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Rated 4.2 out of 5 by 745 reviewers.
Rated 4.0 out of 5.0 by Good hotel, perfect breakfast This hotel is near the legal district, and provides an excellent breakfast which makes you well prepared for a hard day' work, and a room for providing a good sleep. 15 December 2014
Rated 1.0 out of 5.0 by Hot House Smallish, completely airless hot room. A/C only ejects hot air - management decision - not cold. Pleased to know they know more about my temperature requirements than their guest!! Sheer arrogance! 14 December 2014
Rated 4.0 out of 5.0 by Good location A good, clean, well located hotel with convenient NCP parking below and a tube station round the corner. Rooms are adequate with all you need - the only downside is the industrial weight quilt which cooks you even with the Aircon on full. 12 December 2014
Rated 5.0 out of 5.0 by Very good hotel in Central London Brilliant service, good beds and breakfast. Close to the underground! 12 December 2014
Rated 3.0 out of 5.0 by Mixed bag Some staff were excellent, but failure to answer front desk phone, or to act on guest's requests implies that others need more training. Restaurant staff almost too attentive! 12 December 2014
Rated 5.0 out of 5.0 by Enjoyable stay at this hotel Good staff and customer service. Good food and an enjoyable stay. 11 December 2014
Rated 5.0 out of 5.0 by Considerate staff My mom can be a nightmare, but the staff here was very courteous to her. I appreciate that. 11 December 2014
Rated 3.0 out of 5.0 by Stay spoilt at checkout Had a wonderful stay with a great welcome when checking in. Room a good size and very comfortable, but only one bathrobe and pair of slippers supplied for 2 people!! When we checked in we were asked if we wanted a complimentary newspaper - we are IHG members we assumed this was a benefit of begin so and asked for the Times and Sunday Times. On checkout we were presented with the bill for these newspapers, when we tried to explain that we were asked at check in if we wanted complimentary papers we were told this was for the I paper only, and then 'told to keep our hair on' when we tried to explain this was not what was said and also that on Saturday we were missing the magazine and on Sunday several on the supplements only to be informed that those were probably in his office - why should we be expected to pay for newspapers when they are not complete? We assumed that as they were complimentary that was why bits were missing. The attitude and professionalism of this male member of staff left us feeling belittled. We would still revisit this hotel but be very wary when offered anything complimentary. 10 December 2014
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