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Rated 4.6 out of 5 by 396 reviewers.
Rated 5.0 out of 5.0 by Excellent hotel and location This was an excellent hotel in a great location, very clean and tidy and very comfortable. Breakfast was superb and I can not fault anything about this hotel. Looking forward to coming back in the future and will highly recommend this hotel. 02 December 2014
Rated 5.0 out of 5.0 by perfect place in a great area I had a great experience with my two 9 & 12 years kids. It is a great place, calm in a area which is not. breakfast was fabulous, the room was calm and clean. and the staff was very nice we will come back 27 November 2014
Rated 5.0 out of 5.0 by Outstanding Service We enjoyed a great stay at this hotel - the service was excellent from the moment we arrived. Great staff, well trained in Customer Care - from the Reception to the dining area and the cleaners too. Breakfasts, lunches and evening meals were all superb. Everyone was helpful and courteous. You made our stay really memorable. Thank you 27 November 2014
Rated 5.0 out of 5.0 by Great service, great location Me and my husband spent one night at the holiday Inn Camden Lock as a pre Christmas treat and we were not disappointed. We have stayed here twice before and it's as good as we can remember. Check Inn was easy and having requested an early check inn at 10:00am, this was granted for an extra £20. It was well worth the money as we were able to drop our bags off, relax with a coffee before hitting the shops of Oxford Street! The penthouse suite was a fair size, and were given a corner room which had a lots of windows and good views from the balcony. We had a lounge area which included a really modern coffee machine with complimentary pods and biscuits. There was a minibar, free safe , robes, slippers and even a choice of pillows. You were definitely made to feel a bit special. The only thing I would say is that due to the design of the room, you could only watch TV if you were round the corner in the lounge area. I would have liked to have been able to watch TV from the bed. The bathroom was more that adequate with a choice of shower and bath, and whilst there was a selection of toiletry products, it would have been nice to have had some shower gel...but this is me being really picky. Breakfast was served in the mezzanine area and there was a superb choice of hot and cold items, all cooked well and served hot. As an IHG member, I received free paper, free wi-fi, late 2pm checkout and the staff couldn't do enough for us. We forgot just how good this hotel was! 27 November 2014
Rated 3.0 out of 5.0 by Nothing Special The room was fine, but many noisy guests. On return from an evening visit I was. unable to gain access to my room as the card lock would not show green. The duty manager came with a new one but it still did not open the door. Eventually a third key did open the room. No apology from the staff. A dead fly in the wardrobe on the back wall. I'm sure it's still there if you want to check it out. Room 310. The dining room has to be seen to be believed. Small tables, high tables, low tables, chairs and sofas that match neither in shape, design or colour. It looks as if they were all bought at a second hand furniture auction - an interior designers nightmare! Won't be going back to Camden Lock. Sorry! 26 November 2014
Rated 5.0 out of 5.0 by Conveniently located and comfortable in CamdenTown Very nicely appointed hotel, conveniently located in CamdenTown. Helpful and efficient staff, clean, spacious and modern rooms. Good value. 25 November 2014
Rated 5.0 out of 5.0 by Mr Blizzard AS mentioned my only complain was the price to have WiFi. 25 November 2014
Rated 5.0 out of 5.0 by Excellent location This hotel is brilliantly located in the heart of Camden Lock. Everything is in a short walking distance. Attentive staff and clean rooms make this the ideal place. 25 November 2014
Rated 5.0 out of 5.0 by Excellent hotel, could not fault. Stayed here for 1 night and we were so pleased we chose this hotel. Couldn't fault cleanliness, room, view, staff or the breakfast. Right in the heart of it but room was very quiet....will definitely stay here again. 25 November 2014
Rated 4.0 out of 5.0 by good location good for a quick overnight stay Convenient to restaurants in the area 25 November 2014
Rated 5.0 out of 5.0 by great location i would recommend this hotel if you want to stay around city . close enough great accommodation and would stay there again. 25 November 2014
Rated 5.0 out of 5.0 by Perfect in every way!! Great location. Trendy and comfortable. Camden Markets right on doorstep. Friendly and very helpful staff. Fabulous breakfast!! Loved it!!! 21 November 2014
Rated 1.0 out of 5.0 by Camden Lock, but no key to get out! Camden Shmanden rained too much, sky dull. London is too big and noisy 21 November 2014
Rated 5.0 out of 5.0 by Good value. Excellent service. The best part of my visit was the customer service. Even when a few things went a little wrong everyone concerned went out of their way to help. Still a plain-wrap hotel, but the service makes you feel like a queen. 20 November 2014
Rated 2.0 out of 5.0 by Rude Awakening Woken up at 2am in the morning following a case of mistaken identity, and had to talk to complete stranger to convince them I was not who they thought I was. Strange for front desk to hand telephone and name to complete strangers who walked in from the street. Reported incident the next day, but have yet to hear from management or receive official apology. 20 November 2014
Rated 5.0 out of 5.0 by Hotelazo con personal excepcional He estado varias veces en Londres y creo que está es la vez que más agusto he estado en el hotel. La zona de desayuno es preciosa y super acogedora y además todo estaba buenísimo. Gracias a todo el personal por toda su ayuda y stención prestada. 20 November 2014
