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Rated 4.7 out of 5 by 317 reviewers.
Rated 4.0 out of 5.0 by good stay overall Good location, but pricey among IHG London hotels. Drink and snack on the house for IHG members., a perk! Overall, our brief stay in the hotel is enjoyable, but would like to mention the below to be fixed: 1.The bell in the restaurant didn't work. We came down for dinner and ran the bell on and off for over 20min and no staff appeared "magically" as they advertised to take our order. 2. London pass is now widely available through agents in many locations, i.e. Euston train station. We checked with the hotel staff, and was told there's only one location we can buy London pass in person, which we found later is no longer true any more. We ran into a retail location near the Big Ben. Euston train station may be the most convenient office for travelers to get that pass. 10 January 2014
Rated 5.0 out of 5.0 by London New Years Eve 2013 We just returned from a trip to England, and spent several days at this property around NYE. The location was fine, needed to take the tube anytime we wanted to go anywhere, but station was close, and passes inexpensive. Front desk staff was very helpful with directions and advice. Loved the nearby markets on the weekend. 10 January 2014
Rated 2.0 out of 5.0 by No wifi to speak of; room unavailable at check-in time Very poor wifi in lobby, high charges for wifi in rooms. Pre-authorisation amount taken from debit card remained missing from my account after stay for 7-10 days without warning, on top of full payment on departure for room. Arrived early and asked for early check-in if poss. I was put in a queue but even at 2pm (advertised check-in time) our triple room was not ready. We had to wait until 3.15pm just to check in. 10 January 2014
Rated 5.0 out of 5.0 by Regular customer Having stayed many times at this hotel due to my husband working nearby in Camden I just wanted to add another review as I do not always have the time to write one each time we stay. Just wanted to say still highly recommended and one of my best Holiday Inns. A couple of things seem to be changing which is a shame but all in all a great hotel in a great location but the real stars are the staff they cannot do enough for you and have dealt with some small concerns in a professional way - thanks to you all and keep up the good work. I hope things do not change too much in the future. We will be back in the very soon. 09 January 2014
Rated 5.0 out of 5.0 by Lively London on your doorstep We go to London between Xmas and New Year, every year. Usually stay in the posh bits, but thought we would try Camden for a change. Bingo! Hotel couldn't have been better. Great fun exploring the markets and shops, great street food all day long, pubs and clubs at night just a few yards from the hotel. Also really handy for the West End shows (only a few stops on the tube). 08 January 2014
Rated 5.0 out of 5.0 by Lively spot Handy for Northern Line Lively neighbourhood. .................................... 07 January 2014
Rated 4.0 out of 5.0 by Evening out with husband in Camden Enjoyed a lovely evening with husband shopping and dinner in Camden and going to see a show in Roundhouse. Could have stayed another day as there was too many shops/markets to see. 06 January 2014
Rated 5.0 out of 5.0 by very helpful staff the staff in this hotel were very helpful and pleasant. I stay in many hotels due to business and leisure and this one is excellent value for money. 06 January 2014
Rated 5.0 out of 5.0 by it was fantastic The staff and service were excellent which i like the staff who work in this hotel. It was fantastic time, and I enjoyed. 05 January 2014
Rated 5.0 out of 5.0 by Friendly staff Great stay at Camden Lock, close to the markets and underground. Lots of places to eat and drinks close by. Staff extremely friendly and accommodating. Room lovely and clean but a little too warm during the night even with air con. Overall a great place to stay and I wouldn't hesitate to come back again. 05 January 2014
Rated 5.0 out of 5.0 by Ideal for Camden Lock Market This HI has just recently been refurbished. The lobby is welcoming and stylish and the rooms are a good size. Breakfast on the mezzanine restaurant was well presented - tiny gripe was that coffee was offered then not delivered without a reminder. Our room looked over the canal towards Camden Lock, but also overlooked the entrance to Wetherspoons late night bar/disco. Staff were very helpful and cheerful. The location is just a few minutes from Camden Town tube which means that City and West End are just a few stops away on the Northern Line. 04 January 2014
