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Rated 4.0 out of 5 by 304 reviewers.
Rated 1.0 out of 5.0 Poor experience We arrived to find that the booking we had made was not recognised by reception and there was a bit of backwards and forwards to the back office before we were allocated the correct number of rooms. Even then two were put in my name rather than the actual guest. On top of that I was not recognised as an IHG Member and had to produce my card before points were allocated. The rooms were cold as there was no heating in the hotel and although this was mentioned, no one pointed out the fan heater in the wardrobe which i didn't discover until the next morning. We had an event the next day, but that too was not well handled and no one coordinated (e.g. no danish pastries in the morning on arrival of our 30 guests, despite being ordered and coffee did not arrive on time and we had to remind) Things improved after the duty manager intervened and the rest of the day ran like clockwork. We have used this hotel on many occasions previously and although experiences have been mixed, it has never been this bad. This experience is making use reconsider future use. One person to mention is Lorretta who was on bar duty, she gave excellent efficient service with a smile and was a pleasure to deal with. One other bar staff member seemed to be too interested in flirting with a particular guest than serving at the bar and indeed was seen to be sat with him later in the evening. Not impressed! October 4, 2015
Rated 5.0 out of 5.0 by Value for money We have stayed at many hotels in the North west of London but this rates as the best. It is good value for money and the rooms are well equipped with a bathroom that actually has a bath rather than just a shower. The public rooms are spacious and the free parking was a bonus. We would definitely recommend this hotel. September 30, 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service I have stayed in the Holiday Inn London-Elstree multiple times over the last 18 months My stay was comfortable and the friendly staff make the place. (such as Amy, Lottie, Siobhon etc..) There are a couple of areas that needs to be improved, (in my opinion) the rooms are out dated and could possibly do with revamping (and possibly new beds). Even tho the hotels menu has just been re-designed, it has lost a number of its best (classic) selling items, the current food quality is acceptable however saying this, it can be hit and miss to what you receive vs the exact items you order.(to the menu) September 21, 2015
Rated 5.0 out of 5.0 by elstree A lovely stay. Room was spacious, bed very comfortable and the staff were lovely. September 7, 2015
Rated 5.0 out of 5.0 by Comfy room, helpful staff We stayed in the hotel for one night to attend a family party. Very good service, clean and comfortable room, and liked the choice of pillows and air conditioning. Buffet breakfast though certain dishes can be made to order. Could have done with more staff in the restaurant as some items were slow to be replenished. September 6, 2015
Rated 5.0 out of 5.0 by EXCELLENT STAY AND STAFF I have been meaning to stay at this hotel for some time and now wish I had done so before! Everything, from the staff's helpfullness, to their demeanour helped to make our stay a really pleasant experience. We hadn't seen this IHG menu before and there was lots to choose from; having done so, we enjoyed it in our room. Thanks to the staff who cheerfully delivered it to our room. Will definitely stay again and am looking forward to it very much. September 3, 2015
Rated 5.0 out of 5.0 by Lovely building and a great night's sleep! Lovely hotel, would come back again to stay with a bit more time to use all the facilities! September 2, 2015
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