Rated 4.0 out of 5.0 by All Good I've stayed at the Camden Locks HI many times. The lobby is very nice, the staff are excellent. The rooms are comfortable though are a bit mixed in terms of condition, though they are always clean. The rooms can be a little rough around the edges, though they were very nice when new. Internet is pretty slow and struggles to stream video, no chance in HD. Its complementary in the lobby, and if you're an IHG rewards member. This stay was good. Was in for work, as usual, room was comfy and clean though the AC didn't seem to be working properly. We had a warm day the day I arrived and it was much warmer in the room than the 9C indication. The other two days it wasn't an issue. Room smelled a little musty too. I will be back of course, and it's a nice place. Rack rate is a bit sharp for what you get, even in that location, but fortunately we benefit as a corporate client getting a much better rate. 15 November 2014
Rated 5.0 out of 5.0 by enjoyable stay - as always. I stay in this hotel on a weekly basis for business use. The staff are extremely welcoming and professional at all times. Nothing is too much trouble and they always welcome you with a smile The food is to a good standard and so is the service. If you wish to venture out there are an abundance of eateries within walking distance of this hotel, along with some really good cocktail bars! I would definitely recommend this hotel and have done on many occasions to my friends and family We have booked many stays for leisure purposes and have never been disappointed. 15 November 2014
Rated 4.0 out of 5.0 by Great location with excellent service I stayed at Camden Holiday Inn for my business trip. I love the location and the service were excellent. 13 November 2014
Rated 3.0 out of 5.0 by Overpriced for non existent services We stayed at the Camden Lock hotel for 1 Saturday night. It had been a long term goal for us to afford a night at this well established Holiday Inn in a prime location. We finally got the opportunity to stay here but unfortunately we were disappointed. I would just like to point out firstly that the staff on the reception desk when we checked in that morning were very friendly and helpful. More importantly the lady was a trainee and all credit to her great service. The stay started to go downhill later that night. We were enjoying the sights and sounds of Camden so much so that we decided that due to the fact that there was a 24 hour snack bar at the hotel we chose to wait and eat when we got back. We arrived back at approximately 11.45pm and went straight to the bar for a drink and snack. The first thing we asked for was a lasagne which we were informed had run out. We then asked for other hot food to which the reply was nothing. During this conversation a lady was clearing things off the counter. We continued by asking what sandwiches they have. We were told that only 2 remained after the gentleman spent all of 2 minutes searching for things as he had no clue where anything was. After being issued with 2 almost expired stale sandwiches we asked for 2 bags of crisps which we knew were available as the lady moved a large selection of them from the counter into the back. Again the gentleman searched but it appeared that every bag had disappeared and there were none left at all!. A simple service which is clearly advertised at this level on a Saturday night is quite frankly very poor considering the cost of stay. The following morning after seeing the loyalty card advertising in the room I asked for my current stay on the loyalty card to which there was a simple no. I MUST book again in order to receive the loyalty points. 13 November 2014
Rated 5.0 out of 5.0 by Staff very welcoming This hotel is a short walk from Camden town centre and very close to the market and tube stations. On arrival the staff were very polite and welcoming - it is the staff at this hotel which makes this hotel a place I would stay at again. We were touring London as a family during half term and we stayed in a very comfortable family room with just enough room for all four of us. 11 November 2014
Rated 5.0 out of 5.0 by Highly Recommended This hotel has an excellent location, very close to the vibrant Camden market area. The reception, bar and first floor restaurant have recently been pleasantly refurbished. Although quite pricey by HI standards, I would not hesitate to recommend this hotel for business or leisure. 11 November 2014
Rated 5.0 out of 5.0 by Camdem Outstanding and unbeatable. Excellent staff and service. Really quiet for location. 10 November 2014
Rated 4.0 out of 5.0 by Struggle to recommend This Hotel feels like a Holiday Inn Express in reality albeit with good Holiday Inn style rooms, I am a platinum member of long standing and do not expect an upgrade automatically, if I get a standard room, that is OK, that said I have always been given Bathrobes and slippers on request. Camden massively struggled with this request due to laundry issues? I took a long view. You to act! 09 November 2014
Rated 5.0 out of 5.0 by great location helpful staff penthouse room great view from balcony clean modern spaces room staff very helpful breakfast good and hot, lovely stay we will return soon 07 November 2014
Rated 5.0 out of 5.0 by Attentive Staff Staff were very welcoming and put their guests at ease. They very kindly returned some train tickets that I had accidently dropped in reception and would have been expensive to replace. I hadn't even realised they had been dropped. They made our stay a relaxed and comfortable experience. Thank you 04 November 2014
Rated 5.0 out of 5.0 by Great location and service. Very clean and comfortable. choice of pillows for comfort. Excellent service from all staff. 02 November 2014
Rated 5.0 out of 5.0 by Good value for money Looking for a clean and affordable place to stay and get to the Airport on time. Stay here. 27 October 2014
Rated 5.0 out of 5.0 by Excellent A perfect stay. I was there on vacation with my family and we all enjoyed being there. Friendly service, good breakfast, good office facilities when it was necessary, and total flexibility when our son became ill and we needed to extend the check out. Perfectly located at / in the Camp Market - which we enjoyed many times. We'll be back. 24 October 2014
Rated 3.0 out of 5.0 by Holiday Inn Disappointed that on the last day the toilet tank didn't fill up . The hotel was good though. 20 October 2014
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