Rated 4.0 out of 5.0 by Cambden Lock Holiday Inn We had a very enjoyable stay during the Holidays. The staff was very knowledgable, friendly, and helpful. The location was an easy 10-15 minutes on the tube from most of the best attractions in London. Plenty of good restaurants, moderately priced within a few blocks. Would come back. 03 January 2014
Rated 5.0 out of 5.0 by Couldn't fault the staff . Very helpful approachable , nothing was a problem to them Normally I am a very poor sleeper . The rooms are well ventilated . Clean . So dark . I slept very well . Wich made it a bonus . I stay in Holiday inns all over London . This beats them all by far . I would certainly be coming back to this hotel . A hidden Gem . The hotel was central for shops Also . Nightlife was good . All restaurants within walking distance . 03 January 2014
Rated 5.0 out of 5.0 by An Excellent Hotel Now I admit I'm biased as I've stayed at this Holiday Inn on many occasions and always choose to stay here when in London. The bias is built on many nights of excellent service from friendly staff. The rooms are always spotlessly clean and my wife and I have never failed to get a good nights sleep. The recent refurbishment has made the lounge and restaurant areas even more homely and inviting. The breakfast is great value with a very good range of options. We love the location in Camden; the local area is vibrant with plenty of options for Pubs or Restaurants; yet all the tourist sights of London are a short ride away by Tube, Bus or Taxi. Even walking to the west end is not too bad! 02 January 2014
Rated 4.0 out of 5.0 by really welcoming staff We had booked this for my daughter's birthday. It was mentioned to the check in staff when we arrived. Having then gone out we returned to balloons, greetings and a birthday cake. My daughter was delighted, what a wonderful surprise. Made the whole occasion special. 31 December 2013
Rated 4.0 out of 5.0 by Great hotel with excellent friendly staff Well done. Will choose you again! Excellent staff and friendly atmosphere, who just couldn't do enough to help. 31 December 2013
Rated 5.0 out of 5.0 by Great experience Amazing staff! Super customer-service oriented. My only criticism would be that the temperature regulation in the room was a bit off. We opened the window to let in some cold air. Otherwise, this hotel is a little gem! 30 December 2013
Rated 5.0 out of 5.0 by Great location & great hotel This is the 5th visit to one of the Holiday Inn star properties - especially for London. The only draw-back is if you have a room on the side next to the Lock, where it is very noisy at night. You will need ear-plugs to be able to sleep but otherwise a great hotel, very conveniently located, fascinating area of London and no shortage of eating places, stores, things to do and right near the Northern Line. 29 December 2013
Rated 5.0 out of 5.0 by The positive reviews are right! I had read the reviews before booking this hotel for one night en route from Bristol to St Pancras for the Eurostar and was cynical that a central London hotel would really be as good as described. However on arrival the hotel was clean and well lit, the bar area had good strength (free) wifi, the room was immaculately clean and the staff were really friendly and welcoming. There was a christmas function going on at the hotel the night we were there but the room was still nice and quiet. We had a quad room to accomodate our 2 children as well - the room and the beds were plenty big enough and very comfortable. There were nice shower and bath products in the bathroom and enough towels for all 4 of us (not always the case). The breakfast was delicious and available early enough to allow us to eat at leisure before going to catch our train. I would definitely stay there again and in fact am planning a return visit in the spring to see a bit more of the Camden Lock area which seems very vibrant. 29 December 2013
Rated 5.0 out of 5.0 by Thank you Every time I stay at the hotel they make me feel very welcome. I checked in the room early and the room I had asked for was still occupied but they gave me another one that was even better. There was a welcome note on the mirror and a plate with Christmas cookies and mini pies on the table. The staff was very nice as usual and also very helpful. I will be back in March and I'm already looking forward to staying in Camden again. Thank you and a Merry Christmas to all. 25 December 2013
