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Welcome to Holiday Inn London - Brentford Lock

Location: Airport

  • Location: Airport
  • Closest City: LONDON
  • Distance From Hotel: 11.2KM
  • Local time zone: GMT+01:00

Check In: 2:00 PM Check Out: 11:00 AM

  • Check In: 2:00 PM
  • Check Out: 11:00 AM
  • Minimum check-in age: 18
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Master Card
  • Visa



  • Number of Rooms:4
  • Parking
  • Service Animals Allowed



  1. Afrikaans
  2. Arabic
  3. German
  4. English
  5. French
  6. Hindi
  7. Croatian
  8. Hungarian
  9. Punjabi
  10. Polish
  11. Portuguese
  12. Romanian
  13. Turkish
  14. Chinese

Pet Policy

Pet Policy

No pets allowed except for guide dogs in hotel guest rooms. Small pets allowed in hotel lobby at management discretion.



  • Car Parking Available
  • Car parking available on site. (1) Short Stay Parking = £1 per hour (2) Up to 8 hours = £8 (3) Overnight (until check out @ 11am ) = £12.
  • Daily Parking Fee ( 12.00  GBP)


Standard Internet Service

Standard Internet service is free for all IHG® Rewards Club members
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas
Wired Internet available in Standard Rooms,Executive Rooms,Suites



  • Total number of rooms:134
  • Total number of rooms with only one bed:63
  • Total number of rooms with only double beds:49
  • Total number of non-smoking rooms:134
  • Total number of accessible rooms:4
  • Executive rooms
  • Interior corridor
  • Total number of floors:6
Enjoy a warm welcome and excellent transport links at the Holiday Inn London-Brentford Lock. Overlooking the scenic waterways of the Grand Union Canal, the Holiday Inn London-Brentford Lock is the perfect spot whether you’re working or travelling for fun. Stunning Kew Gardens and Richmond are close by. The historic Syon House set in Syon Park is a short walk away. You’re just a 20 minutes’ drive from London Heathrow or you can jump on the tube and be in Central London in only 40 minutes. Holiday Inn
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Enjoy a warm welcome and excellent transport links at the Holiday Inn London-Brentford Lock. Overlooking the scenic waterways of the Grand Union Canal, the Holiday Inn London-Brentford Lock is the perfect spot whether you’re working or travelling for fun. Stunning Kew Gardens and Richmond are close by. The historic Syon House set in Syon Park is a short walk away. You’re just a 20 minutes’ drive from London Heathrow or you can jump on the tube and be in Central London in only 40 minutes. Holiday Inn value and comfort come as standard, of course, plus you get the chance to discover our revolutionary Open Lobby concept. It’s a brand new take on the hotel lobby - a place where you can eat, drink, meet and work; really wind down and have fun. Fancy a lunch or dinner and a bottle of wine with business partners or friends? You’ll love our new all day dining menu. Need to grab a quick Starbucks latte and breakfast to go or a midnight snack after a long day? How about a brainstorming session with colleagues, some downtime with a movie or even table football? It’s all up for grabs in the Holiday Inn Open Lobby concept plus there’s free Wi-Fi throughout the space. The Holiday Inn Brentford Lock is close to Chiswick Business Park and many companies on Great West Road including Allianz, Worley Parsons and the EMC Tower. We have purpose built meeting rooms with space for up to 600 delegates and an on site MiniGym so you can keep up with your fitness programme.
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The hotel is in a stunning location overlooking the waterways of the Grand Union Canal and is approximately 3 miles to the famous rugby grounds of Twickenham.

