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Rated 4.3 out of 5 by 1162 reviewers.
Rated 5.0 out of 5.0 by Sound Hotel Stay here on many occasions and keep coming back, friendly staff and no nonsense at check in. Sometimes its a little too expensive but then you have the choice of other hotels also. October 11, 2015
Rated 2.0 out of 5.0 by 狭い部屋と繰り返すトラブル、でも駅近でスーパーの隣 運悪く、ダブルベッド狭い部屋にアサインされると、日本でもあまり見ないようなびっくりするほどの狭さです。この部屋には冷蔵庫もありません。本当に寝るだけの部屋にしかなりません。 先月も泊まりましたが、チェックイン時に新聞の無料を確認したのですが、チェックアウトの時にはしっかりと請求が来ており、最終的には前回同様、消込をしてもらうのですが、ひど��ぎます。 それ以外は、駅近で、ブラウンズウィックショッピングセンターが隣ですので、とても便利です。 October 10, 2015
Rated 4.0 out of 5.0 by Good convenient London hotel It is always a pleasure to stay here. One comment though. As a Platinum IHG Rewards member I get frustrated at having to queue to check in. Should the dedicated check in not be just for Elite members, and segregated? October 9, 2015
Rated 2.0 out of 5.0 by Should have taken notice of the reviews The hotel itself was nicely presented and the rooms was clean. The biggest let down was the size of the room. I had read the review comments stating that the rooms were small and thought it an exaggeration, from the photos the rooms looked ok - they weren't! The photos on the website are very misleading, none of the them are a fair indication of the room we were allocated - and looking at other rooms while the doors were open for cleaning, they were no different. The rooms are too small for comfort - I guess no more than 2.5m wide and the bedroom area not much longer, it looked and felt like walking into a corridor. The bed was also on the small side - probably a small double which would be ok for one person but was tight for a couple. the bathroom was also tight and I think next door had part of our room as the walls were irregular. Last time we stayed at the nearby Pr3mier Inn - we thought we were going upmarket this time - we weren't this was budget! - the rooms at the Pr3mier Inn were much more comfortable. I wouldn't return to this hotel unless I had to or was given assurance beforehand that I was being allocated a larger room in keeping with those shown on the website. This is one of my most disappointing stays at a Holiday Inn - be truthful and show photos of what the rooms are really like. October 8, 2015
Rated 5.0 out of 5.0 by Great experience The Hotel location is very convenient, just 50 meters from the Russel square underground which was time efficient and very easy to get everywhere. The staff at the Hotel, at the reception desk were kind, attentive and made our stay an enjoyable one. The concierge attention and assistance in recommending places to go and directions on how to get everywhere was exceptional and made our daily trips very easy. The staff in the restaurant were also very kind and very attentive. Overall, great experience, i will definetly recoomend this Hotel to my family and friends. October 7, 2015
Rated 2.0 out of 5.0 by If you're elite then you have to ask for an upgrade Check in process very unprofessional, initially mocked my name and then given a standard room automatically. When asked I was given a n upgrade but then got the "It's our policy lecture etc etc that upgrades for platinum are subject to availability" The point is is that they were available but you had to ask! Room was ok and the academy was very good. October 5, 2015
Rated 4.0 out of 5.0 by Convinience and comfort Some minor things that would like to draw your attentions are: A little surprise to find no refrigator/mini bar in guest rooms. Have difficulty to keep cold drinks such as red or white wines, soft drinks, milk, cakes and ice cream....etc. Suggest the breakfast content could be changed/rotated slightly on daily basis to provide customer some fresh choice....typical example is chicken sausage on odd weekdays while pork sausage for even weekdays, provide vegetable salads, boiled hams to replace fried hams.....etc. October 3, 2015
Rated 3.0 out of 5.0 by Okay but not great This hotel is in a location that allows them to be very overpriced. What was labeled an "Executive Suite" was very, very small. It was nice and clean. There was no ice anywhere nor an ice bucket and the small fridge was not very cold at all. The bartender at the Starbucks was willing to give us a bucket of ice thankfully. The staff was very friendly and nice. The parking situation is bad. The ads online show parking available. Parking is NOT available. You pay to park as the hotel has no parking garage of their own. This makes for a precarious trek from the room to the car with your things and vice versa when you arrive and when you leave. The restaurant says it's open all day but it isn't. Overall, clean room with comfortable bed, way overpriced, nice staff, no parking, no ice, etc. Wouldn't stay there again based on value for the price. October 2, 2015
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