Rated 3.9 out of 5 by 151
Rated 5.0 out of 5.0 by CJ99 Great Service
Asil on the reception desk is brilliant. He knows me well enough to have a meaningful conversation when I check in and always makes me feel valued. Very welcome at the end of a long day, thank you Asil.
10 February 2014
Rated 3.0 out of 5.0 by Phil_1 Not a Relaxing Stay
A fire alarm at 3am. I learned the following day it was caused by a guest smoking. While the hotel can't help that there was no offer of refund or reduction for a ruined night's sleep.
All we got was a poorly typed letter outside the door (see attached photo). The letter was pretty amateurish although to be fair the desk staff I spoke to seemed fine.
Added to this I was staying on the second floor and the water pressure in the shower was poor and definitely below par for Holiday Inn. In this day and age there is no excuse for that.
I've stayed at this hotel before and, while not the best Holiday Inn, it is usually OK, although this stay wasn't a great experience.
08 February 2014
Rated 3.0 out of 5.0 by Dessie47 Average Stay
Spend one night away with my husband, the check in staff was not very assertive, they did not show us where our room was , direct us to the leisure facilities or even were the breakfast will be served in the morning.The room was not very clean , it was dusty and the bath was dirty.
The towels provided was nice. Would have liked some extra pillows in the cupboard as the pillows was not very comfortable and the bed was moving around (the king-side bed is in actual fact two small beds put together and because the base is on wheels it kept parting and moving around during the night. Could not sleep well at all. The leisure facilities needs some upgrading as there was quite a few floor tiles missing in the sauna and all the soap dispensers in the washrooms was broken , off or missing.
Not a bad stay but have had much much much better service for the same price or less.
Could not fault the breakfast the next morning, the variety was great and there was ample to choose from.
PS. when posting my review , I had to change the name from from awful bed to something ells as the site notified me "the name has already been taken " - clearly I am not the only person who has gripe with the beds - but clearly nothing is being done. Pitty because it could be a nice hotel.
05 February 2014
Rated 3.0 out of 5.0 by Phil Tired Good hotel, could be great.
Hotel was clean, room comfortable and breakfast was good. The gym was excellent, and staff friendly. Let down by self closing sprung doors which are constantly slamming shut, so light sleepers will not have a good experience.
03 February 2014
Rated 4.0 out of 5.0 by Nay 1 Excellent Stay
I have stayed at the Elstree Holiday Inn on numerous occasions and every time the stay has been very good - the atmosphere is very good and service is of a very high standard - would always recommend this hotel and IHG to anyone.
03 February 2014
Rated 5.0 out of 5.0 by quaver Centrally located for easy access to London
A quality hotel with very good amenities ie pool and gym. Excellent service, clean comfortable rooms. Very helpful staff.
28 January 2014
Rated 3.0 out of 5.0 by Niki123 Uncomfortable bed ... dirty bath
My stay was poor on this occasion. I booked a king bed. My bed was two singles pushed together and this was uncomfortable as the gap got bigger during movement.
I noticed the bath as I was leaving, I had to leave unexpectedly during the night and therefore did not have to use it. However there were hairs in the bath that did not belong to me!!
10 January 2014
Rated 2.0 out of 5.0 by Peter155 Not up to normal HI standard
Rooms felt a bit cramped and cluttered
Had booked evening meal deal but then restaurant was closed so had to have bar meal - not really the occasion we hoped for
The staff were friendly but the management were absent and should not advertise DBB packages when they have no restaurant open
06 January 2014
Rated 1.0 out of 5.0 by Never again New Year's Eve party
Worst night ever strangers sitting on your table children not being able to eat the carvery food but all the kids food had been eaten by the adults the beef was prob the worst thing I have eaten it was hard as leather and fatty also no manager that could deal with the problems there and then in fact nothing was done the evening was ruined staff were rude and said it was tough said the sales team told everyone anyone could sit on your table omg strangers sitting next to your small children who you don't know . I asked all the correct questions before I booked as there were problems last year making families sit in reception near the bar and main doors with small children it was a nightmare but I don't know what was worse as I didn't eat a thing my children didn't have anything to eat I nearly had a row with the strangers on our table we were also squashed as they put 12 around our table instead of the 11 which the table was able to seat my family would not spend new year there again and I went home for half the evening so sad as it was the first time our family had all been together in 8 years gutted it was such a diaster
05 January 2014
Rated 5.0 out of 5.0 by Chozzy Great stay at this Holiday Inn
We stayed for 3 nights over the weekend. Arrived & check in was smooth. Offer 1 hour internet as Priority members.