Guest Reviews

Rated 3.5 out of 5 by 162 reviewers.
Rated 5.0 out of 5.0 by Surprise birthday party event Excellent service from the staff, special thanks to Dawn and Michael for all of their help with the event. Hotel is great value for money whilst still being of a high quality. 10 July 2013
Rated 1.0 out of 5.0 by They didnt even do the right thing the second time we visited Put very simply this hotel does not listen to it;s guest's issues. I defer from calling them complaints because what ever you say to them falls on deaf ears. Checked in, given wrong room again, Didn't even bother to make a noise as it got us absolutely nowhere last time except into a worse situation than we were in already. Such a shame as its going to be a place we have to use on a fairly regular basis... 29 June 2013
Rated 3.0 out of 5.0 by Average Stay The room was comfortable and the TV and channels good, the bed OK, what was disappointing was the breakfast, two days of cold bacon, eggs, beans etc and the bread for the toast was definitely days old and dry. The last straw was that the WiFi was chargeable at £5 for 60 mins, everywhere else (other hotels) are free to staying guests, i understand that they have to control it, but really!!!! Cost wise the room and food was expensive for what one gets, as i said earlier - average. 20 June 2013
Rated 5.0 out of 5.0 by Young family visiting Chessington World of Adventure An excellent hotel, ideally situated for visiting Chessington World of Adventure & Thorpe Park. We are a family with a 10 year old & 6 year old who both loved the indoor pool. The room was clean & well appointed on the ground floor. The staff were courteous & breakfast was the highlight of our 10 year olds stay, the food was plentiful, varied & fresh. We thoroughly enjoyed our stay & would definitely recommend this hotel. 17 June 2013
Rated 1.0 out of 5.0 by Bad night in London after checking our room found your son bed Broken report this to front deck ,who sent a barman to carry out repair whic all he did was put the broken bands from the bed back under without trying any repair, (SAYING THAT IT WOULD BE OK) iwas not happy and ask to be moved,which was done , The room we were moved tows a double room with camp bed for our son who had to send the night with his feet hang out of bed due to the size of the bed. Then at 2:00am we were woken by the room next door shouting and arguing this lasted until around 3:30amwe reported this at the time to be told that it would be sorted which it was not. The following morning we report all our problems to the receptions to be told that they were unable to sort out the couple next door,but would have WORDS with them when they checked out, We have stop in holiday Inns all over Europe But with out any problem or they were sort out without any problem s I would not stop that this hotel next time in area which we do a lot. 16 June 2013
Rated 5.0 out of 5.0 by Great staff and good value Our overall experience was very good. the staff were welcoming and service in the bar and restaurant was also very good. The only complaint were the beds in our twin room, we found them quite hard and uncomfortable. Otherwise a great Hotel. 10 June 2013
Rated 4.0 out of 5.0 Good Hotel - Great Staff My two day stay was very good, the room was clean, comfortable and quiet, two members of staff stood out as being efficient, polite and attentive, I'd give Agata and Barbara a pay rise!! 06 June 2013
Rated 4.0 out of 5.0 by Great stay Our room was clean and the staff were helpful and friendlyand the leisure facilities were really good. The only negative comment we have is that the service in the restaurant could have been better in regards to clearing plates and not leaving such a long gap between finishing main course and asking if we wanted dessert. 03 June 2013
Rated 1.0 out of 5.0 by Worst HI I have stayed in The car park could not be further from Reception and finding reception wasn't easy. The receptionist had a very off-hand manner and clearly considered guests to be an inconvenience. The room was tatty - wallpaper hanging off the wall, a sofa that faced the desk, which when moved to face the TV showed that it had not been cleaned under this century, and that is not an exaggeration. The room was generally dirty. From the bar menu I ordered the chef's omelette with two fillings, cheese and mushroom, and a salad but the barman kept saying I could only have two fillings. He seemed to think the salad was a filling for the omelette. In the end I had to read the menu to him. The hotel signage is poor, particularly when the receptionist's directions were 'round the corner and down the corridor', because there were three corridors. In the end I cancelled the second night's stay and went elsewhere. I have 1 million loyalty points with IHG but I will not staying in this hotel again! 29 May 2013
