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Rated 4.3 out of 5 by 1368 reviewers.
Rated 2.0 out of 5.0 by Disappointed with Attitude of one staff Having been a loyal customer of IHG and always staying with the IHG brand I was disappointed with this particular stay. Staying for 3 nights, upon checking I was asked if I wanted breakfast, and I said yes. I know normally there is a charge, but there was no further discussions on what the charge was or any other terms or conditions. On the day before checkout, due to problems at work, I had to leave early and be at office for 7am. This required that I check out hotel and leave at a reasonable time to reach my destination by 7. I arrived at lobby at 6.10, checked out and proceeded to the breakfast hall. That's when I realised that breakfast is only open at 6.30, too late for me. It would have been good if they had mentioned this at check-in like all my previous stay. When I found out that breakfast is not available, I returned to the reception to ask if I can have my breakfast refunded as I will not be able to have breakfast. I was told, no. this is not possible as I purchased this in advance. I explained that this was not explained to me at time of accepting the voucher - where even the cost was not mentioned. I found the staff quite rude and not wanting to find a solution and his attitude was one of, if you're leaving early, not my problem and tough luck if you're paid for the breakfast already. Being a loyal customer this left a bad taste in the mouth. It's not even about the money as I left the voucher there and left, but about the principle and I expected better. I would also recommend that the Hotel begin breakfast at 6am, like most other hotels I've stayed at. In the essence of fairness - the Hotel itself is ok, Rooms are ok, the bed was comfortable, it's only a few minutes walk from the tube station. I am sure overall the hotel is good, and my previous experience of other IHG hotels has been top notch so I've just come across on staff that didn't care - but I still expected better attitude from that individual. May 20, 2016
Rated 4.0 out of 5.0 by Good location, nice staff and great breakfast A great value for money choice for business or leisure in the city centre. May 19, 2016
Rated 3.0 out of 5.0 by Small rooms, but great breakfast Rooms are VERY small. Beds are not comfortable, they are like roll away beds and I kept stubbing my feet on the wheels. There is a bar across the street so occasionally you may hear people leaving the bar but it's not terrible. Russel square station and a Tesco a skip away. Staff was great! Regardless of how small the rooms were, and the uncomfortable beds the breakfast and staff make this a good hotel. May 17, 2016
Rated 5.0 out of 5.0 by great stay at bloomsbury holiday inn london Stayed for a three day break and we would return,the staff were friendly and helpfull.The room was fine abit small but ok.Bar and food prices were fine.Breakfast was superb plenty of choice to set you up for the day. May 16, 2016
Rated 2.0 out of 5.0 by Hotel OK overall Hotel is OK and centrally based in London. Very clean and comfortable and price on par with other chain hotels May 16, 2016
Rated 1.0 out of 5.0 by Smallest Room The hotel was of a good quality on first appearance. Into the lift all still okay and then the room. My goodness, it was a complete joke, the bed and other furniture took at least 90% of the floor space and then the bathroom. I had asked for a bath rather than a shower but it was a glorified shower tray. Fortunately we were not spending anytime in the room as we had booked an early evening meal before going to a show. The Holiday Inn, Bloomsbury, will not be on my revisit list! May 15, 2016
Rated 5.0 out of 5.0 by Friendly hotel staff in good location Handy for Russell Square tube station and taxi rank right outside hotel. Staff always friendly/helpful; speedy checkout and bill accurate. Room had sliding shutters so didn't notice traffic noise despite busy location. May 13, 2016
Rated 5.0 out of 5.0 by business done great location and friendly staff. food was good with room service and lovely breakfast May 10, 2016
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