Had dinner that night on a special £29.99 2 courses & 2 glasses of wine. Great value & great food.
Breakfast was OK & staff were attentive.
Room was a king size. Huge bed & room was clean & tidy. Slight noise from traffic outside.
Only negative was the pool which is not very big & the spa pool was out of order.
Only 3 miles to nearest tube station (High Barnet) to get into London in about 40 mins. Also drove into London on Sunday in 30 mins. Very convenient location if travelling home North as on A1.
We really enjoyed our stay
08 December 2013
Rated 1.0 out of 5.0 by Pask Disappointed
Check inn ok arrived at room which was a little dated. Used toilet and toilet failed to re-fill, contacted reception whe sent maintenance who informed us there was nothing they could do as hotel was full and the toilet in that room always took ages to fill.
Visited reception who confirmed this and said its been like that for ten years and we are completley full so cant move you.
So we had to time our ablutions allowing the toilet at least 30 minutes to refil through out our stay - totally unsatisfactory.
We had tickets to be part of the audience for strictly come dancing show which my wife had been really excited about since we where informed we had won them and she insisted on a nice hotel to make weekend and booked Holiday Inn - Very disappointed.
07 December 2013
Rated 4.0 out of 5.0 by BLONDON A Very Comfortable Hotel
The fact that this hotel is so accessible from the A1 makes it ideal to use whilst enroute North or South. On arrival one is made to feel welcome and the open aspect of the public rooms offers an ideal location for lunch, supper or just a drink. The swimming pool although small is a bonus. I will certainly use the hotel again in the future.
04 December 2013
Rated 5.0 out of 5.0 by CJ99 Great Service
I was welcomed by Alex when I arrived. Alex had my room key ready and check in was fast and efficient - great service with a friendly smile. I was also acknowledged as a Priority Card member.
04 December 2013
Rated 5.0 out of 5.0 by Hamill73 Surprisingly good bar food
You know when you stay in a hotel and you really don't want to eat there as usually hotel food is over priced and poor quality. Well I arrived late and couldn't be bothered going out but fancied a pint and some champions League footy so I went down to the bar. The Bar had a reasonable bar food menu which was great quality if a little dear.
Staff were all knowledgeable, cheerful and helpful.
02 December 2013
Rated 5.0 out of 5.0 by WENDYM Fabulous time
We stayed here 23rd November for one night only, to be fair wish we could have stayed longer. The experience was fabulous. We had room service and the food was great, arrived in good time, delivered by a lovely older lady ( sorry didn't get her name ). The hotel receptionist Alicia could not have been more pleasant and helpful. I will certainly stay at other Holiday Inns because of this experience WELL DONE.
28 November 2013
Rated 5.0 out of 5.0 Excellent service ...Friendly helpfull staff !!!!!!!!!
Just had a weekend away ...and stayed at Holiday Inn Borehamwood ...Always made to feel very welcome !! And staff always very helpfull ..Food in restaurant and bar and breakfasts are excellent !! We have stayed several times and will continue to do so !!!! MANY THANKS ....!!!!
26 November 2013
Rated 5.0 out of 5.0 by hersky great location
Upgraded on arrival not sure why, but very comfortable room, needed to change pillows as they were too hard. Complimentary drinks and chocolates a lovely touch, dressing gowns and slippers.
indoor pool very small not wonderful for swimming lengths.
we always stay here when a hotel is needed.
breakfast adequate plenty to offer.
hotel only good location if you have a car.
staff very friendly.
23 November 2013
Rated 5.0 out of 5.0 by Ian7707 Overnight stay 13/11/2013
Fantastic all round, meeting rooms well equipped, rooms clean and tidy, food excellent
17 November 2013
Rated 4.0 out of 5.0 by Sharky25 Good location
The location, services and staff attitude are great.
An improvement would be general management organization and equipping conference staff with the knowledge and ability to run the function to business standards.
17 November 2013
Rated 5.0 out of 5.0 by JoVP My North London preferred hotel
I have used this hotel on several occasions, and it was one which promised much and didn't deliver. However, my more recent stays have cemented my decision to make this my North London base. The staff are attentive, and definitely try to make regular customers welcome, as demonstrated by not even having to give my name to check in, and I only stay once a month. Dinner service has improved dramatically, with Mary, the Supervisor being a prime example of why good staff learn from good leadership.