Rated 5.0 out of 5.0 by Great service The best of the hotel is his staff. It's remarkable the charming and dedication of all the workers. 21 December 2013
Rated 5.0 out of 5.0 by Great stay The staff made it! Just couldn't do enough for me and my family. From the moment we arrived they were truly brilliant! Ideal location for Camden Lock and nice, good sized and fresh rooms. Thank you very much for a great time. 21 December 2013
Rated 5.0 out of 5.0 by Room looked brand new! Upon arriving at the hotel to check out the staff were extremely helpful, explaining room facilities and even met our requests to have rooms next to my friends. The hotel and room was extremely clean and finished to high standard. I couldn't fault it! 17 December 2013
Rated 5.0 out of 5.0 by Perfect Camden Base We stayed at the HI during a stay for an event at the Electric Ballroom. The location is perfect - right in the thick of Camden & a stone's throw from the tube station. We got a very warm welcome & our room, which was spotlessly clean & comfortable, was ready early. Would definitely stay here again! 12 December 2013
Rated 5.0 out of 5.0 by Best Hotel in London... UK! Actually Best City Hotel World wide! I booked this stay for myself & my daughter. I then at the last minute, had to include my niece. Unfortunately, the hotel was fully booked, as I then tried to book a suite. However, ( I just had a double room) The staff went so out of their way to help me out...including putting a fold down bed in our room. It was just Perfect. Also, The open plan experience in the foyer is just wonderful. I was just back from NewYork the previous week & the staff in the hotel, were awful! However, in the Holiday Inn at Camden...I've never experienced more friendly, courteous, helpful staff in any city hotel that I've ever been in. At the reception, I enquired about the best Italian restaurant as near to Camden as possible. I got such fantastic help & the reception staff also gave me a 20% discount was delicious & obviously money saving was fantastic too! The breakfast staff, house keeping staff... You could not find a fault! I cannot wait to return! Hotels should take their mark from the Holiday Inn at Camden! Hard to beat though! Again, can't wait to go back... 12 December 2013
Rated 5.0 out of 5.0 by Should of told them We had a brilliant weekend in London for my friends 40th. This was added to by the very pleasant stay we had at the holiday inn. Unfortunately I had not told them of the occasion as I had intended, but they came to the rescue by decorating the room and providing a cake whilst we were out. We were probably quite loud so apologies to anyone who heard us but we did not get disturbed and were left alone to enjoy ourselves. Staff were there if needed, friendly and polite. I would definitely recommend. My only niggle would be not being able to sit lock side in the bar as it appears in the photos, but I believe this is because there were private events on. 04 December 2013
Rated 5.0 out of 5.0 by Good place with a family The family rooms are set at the back of the hotel which means no view but a bit more peaceful away from the pubs. Two double beds which are comfortable with a bath and a shower over. Perfect. The room was a bit noisy in terms of the room heating coming on/off in the night and also some sort of machinery outside our room which would come on periodically (air con type machine?). Staff were very friendly and breakfast was lovely. There were kids books and games in the bar/lounge areas which is a wondeful idea. We even managed to get one of the 6 parking spaces for our stay which was very handy with two young children. 04 December 2013
Rated 4.0 out of 5.0 by Nice hotel with great staff We arrived mid afternoon and were able to park at the hotel which was a big plus. Upon check in we were greeted by Miguel who was helpful and courteous to our needs. Our room was on the 3rd floor and in a quiet location which had been requested. The hotel was clean fresh and modern unlike other holiday inn hotels I have stayed at where the decor has been rather tired. On check out Anya was very very helpful again we had some specific requests to which she dealt with very quickly for us. 01 December 2013
Rated 5.0 out of 5.0 by Camden delight....! Great hotel, convenient location, staff were excellent throughout my stay. Would highly recommend this hotel. 30 November 2013
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