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Rated 3.9 out of 5 by 153 reviewers.
Rated 5.0 out of 5.0 by Best towels in the country! I stayed here on business in August and found the staff very friendly, the room excellent, the food delicious and the bathroom clean and tidy. Oddly, a highlight of my stay was that the towels were incredibly soft! The most luxurious towels in the UK! It seems a trivial thing to mention, but this high level of comfort added an extra dimension of luxury to my stay. To have lovely soft fluffy towels like these is just one of those touches, along with highly attentive and professional staff, which make this hotel a hidden gem of a place! Thanks! 18 August 2014
Rated 5.0 out of 5.0 by Relax at Holiday Inn The Holiday Inn has various rooms to meet your requirements, all are of good standard, with comfortable bed, and an area for working on Lap Tops if needed. Everywhere is well kept and clean, staff are friendly and willing to help. The reason I return to the Holiday Inn is because of the atmosphere and comfortable rooms. 30 July 2014
Rated 5.0 out of 5.0 Fantastic Incredible personal service - very comfortable Hypnos beds and good, value for money food. 28 July 2014
Rated 5.0 out of 5.0 by comfortable bed and good service a very pleasant stay at the hotel ,room clean and tidy . with plenty of extras available in the wardrobe e.g. iron and ironing board to tidy up anything that might need any creases taken out of your clothes . Tea and Coffee making facilities . roomy and airy surroundings too boot business 28 July 2014
Rated 1.0 out of 5.0 by Disappointing Room was old an tattered. Before our stay we requested a fridge, this was not done. Extremely noisy guests in the room next door during the early hours, reported to the front dest but nothing was done. 24 July 2014
Rated 4.0 out of 5.0 by Regular visits to Elstee I do enjoy stopping at the Holiday Inn the reception staff now know me and acknowledge me on arrival, i alwyas ask for the same room (153) because of the location, its also in a good location i will be using the Holiday Inn probably for the next 3years. 22 July 2014
Rated 5.0 out of 5.0 by Once again a pleasant experience We have been staying at this hotel since it was built. We come to London every six weeks or so to see our children and grandchildren. The hotel is equidistant to our two families of children. The staff at the hotel know as by name and greet us and treat us as family. 16 July 2014
Rated 5.0 out of 5.0 by great stay Fantastic hotel with easy travel around the area. Staff very helpful . Only thing they could not help me with was a charger for my phone. 15 July 2014
Rated 4.0 out of 5.0 by good enough Love free shuttle service to train station since its a little far to walk. 12 July 2014
Rated 4.0 out of 5.0 by Unimaginative breakfast otherwise nice hotel & staff Maybe the price was higher than expected but the hotel is very nice and the service from the staff very good. We already knew from previous reviews that dinner / evening meals were not well received so we eat elsewhere. Unfortunately the breakfast at the hotel was poor. Lacking in variety, quality and presentation. At these prices 3 small pieces of cold meat wrapped in cling film is not very appealing. I paid one-third the price for far better. It would not take much in the way of cost to improve the breakfast at the hotel, just some positive imagination and organisation. Also of all the language choices Welsh was not included !! 07 July 2014
Rated 1.0 out of 5.0 by Disappointing stay :( Sadly I have to say this is the worst Holiday Inn I have stayed at :( The bedroom had torn wall paper on the wall, the curtain wasn't hung properly due to a broken hook and the bed was the most uncomfortable i have slept in for a very long time. A very tired worn out room... I have stayed at Holiday Inns for a number of years now and always book them by choice as I have always had a very good experience, lovely rooms, comfortable beds, etc. This was so poor....... 03 July 2014
Rated 3.0 out of 5.0 by It's ok! Always seem short changed at this hotel. It is unusually expensive for outer london albeit the facilities are good. The rooms tend to be small, and you never get any little extras as you do from other hotels for being a platinum member (eg water and choccie bar). Also half the time, they have no bonus point vouchers (or can't be bothered!) It's ok just not one to rush to! 01 July 2014
Rated 1.0 out of 5.0 by Dont Bother Ddi not have a very happy stay but still gave OK ratings. IHG asked me to review hotel. I did. IHG refused to publish the review. Sent me a link which tells me so but do not tell me why & link to update my review does not work. How do you get good scores. Do not publish bad ones. Not good enough. My advice is dont bother. 01 July 2014
Rated 3.0 out of 5.0 by Comfortable bed and good staff We slept OK but the air con was noisy and not able to cool enough ( you can only set it to -3deg cooler than normal) about 21 deg which is too hot even taking the duvet out of the cover and using it as a sheet) We were woken early in the morning by drilling - planned work in the next bedroom - obviously nobody checked to see if our room was occupied!! Breakfast was to the normal HI template but not well executed, I certainly didn't think it was worth the money - better off with a Costa, and cheaper too. 01 July 2014
