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Rated 4.3 out of 5 by 637 reviewers.
Rated 4.0 out of 5.0 Pleasant stay Nice stay here but the only problem was the overpriced internet and frankly the overpriced hotel room 16 September 2014
Rated 4.0 out of 5.0 by Pretty good Stayed for a week, impressed by the standard and service. I would stay again 15 September 2014
Rated 5.0 out of 5.0 by Quality experience Stayed for a night out in London for my husband's birthday. Perfect location, loved the Brunswick Centre and ease of getting into Soho record shopping. The room was large and quiet, the bed was very comfortable and breakfast in bed was delivered on time and very tasty. We'll be back 15 September 2014
Rated 5.0 out of 5.0 by great service Lovely hotel, cannot fault it. Staff were excellent, also food and location. 15 September 2014
Rated 2.0 out of 5.0 by retiredtravellers We had to wait for an hour for our room (after normal check-in times commence). No/little recognition of rewards club membership. The room was very small and badly designed with 12' room at the end of the bed and a 3' cabling channel using up part of that The breakfast was average at best but the themed Irish pub restaurant meals were excellent 15 September 2014
Rated 2.0 out of 5.0 by Great hotel but poor rooom This hotel is my hotel of choice in London. The service has always been great and my status as an Elite member has allowed me to more often than not be upgraded. However, on this visit my reception at check in was not friendly, as is the norm. My request for an upgrade was dismissed even though the person checking in to my one side was offered this. I was allocated what must be the smallest room in the hotel and had to ask for extras rather than being asked if I needed them. The promised newspaper did not arrive at my door. This is great hotel and I now many of the staff members who ask how I have been and where I have been in the world. Maybe this was just a glitch or a receptionist who was have a bad evening. I have every intention to stay there again. 14 September 2014
Rated 4.0 out of 5.0 by Service Welcoming check inn and very accommodating have stayed here a number if times and look forward to stating again 10 September 2014
Rated 4.0 out of 5.0 by Quiet and handy location Ideally situated, not too far from St Pancras and just round the corner from Russell Square tube station. It was very helpful to be able to store our luggage upon arrival and again to leave it at the hotel as our train wasn't until tea time. Very helpful staff and the room was spotless. Delicious breakfast with a good choice. Would book again. 10 September 2014
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