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Rated 3.9 out of 5 by 661 reviewers.
Rated 5.0 out of 5.0 by Experience at the hotel Overall our stay was good. Wifi has served our needs. The concierge and baggage area were very helpful. Housekeeping cannot be contacted by phone for our personal needs. 20 July 2014
Rated 4.0 out of 5.0 by Very Friendly Staff The Staff were extremely courteous and helpful...Thanks. Very close to various parts of London Via the Tube. 20 July 2014
Rated 4.0 out of 5.0 by A truly international hotel In terms of size this is is a colossus. If you like the atmosphere of large, busy international hotels then this is the place to sit in the coffee shop and people-watch during the day. Given the diversity of visitors and its sheer size then it is remarkably well run. OK, the rooms are a bit claustrophobic, you have to wait in line for breakfast at certain times but the chance to meet and enjoy a beer with people from all over the world more than compensates. Don't sit in your room in the evening - get out and make new friends! This hotel represents the demise of Facebook..... 20 July 2014
Rated 5.0 out of 5.0 by We are frequent travellers The Holiday Inn - Kensington Forum is in a great location as it s a 2 minute walk from the Gloucester Rd tube. The staff are friendly and Hendrik the Concierge is extrmely helpful. He organised a very good rate for a luxury car to the airport and is very approachable if you need any assistance. The rooms are a little tired but are a good size compared to other London hotel rooms. The beds are comfortable and the hotel is in a quiet location which makes for a restful sleep. We are business travellers and will definitely return again to this hotel. 19 July 2014
Rated 5.0 out of 5.0 by Great service We were particularly impressed with the concierge service. The concierges were knowledgeable and helpful in every way, and everything they advised us about turned out extremely well! 19 July 2014
Rated 4.0 out of 5.0 by Good enough I did a late booking in the middle of summer so not much choice in the price range I was looking at. This was a bit more expensive than I had hoped for, but still I was very satisfied with the stay. The only drawback that I cared about was that the aircon was a bit too noisy. But when using earplugs I slept like a baby. 18 July 2014
Rated 5.0 out of 5.0 by Great Hotel Loved this Hotel, room was larger than expected and very comfortable. Close to trains and buses, staff very helpful. 17 July 2014
Rated 3.0 out of 5.0 by Most UNCOMFORTABLE BEDS of ANY hotel in the WORLD!!!! The London - Kensington Forum must have decided that buying "mattresses" that would last a century was more important than guests actually being able to sleep on their mattresses! I spend almost 100 nights a year in hotels all over the world, and I can honestly say without any hesitation that this hotel has the MOST UNCOMFORTABLE beds of ANY hotel that I have ever stayed in anywhere in the world!!! If you are only there for one night you can probably get by, but God help your back if you have to spend more than one night trying to sleep on these torturous contraptions! After two nights here, I can barely walk the next morning!!! Never mind that the rooms in this hotel are smaller than most walk-in closets in some hotels, so that the infernal "bed" takes up 90% of the floor space! If there was any free floor space available in these closet sized rooms I'd sleep on the floor just to avoid what their beds do to my back!!! 17 July 2014
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