Rated 4.0 out of 5.0 by Great value for money As we were attending a party we decided to book a family room . The children enjoyed the pool (albeit slightly small) the room was comfortable and clean, bathroom could do with modernising however the Hotel was great value for money and on that basis I would use it again. 27 June 2014
Rated 3.0 out of 5.0 by generally OK My experience would have been much better if A/C in my room had worked 26 June 2014
Rated 5.0 out of 5.0 by first impression All in All a very plesant stay. Only thing is that the facilities, rooms and gym are a bit tired looking and feeling. A little refurbishment would make a big difference. The rest, Staff, Food and Service were very good 25 June 2014
Rated 4.0 out of 5.0 by Nice Hotel The stay was very good . With good quality rooms & food. 21 June 2014
Rated 2.0 out of 5.0 by Basic Very basic rooms, Had a smell of the drains all day and night. Furniture is basic and stained. Not enough bath towels in the room. 12 June 2014
Rated 5.0 out of 5.0 by Great stay Excellent hotel, very comfortable room, fantastic staff and great breakfast! 11 June 2014
Rated 5.0 out of 5.0 by Pleasant room, nice hotel We stayed on business and found the room very comfortable and the hotel easy to find with plenty of free parking on site. Drinks rather expensive but overall good value. 04 June 2014
Rated 5.0 out of 5.0 by Helpful staff and nice facilities Staff friendly and helpful with nice facilities on site. 02 June 2014
Rated 4.0 out of 5.0 by relaxed ambience I always feel relaxed when I come to the holiday inn, the staff are friendly and helpful. The atmosphere is calm and relaxing. The rooms are clean & well-kept. 30 May 2014
Rated 3.0 out of 5.0 by Holiday Inn Vs Holiday Inn Express Why as an IHG member can I stay at an "Express", get free breakfast and free wi-fi anywhere but at a normal Holiday Inn, I cannot? I also paid more for the normal Holiday Inn but got so much less for my money? I will not be looking to stay at any Holiday Inn's until this is addressed but I will continue to use the far superior, and cheaper Holiday Inn Express. 20 May 2014
Rated 4.0 out of 5.0 by large rooms Had a nice large room in a quiet part of the hotel away from the A1. Clean spacious and nice pillows. 18 April 2014
Rated 1.0 out of 5.0 by Smoking in hotel Guests in an adjacent room were smoking. I reported this three times to reception and ultimately at 2 am I had to move rooms and was told that the offending guests would receive a cleaning bill the following morning. This is not the first time I have complained about smoking in the hotel - some months ago I was given a room that had clearly been occupied by a smoker, and was moved to a smoke free room. The hotel is supposed to be non smoking and therefore the offending guests should have been moved or asked to stop smoking at least. Poor service I will try not to visit this hotel again. Room was clean, although I can never get the air con to work satisfactorily. There was a hair in the bath, but otherwise ok. Breakfast was fine. Altogether this is an old and tired hotel badly in need of refurbishment. 09 April 2014
Rated 1.0 out of 5.0 by Third Visit This was my third visit with the experience deteriorating on each successive stay. The reception was slow, with one receptionist having a friendly chat with a guest, whilst the other fiddled about sorting through papers and exchanging words with the first receptionist – why was there no Priority Book In? The food I ordered was efficiently and quickly delivered to my room; however, it was bland, tasteless and the chip were undercooked. I decided to get a drink from the bar; but finding only one member of staff on duty, and waited whilst she fiddled about taking food orders from some guests, only for a second guest to appear and for her to begin taking his food order. Such lack of staff and mediocre food has convinced me not to use this hotel again. 23 March 2014
Rated 5.0 out of 5.0 by Its the staff that make your stay half comfortable This hotel been my home for a couple of weeks all most every year, great staff, great food, will definitely recommend to anyone 13 March 2014
Rated 3.0 out of 5.0 by Good staff but poor room. It's always nice to meet helpful staff and this hotel certainly has them,. However, the rooms are badly outdated and the beds dreadful. After flushing the toilet the tank took an eternity to fill up and we didn't appreciate the noise it made during the night. Having stayed at other hotels in this chain, I'm afraid this one desperately needs an overhaul. I was given a quiet room but the racket from nearby doors closing, coupled with very uncomfortable beds made it impossible to have a good nights sleep. The restaurant and bar were pleasant, as was the pool . I have stayed at other hotels in the area in the same price range, and found their rooms to be of a much higher standard. 11 March 2014
Rated 5.0 out of 5.0 by hotel design Nice hotel design, open space feeling. Reception team very kind 11 March 2014
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