I am fortunate also that, when I do receive a room upgrade, they have remembered which is my favourite room, and assign me this when possible.
I have not tried out the pool, but will do so on my next stay.
17 November 2013
Rated 4.0 out of 5.0 by JoVP Better when they know you as a regular customer
This is definitely one of those hotels where, the more you stay, the better the service. On this occasion, the heating was turned on in my room before I arrived (I have a musculoskeletal condition made worse by cold), my food preferences were catered for, and both check-in and check-out were handled smoothly.
My first stay in this hotel made me wonder if I would be back, but this has now become my Darlington base, when I am working in the area.
Top tips: if you can, book in advance and go for an Exec room, as they are very spacious. Check whether the bathroom has a window, because if it does, it will make the room very cold!
17 November 2013
Rated 3.0 out of 5.0 by 123456qwerty it was ok
Nice hotel, very impressed, sleep qua;lity would of been highier but had a fire alarm at 5am, due to faulty equipment, and double bed was two single beds joined together
01 November 2013
Rated 1.0 out of 5.0 by Wolfywolf Better experience at Golders Green Hol Inn Express
Internet access was non existent - although I complained to reception within 30mins of check in it took until check out for the member of staff to get it working on my device
The printed instructions given were not suitable for ipads and no one in building could help me til checkout
Bar staff refused to honour Irish Coffee as free Gold Member drink
Upon arrival and checkout there appeared to be no concern for customer experience
Would have to think twice about staying here again
31 October 2013
Rated 4.0 out of 5.0 by Jackie1999 Pleasant hotel
General cleanliness of hotel a good standard. Rooms are a fair size, and quality if bed was comfortable. Shower was very weak, with very little pressure.
Relaxing environment with plenty of social areas.
Reception staff wasn't acceptable, service was slow. There was a long que at check in, with one staff on desk who was slow, and another member of staff who just looked on. When asked to support, there was no commitment.
29 October 2013
Rated 5.0 out of 5.0 by AMo7 Friendly and helpful staff
I have stayed at this hotel on many occasions and in the last 6 months have noticed that the already good service has further improved. The staff are very friendly and go out of their way to be helpful. The reception staff deserve particular recognition.
One negative about the hotel is that because it is located near the busy A1 some rooms are quite noisy. However, there are also a lot of rooms that are very quiet.
26 October 2013
Rated 5.0 out of 5.0 by craftytree Great Hotel
staff very Friendly, every where in hotel was very clean and the bed was very comfortable breakfast was very good the only downside to the breakfast it was cold the hot plates where it was kept on did not seem to be doing the job of keeping the food hot the breakfast grill plates really need to be looked at or replaced apart from that the hotel was GREAT & so were the STAFF.
23 October 2013
Rated 5.0 out of 5.0 by NickCWA Leisure or work; here's the place to chill
This is a great hotel to chill out in after a day's work or being out and about on other stuff. The staff are a laugh but always maintain a professional attitude when they help you. The rooms are excellently maintained as the very handsome public areas. I prefer quiet and comfort and have got exactly that each time I have stayed on my own or with my partner.
Recommended and valued as an excellent place to stay if you are working or playing within a short distance of the A1 (2 minutes away), M1 or M11.
21 October 2013
Rated 3.0 out of 5.0 by Jazzymine Good Short Stay
We came here to go Harry Potter World which is about 20min drive from the hotel. The hotel has a small swimming pool and good bar and restaurant facilities. We had a king room but it was 2 singles put together with a sheet holding them together. The breakfast was good with a good selection. The staff are really friendly and nothing is too much trouble, they are a credit to the hotel. If the bed was a proper zip and link bed this would have made the stay great.
25 September 2013
Rated 5.0 out of 5.0 by Sammyntts1 Great find
We have been looking for a hotel close to Barnet, where our son has a property, for some time.
Our stay at the Holiday Inn was the best ever and we will stop looking now and return to Elstree.
Friendly, helpful staff and a tremendous breakfast.
24 September 2013
Rated 4.0 out of 5.0 by Lily98 Decent hotel but the cost of wifi is ridiculous
Good hotel for visiting London without the hassle of driving into Central London: it's situated right off the A1 and not far from the M1 and M25. The room was comfortable and very quiet and the food was very good. Staff were friendly and helpful. In fact, the only downside to this hotel is the extortionate cost of wifi.
23 September 2013