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Rated 4.6 out of 5 by 488 reviewers.
Rated 5.0 out of 5.0 by Wonderful place! Wonderful people! Stayed there and even got the penthouse suite with the deck on the top floor. Wonderful! Beautiful hotel and views, great location! Every one of the staff was so nice; they called for a very early taxi for us and just were the best. 29 March 2015
Rated 2.0 out of 5.0 by Nice but noisey Lovely hotel, central location and very friendly staff. The rooms were great up to a point - they have very poor sound insulation, so not great if you are looking for a decent nights sleep. There is a pub/club with outdoor tables in the lane beside the hotel, where the party continues well into the wee hours. So If you are not planning on joining the party, ask for a room in a quieter part of the hotel in a room without an inter-leading door (this door acts as an amplifier - you can hear every word in the room next door!). 27 March 2015
Rated 2.0 out of 5.0 by Let down by what has previously been a great hotel! Having stayed at this hotel on numerous ocassions, I have found the facilities and the service to be exemplary. However, on this occasion the experience was quite the contrary. I was disappointed that other guests were being checked in yet my room was unavailable. The power tripped in the room overnight so no alarm call, charge on phones or use of hairdryer. On departure, the receptionist implied that this happens all the time but he would report it to the maintenance team - so much for customer focus! Let's hope that this is a one-off as the location and past service in this hotel have been greatly received. Sadly on this ocassion you let me down! 26 March 2015
Rated 1.0 out of 5.0 by awful This hotel chain is not worth your money or time, they have no customer service skills, and this is the 2nd time i have been humiliated at this chain off hotels, how can you alter an online booking, and be overcharged, or told to leave, plus the room we stayed in had inadequate heating and towels, to top it off i was told by a rep that there would be spa facilities, this was not the case. I would like to be refunded back for my stay ,as i was appalled at the service from front desk staff, and the general overall ambience off the hotel was awful and cold 25 March 2015
Rated 5.0 out of 5.0 by Another Great Stay Really enjoy staying at this hotel and the location is great. Staff as usual friendly, helpful and professional. This time travelled with our grown up family, they are already planning to return. Thanks. 25 March 2015
Rated 4.0 out of 5.0 by Good location and good staff Great location easy to find. Staff on check in and housekeeping great. Only real gripe was that we had requested a twin room (as had our friends travelling with us) and we all got doubles. A put up bed was provided but was the most uncomfortable bed ever. Not sure I got any sleep at all. 25 March 2015
Rated 5.0 out of 5.0 by Good location with reasonable rate 1) 3 mins to go to subway station 2) Hotel staffs are young and friendly 3) Room is clean and comfortable 4) Many nice resturants nearby 23 March 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service I often stay at Camden Lock. The service there is great, the rooms are comfortable, and the location is very convenient too. 23 March 2015
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