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Rated 4.0 out of 5 by 939 reviewers.
Rated 4.0 out of 5.0 by Ideal for family vacation Affordable, good location, accessible, efficient staff 23 January 2015
Rated 5.0 out of 5.0 by 2 nights of bliss!! Stayed over a weekend, staff were exceptionally nice, no falseness at all. Naomi on reception really helpful. Hotel well placed 1 min walk to Glouster road tube, which is a straight journey from St Pancras. Plenty of eateries within walking distance and a handy Tesco and Waitrose. Absolutely ideal for visits to the museums and Royal Albert Hall. After a hearty breakfast you can walk the 30 mins passed Hyde Park and Harrods and on to Oxford street etc. Overall an excellent stay. Thank you! 22 January 2015
Rated 5.0 out of 5.0 by great hotel Although the hotel does show some age it is still a great place to stay. The location is outstanding and some of the room views are the best in London. The thing that really makes this a good stay is the staff, they are all excellent! 20 January 2015
Rated 4.0 out of 5.0 by Good service all round This is a big hotel and I found it to be very well run. With so many rooms there is a risk that guest numbers become too much to cope with. I didn't find this at all. No long queues at reception or breakfast. Handy location for central London I will stay again whe next in London 20 January 2015
Rated 5.0 out of 5.0 by Good overall experience. Had a pleasant check in with Bogdan. Room was good and comfortable. Food was of a good standard. Had a not so good time with car parking pay station does not issue receipts. Business users beware. I would be happy to recommend hotel to future travellers. 20 January 2015
Rated 5.0 out of 5.0 by Great Hotel Great Location The hotel staff is excellent and very accommodating. If there is any issues with your room they fix it immediately. The rooms and lobby are very clean. I would highly recommend this hotel. 19 January 2015
Rated 1.0 out of 5.0 by They can learn a thing or two from their sister properties up the road. As a Platinum Elite, I don't exactly require much to keep me happy. A nice greeting, a clean room with a comfortable bed, and a quiet night's sleep are the basics. None of those were met during my stay last weekend. First of all, we got in rather late from Stanstead...and were met with a somewhat surly greeting by the check-in attendant. No "thank you for being a Platinum elite," no "drinks or bonus points" offer...and then when she mentioned they had "upgraded me to a better room," it somehow became the exact room I had reserved in the first place. When I inquired as to the status of my request for a crib for my daughter, she said that there was no request on file...until I produced my printed copy of the confirmation that had it. Frankly, the room was a dump. I guess I am spoiled a bit by being routinely upgraded to the executive level (wasn't even offered here, even though they have more than one floor designated...maybe they were looking to make more money from paid upgrades instead of offering it to Platinums?) Want a mini-fridge? Not there anymore...all that remains is a hole in the desk unit with a loose plug-in sticking out of the wall. Comfortable bed? Only if you like sleeping on the equivalent of a stone slab. The coup-de-grace started at 0745 each morning...when the maid staff began their daily cleaning. Maybe the walls aren't as soundproofed as I was expecting...but I should not be receiving an involuntary wake-up call each morning by loud conversations, slamming hallway doors, and repeated "housekeeping" knocks at my door even when the "do not disturb" sign was posted. I guess when your bread-and-butter customers are the US airline crews from Heathrow, you don't necessarily have to worry about keeping your elites as happy. However, this elite will not be staying at this hotel again for quite some time. Take my advice: the location is great, the rates are cheap compared to other areas in London, but you're better off spending your pounds or points up the road at locations like the Intercontinental Park Lane (where we stayed last month). THEY know how to take care of their elite clientele. 15 January 2015
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