Rated 1.0 out of 5.0 by I have to say I can not recommend this hotel based on this stay I am a Platinum Elite member, ie I stay in your hotels for about 1/6 of a year for the last two years. I book the hotel, ask for a room with a sofa bed as I have a bad back at present and we can not sleep in same bed as I toss and turn a lot. Arrive at hotel, met by a very young guy who is reasonably efficient but is unable to add a bonus set of points we have a physical voucher for. Note, he doesn't ask his supervisor for assistance just says " do it at check out" The room he gives us is a premium room BUT has no second bed or sofa bed.. I return to reception and ask for another room.. a few moments later i get the new keys etc and go to the room: Ha, Non premium room and no extra sheets or bedding one towel and no shower gels, shampoo etc. I call house keeping and get someone that speaks little English.. we had to go out to a function so left after getting changed and showered. ( Still waiting for the bedding BUT we did get one extra towel left outside the room door on the floor, no shower gel or shampoo) When we returned at 0200 it was all too hard to ask again...so we simply may as well stayed where we were originally; Breakfast: We thought it was included in room rate and when we got there the buffet was only half laid out at 0930. So coffee, toast and a yoghurt was the order of the day. As we were leaving we heard the young lady who has asked us our room number say to an incoming guest " Let me know if you want a hot breakfast and Ill get cook to make it" That offer was never made to us.. So then at check out there is 30 quid on the bill for breakfast ( pretty top end of for two coffee, 4 bits of toast and 2 yoghurts) and, she could still NOT put the bonus points on for us from our voucher or modify the bill in regard to the breakfast as she didn't know what to do or how to do it. Again no supervisor called etc. It's all well and good getting cheap foreign labour BUT you do need to train them or at least have them understand basic English ( in England) Thus in essence I am very disappointed in the service, room and experience of the stay. Unfortunately we will need to use this place often in the next few months as we did secure a client in the area that night and have new work forthcoming. If we can find an alternative we will unless someone reads this and puts something to rights... 23 May 2013
Rated 3.0 out of 5.0 by Not the best holiday My family and I stayed 2 nights. When we arrived we were given directions to the room and that was all. Won't be recommending it!!! 17 May 2013
Rated 5.0 out of 5.0 by Returning happy customer I use this hotel all the time through work, and took my Wife for our anniversary - pleased to say she was impressed; the staff were courteous and helpful, we were offered an upgrade, we enjoyed the leisure facilities and bar including an excellent meal in the restaurant. Despite there being 2 rugby teams staying during our first night and a Wedding during the second, the hotel ran smoothly and there wasn't any untoward behaviour, even breakfast was a nice efficient experience. This hotel is smart, modern, and a lovely place to stay, and ideal for visits to Hampton Court & Kew. Also there are some nice walks available along the adjacent river Thames. Highly recommended, we will be staying here again before not too long. Thank you all at HI Shepperton! 08 May 2013
Rated 5.0 out of 5.0 by Would be very happy to stay here again My husband and I stayed here over night for a family wedding and were extremely happy with what we found after reading some negative reviews from other people who were either expecting 6-star plus accommodation or just get a buzz from being needlessly negative. We found the staff from Reception, the serving staff at the wedding reception and the staff at breakfast to be very helpful, efficient and polite. Oh, I must say the breakfast here is excellent! The bed in our room was comfortable and the whole room and bathroom were clean. Why do people keep going on about the air conditioning? Ours was on and it merely 'purrs' compared to some we have put up with around the world. Another thing I liked was the fact that this hotel is in a peaceful location I thoroughly enjoyed our short stay ..... pity it wasn't for longer. 04 May 2013
Rated 3.0 out of 5.0 by Regular customer, poor experience the last two stays As a platinum member I frequently stay in the complete range of IHG hotels through out Europe, in particular I stay at Shepperton Holiday Inn every few weeks on business as its location is suited to my meeting venues. The hotel has a pleasant and airy bar and lounge area, the menu has a good variety and the food is always well prepared and served promptly. The service in the bar/lounge area is very good, with the team there being very diligent and helpful. My last two stays have been spoilt by a common, amongst other reviewers, problem. During my stay a few weeks ago, when the weather was cold, the air conditioning system was so noisy I had to turn it off to get some sleep, this left my room in the morning freezing, then last week the weather was warm and sunny the system would not cool the room despite my best attempts to change the settings etc on the thermostat. The room was a balmy 24 deg C when I awoke..not nice. Come on Shepperton owners/management make the investment to upgrade/mend the system sorting out an otherwise good hotel 02 May 2013
