foyer cafe/bar, and breakfast next day was great too with plenty of choice.
Buses stop regularly just at the back of the hotel, so it was easy to get to the tube stops at both Barton Manor and Ealing, and also the connection for a bus to Kew Gardens.
May 24, 2015
Rated 4.0 out of 5.0 by Haywood23 Clean, updated. Happy
Enjoyable stay, staff extremely helpful. Would recommend hotel however the town is not as great.
May 20, 2015
Rated 5.0 out of 5.0 by PT69 Der Aufenthalt hat uns wie immer sehr gut gefallen.
Bisher haben uns alle Aufenthalte in den Holiday Inn Hotels in bezug auf Komfort/Angebot/Preis-Leistung sehr gut gefallen. Insbesondere als Familie hat man aufgrund der vollwertigen Doppelbetten, die Möglichkeit, in einem Familienzimmer auch noch mit Kinder } 10Jahre zurecht zu kommen.
May 19, 2015
Rated 2.0 out of 5.0 by davmal Potentially very good but....
All of the ingredients for a good hotel, but badly let down by a room which was stiflingly hot and the air con did not work.
Also, when ordering a cab to travel 2.5 miles the company the hotel use are staggeringly expensive.
May 14, 2015
Rated 5.0 out of 5.0 by TomG33 Great bed and room
Hotel was in a nice area with a fantastic view
Bed was very comfortable
Food was fantastic and brought to the room very quickly
May 14, 2015
Rated 2.0 out of 5.0 by Emmy52 Poor value for money
Food was poor-raw & cold. Had to prompt staff for service
Room not cleaned properly-found a sock & tablets on floor from previous occupant
Bed too soft/uncomfortable
Staff- communication was difficult
Overall very poor quality for money paid compared to other Holiday Inn's stayed at; some on a regular basis.
May 13, 2015
Rated 4.0 out of 5.0 by cnh237e Nice hotel, convenient location
Room was clean and tidy and physically comfortable. The only downside was the room was very warm. The air handling unit failed to reduce the air temp and window would not open sufficiently to effectively ventilate the room.
The hotel has a spacious car park which is open to non-residents for reasonable rates (I use it for that).
I didn't eat in the restaurant but had pre-packed sandwiches bought over the bar. They were adequate but pricey (but it's a hotel in London).
The location is excellent by canals and locks and is a short walk to Brentford High St.
From what I saw the whole hotel is very well decorated and is in very nice condition.
The few staff I talked to were very effective and pleasant to deal with.
May 13, 2015
Rated 4.0 out of 5.0 by John 111 2 night stay
good hotel, location excellent for my purpose, good food. like the upset of the lobby and in-house Starbucks.
May 10, 2015