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Rated 3.9 out of 5 by 656 reviewers.
Rated 4.0 out of 5.0 by Good enough I did a late booking in the middle of summer so not much choice in the price range I was looking at. This was a bit more expensive than I had hoped for, but still I was very satisfied with the stay. The only drawback that I cared about was that the aircon was a bit too noisy. But when using earplugs I slept like a baby. 18 July 2014
Rated 5.0 out of 5.0 by Great Hotel Loved this Hotel, room was larger than expected and very comfortable. Close to trains and buses, staff very helpful. 17 July 2014
Rated 3.0 out of 5.0 by Most UNCOMFORTABLE BEDS of ANY hotel in the WORLD!!!! The London - Kensington Forum must have decided that buying "mattresses" that would last a century was more important than guests actually being able to sleep on their mattresses! I spend almost 100 nights a year in hotels all over the world, and I can honestly say without any hesitation that this hotel has the MOST UNCOMFORTABLE beds of ANY hotel that I have ever stayed in anywhere in the world!!! If you are only there for one night you can probably get by, but God help your back if you have to spend more than one night trying to sleep on these torturous contraptions! After two nights here, I can barely walk the next morning!!! Never mind that the rooms in this hotel are smaller than most walk-in closets in some hotels, so that the infernal "bed" takes up 90% of the floor space! If there was any free floor space available in these closet sized rooms I'd sleep on the floor just to avoid what their beds do to my back!!! 17 July 2014
Rated 5.0 out of 5.0 by A Suite Treat My wife and I stayed in one of the Suites on a Friday and Saturday in June as part of a birthday treat. Our accommodation was not quite ready as we arrived a little early so we were shown to the Exec. lounge for refreshments. After only a short while Suite was ready. If anything it was a little more spacious then expected - a large entrance vestibule leading through to a lounge area, separate work-station space, a good size bedroom, bathroom with walk in shower and bath, and a separate toilet room. Everything was spotlessly clean, bed was very comfy, ample beverages/water - didn't use the mini-bar, nor the iron! Regarding food, we had only breakfasts in. Service was very good, and there was a very wide selection of food. Being buffet, no excuse for not fuelling up. The Hotel location is particularly good for Earls Court, which we could see from our lounge/bedroom, say 15/20 minutes walk, and is five minutes max. to Gloucester Road Tube station. I would describe the atmosphere generally in the hotel as relaxed, though efficient. From our two night stay, we were very happy with all aspects of this hotel. 16 July 2014
Rated 4.0 out of 5.0 by Lovely stay and brilliant view Great for a stay in Kensington, close to museums, and tube. Fantastic views comfortable rooms. 16 July 2014
Rated 5.0 out of 5.0 by very nice experience my wife and I stayed here for 3 days and enjoyed every minute. everywhere was spotless and ALL the staff were helpful and very friendly. the bedding spotless, bathrooms as well and though the bedroom are on the small side you find you have all the things you need. we where upgraded to the 27th floor through my gold IHG and the views are breathtaking. breakfast we could not fault at all. plenty of choice in all departments. it was our 49th wedding anniversary and we both would love to return for the big 50.P&J. 14 July 2014
Rated 4.0 out of 5.0 by good but not excellent Toilet blocked but was immediately resolved....breakfast was really good and certainly a welcome included feature. Room small but par for the course with london. Bar served good food at reasonable rates which makes a nice change.If I needed to visit the area again I wouldstay again, but only with the free breakfast. Tube station around the corner. 13 July 2014
Rated 2.0 out of 5.0 by Will not come again Although I am a gold member of ICH Group, and have stayed in many properties all over the globe, but this property was the worse especially the front desk officer (check inn personal). I did not feel that i was treated as loyal member of ICH. I definitely will not stay there in future. 13 July 2014
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