Rated 4.0 out of 5.0 by GOOD HOTEL Good value with Corporate Discount. Upgraded. Priority Club member benefits applied correctly. Location is fine. Facilites are good. 30 April 2013
Rated 5.0 out of 5.0 by good staff great time with my children good staff good food and very helpfull . 21 April 2013
Rated 5.0 out of 5.0 by good birthday We went to thorpe park and stayed the night here for daughter birthday. Excellent pool and spa. Room was large for FAMILY. Good location from theme park. 13 April 2013
Rated 2.0 out of 5.0 by no hot water booked 2 rooms on rewards points, arrived 20:00 and had to be out at 05:25 for flights from Heathrow. Check in was very quick and efficient, used the pool before it closed which was nice before bed Unfortunately although we got our alarm call there was no hot water in either room. staff opened up a third room next to us but that was the same. When we checked out the reception said the hotel was only slightly occupied and it took 15 to 20 mins for hot water to come through. A poor system and completely ruined the stay and we left after cold showers and fairly unhappy 06 April 2013
Rated 4.0 out of 5.0 by Poor Breakfast experience breakfast was a disaster on at least one day of our stay. other days were also below the standard you expect at £10 per head. Tables were not cleared, and on one day, milk, teaspoons, bread, fruit and tea bags were all empty! Staff did not appear too concerned and replacement items were a long time coming. Reception staff were not particularly welcoming, and seemed to do the job adequately but not enthusiasticly. Not too warm a welcome, and such obvious things as breakfast times were not explained. There was also a lack of information about Hotl services within the room. 06 April 2013
Rated 1.0 out of 5.0 by bad experience got there last thurs night,sauna out of order,room,couldnt turn heat up without it making a load noise so left it low and wished bed quilt was thicker to compensate or at least there would be some extra covers in wardrobe but nothing there .went to sleep ok but then heating starteted squealing between 3am and 3-30 am then went back to sleep until heating started squealing again at 6-30am,so gave up on sleeping and got up,decided to then go and have a self serve breakfast only to be told because it was quiet it would be brought out on a plate so gave up on that ,we were off to london for the day and another night stay but because of no sleep through the loud heating we cancelled 2nd night and instead had our day in london with a then tiring drive home until after midnight .was hoping to see a westend show but had to give up on that with the long drive just so we could have a good nights sleep,also when we booked we asked for adjoining rooms,maybe that wasnt available but the reception didnt even acknowledge that they had even read the request,we stayed here 2 years ago and everything was fine then but these things spoilt our weekend away this time 05 April 2013
Rated 3.0 out of 5.0 by Good Facilities but Noisy Air Con A good hotel with good facilities (gym, pool, bar, restaurant) but some of the rooms are a bit cold and the air con is very noisy throughout the night even when it's completely turned off. No benefits for Gold/Platinum Priority Club members. 20 March 2013
Rated 1.0 out of 5.0 by I wouldn't willingly stay here again What a disappointment this stay was and thank goodness it was only for one night. From check-in onwards, it was unimpressive (despite being quite nice-looking on the outside and having some spacious public spaces). There was no acknowledgement WHATEVER for Priority Club membership, let alone for our well-earned Platinum Status. Documents weren't ready. The lift was several corridors away from the Front Desk. The corridors themselves were tired and had a distinctly unloved appearance. Our room was quite small but at first glance had everything we needed. However, on our arrival it was FREEZING and improved very little when we turned on the heating, which kept switching itself off. I have NEVER been so cold overnight in an IHG room, constantly waking up with the cold, and felt quite sick in the morning. Two lights in our room did not work (one had no bulb!). Despite having asked the front desk to have these fixed in our several hours' absence from the hotel, nothing had been done when we returned. We asked again. Eventually a pleasant maintenance man appeared and was able, after two attempts, to fix ONE