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Rated 3.9 out of 5 by 805 reviewers.
Rated 3.0 out of 5.0 by Oh dear - what happened? I have used this hotel numerous times before and it always met my expectations. This time - a different story. 1) no-one at the "IHG Gold card section for either check-in or check-out. 2) Eventually checked in by a trainee but who had to keep referring to someone else. 3) Had to ring 3 times for room service and then the head chef rang back because the original person didn't understand the order. The best part of the stay was the courtesy of the bell boy (David?) who looked after our bags both at check-in and check out. 28 October 2014
Rated 4.0 out of 5.0 Good hotel for disabled clients My husband is a wheelchair user and this was an easy hotel for access from coming in at the entrance to getting to the room, lifts were a bit slow, room spacious and good disabled bathroom but would have preferred a separate shower instead of a bath. Excellent service, friendly helpful staff. Good location for the Albert Hall we were going for a concert. Nice breakfast good choice and food was hot, missed the coffee machine that allows you to make your own lattes and cappuccinos which other Holiday inns have. Would stay again, there is a car park but didn't fancy negotiating London traffic. Would have liked a bit more choice of the drink sachets in the room but appreciated the fridge, ironing board and iron. In house bars and restaurants but we didn't use these, not noisy , we were on the 2 nd floor, close to Supermarkets bars and restaurants 28 October 2014
Rated 4.0 out of 5.0 by Great Concierges Service Staff friendly. The concierges extremely knowledgeable and helpful. They helped my sister and me with something almost daily during our eight day stay. Located only a short block from tube station. Neighborhood not bad but found nothing open after theater except hotel facilities. Twin room small but comfortable -- view of London from our 16th floor room was fantastic. Breakfast room very nice -- be sure to include when booking or purchase tickets from front desk to save about five pounds per breakfast. CON -- each room is only allowed free WiFi for two devices; therefore, we were not able to use our i-pads and cell phones unless we paid additional fees (we are both IHG Club members). 27 October 2014
Rated 5.0 out of 5.0 by great place to stay usual reliable holiday inn. very good standard of accomadation, food and service. easy to recommend for excellent value for money. 27 October 2014
Rated 5.0 out of 5.0 by Very helpful staff. Location was excellant. We had a great experience staying at the Holiday Inn in Kensington. The concierge was very helpful and the service in the Business Center was outstanding. We loved our stay in London and would definitely stay their again! 27 October 2014
Rated 4.0 out of 5.0 by nice and close to public transportation poor cleaning inside furnitures drawers: inside a drawer I discovered old wrapping biscuits paper originating flies. Also the second day afer cleaning the dirty papars were still there. 27 October 2014
Rated 5.0 out of 5.0 by Staff All of the staff were friendly and helpful, especially Francesco. The concierges were so knowledgeable, friendly and helpful. 25 October 2014
Rated 5.0 out of 5.0 by Great staff, comfortable room, amazing food in the restaurant! My sister and I stayed at your hotel for 6 nights in early October, it was a wonderful stay! Helpful staff, we were very happy with our stay. Thank you so much! 24 October 2014
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