light. The other lamp proved in the end to be, apparently, unfixable. There was only one double electrical socket available for use, at the opposite end of the room from the kettle! There were two large bits of dirty-looking fluff in the bath. At check-out, we expected the usual 'We hope you had a pleasant stay' but no such luck. Just an abrupt 'Room number? There's no bill.' (we were staying on a Reward Night). Oh, and if you value your car's tyres, you should know that the long approach track from the main road is seriously rutted and full of large deep holes - some at least 30 - 40cm wide. Where praise is due after our many IHG hotel stays - and we are leisure travellers - I ALWAYS give it fullsomely, as I should. Pity that the Shepperton Holiday Inn was just not up to scratch. 12 March 2013
Rated 1.0 out of 5.0 by would I stay there again yes I would stay there again nice place good staff 08 March 2013
Rated 1.0 out of 5.0 by Platinum Ambassador - Not recognised here Well on arrival, checked in, asked about the complimentary upgrade for platinum ambassador status. Receptionist said that executive room could not fit the extra beds in easily. When I asked about a suite, she said "that will cost £50 more". that's amazing when the hotel is almost empty, I booked for four, however took the original room. Room is very tired, bath has been re-done and looks really awful, toilet seat needs replacing and it wobbles. Hairs found around bath and sink area. Yet again, only one bottle of water, two cups for four . The room. Priority club ambassador normally means something, but it appears here that there are no extra benefits. When a hotel, is by no means full, an upgrade should not need to cost. Tidy, clean rooms would be nice. Room cold over night. None of us had a bath as it looked just disgusting, dirty shower head, dirty overflow, with black gunge in. Really thought , that being where it is, it would be a nice hotel. What a shame, it could do a lot better. 13 February 2013
Rated 2.0 out of 5.0 by Cold and dated rooms, confused reservations The first room I had was extremely cold, so I swapped into a second room which was slightly better. Despite being a Platinum PC, I wasn't offered any upgrades or amenities. Upon checkout, the bill was confused with a booking I cancelled a week previously. 24 January 2013
Rated 5.0 out of 5.0 by Great hotel Great stay here, we sTay regularly and highly recommend, could just do with a fillet steak on the menu :) 21 January 2013
Rated 1.0 out of 5.0 by awful management Management of this hotel not good wanted to pass blame to head office rather than accept responsibility. 20 January 2013
Rated 3.0 out of 5.0 by Explanation for fair comments cold room and tepid water for shower Our bedroom was cold and we had no way of increasing temp as it was centrally controlled staff very good at trying to increase heat. When getting ready for wedding at midday went to have a shower and the water was tepid very disappointing to have unpleasant shower , I feel the least you can expect is hot water and warm room at any time of day. Therefore difficult to relax 18 January 2013
Rated 4.0 out of 5.0 by Weekend at Shepperton Staff on reception helpful Room laid out well and comfortable having different types of pillows I.e. Hard or Soft good idea. We found our evening meal in the restaurant good value for money. Breakfasts also were well cooked and good value. The two ladies that attended us at table were very pleasant and efficient. would recommend as a base for this area. Many Thanks Mr & Mrs Lockwood (Cambridgeshire) 15 January 2013
Rated 4.0 out of 5.0 by Great rooms can be noisy I'm on long term stay (3 nights/week for up to a year) and the rooms are well appointed. , but neighbours can be noisy and walls appear to be paper-thin. Staff intervened however, and their response in case of missing items (coffee, soap) is prompt & courteous. Rooms can be a challenge to keep warm but bed covers are good, and water pressure drops in the rooms farther out and up in the wings. Restaurant staff is superb, being prompt and friendly, yet unobtrusive and effective. For long term stays rich food can be an issue but the menu is varied, light and affordable. Gym/swim facilities are however overwhelmed by their popularity. Good location and I can't wait for spring and less darkness for an opportunity to walk the banks of the River Thames. 10 January 2013
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Hotel Exterior Holiday Inn Brentford Lock Near Kew Gardens
Hotel Exterior Holiday Inn Brentford Lock Near Kew Gardens
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Hotel Exterior Holiday Inn Brentford Lock Near Kew Gardens Brentford in the Snow... View from Hotel of Brentford Lock Lobby Lounge Hotel Exterior View from Hotel of the Grand Union Canal View of the Grand Union Canal Front Desk Hotel Lobby
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