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Rated 3.9 out of 5 by 733 reviewers.
Rated 3.0 out of 5.0 by Lovely Hotel but could improve Difficult to rate this hotel based on services and food because I was there specifically for the Caribbean Night. I had heard alot and come with high expectation but left slightly disappointed. Hence, It will be unfair to provide a review on this forum. However, I can provide a comment or two on the hotel itself. Nice and clean, didn't really enjoy my sleep as the bed was not really comfortable. As an IHG Gold member, I was not recognised by your staff at the reception desk, a bit disappointing since this is now a custom I'm used too. The room was a bit tight space wise and your iron was not hot enough to smoothen a shirt. 03 September 2014
Rated 1.0 out of 5.0 by Communication an absolute mess First of all Internet is not free in your hotel. It is many years since i saw taht iun any other hotel. I could get it free if I joined the club which I did. it took Three Days of my stay of four days to make it work which was a disaster for my job. the phone did not function even though I complained about that two times. i had to walk up and down when I wanted to Contact the reception because the elevators did not work. I will NEVER stay in a Holidayinn hotell anymore. even thiis you make difficult. the nickname disappointed was already taken. that is an indication. 02 September 2014
Rated 5.0 out of 5.0 by Wonderful welcome for a disabled visitor It has in the past been difficult to find decent accommodation which offers sufficient facilities for my severely disabled husband. Here we had a spacious room and bathroom with a ceiling hoist which made it possible for us to look after him. The staff were extremely helpful, friendly and disability aware. Everyone seemed very friendly and welcoming. To find somewhere able to accommodate a severely disabled guest in such comfort is a delight. We were able to book the adjoining room for carers and all of us, able and disabled had a good stay. At no time were our requests for help, extra towels etc treated as a problem. It would be easier for washing someone as disabled as my husband if the bathroom were a 'wet room' rather than a shower over a bath, but at least there was plenty of space. Our room was on floor 2, getting a lift which was not already too full for my husband to get in to go down to breakfast was the only difficulty - with so many floors above us the lifts were pretty full. But when we spoke to the manager he helped us so even that was overcome. I would thoroughly recommend this hotel 02 September 2014
Rated 5.0 out of 5.0 by excellent location excellent location close to great museums and the underground as well as several places to eat. Staff very helpful. room size equal to rooms in the U.S. prices good for London. overall very good experience. 01 September 2014
Rated 1.0 out of 5.0 by Wasted my air miles staying here I have spent 2 years saving my air miles and decided to spend them at the holiday inn, Kensington forum as a 16th birthday treat for my daughter. I had booked interconnecting rooms as we were bringing my elderly mother so that she could join in on the celebrations. On arrival we were told that we didn't have interconnecting rooms but our rooms were close together. This was not ideal for our family situation and I raised my concerns to Aga on reception, but was told no interconnecting rooms were available. We were also told that one room was ready, the other would be ready soon. We were on the 7th floor, so had to take the lift, but 3 out of the 6 lifts were out of order, and after a 10 minute wait for a lift to become available we made it to level 7. On arrival to our room we opened the door, but we were unable to get in as the latch from the inside was across the door. I found housekeeping to see if they could help but informed me I would need to go back to reception. So I left my children with my mother to save moving all our luggage back down the horrendous lifts and I went back to the reception desk. I spoke to Aga again on reception , she told me she would ring up to housekeeping to find out what was happening in our room and I would have to wait until she had spoken to them. After waiting half an hour she still hadn't spoken to housekeeping I decided to get my children and mother as I knew they would be getting anxious as to where I was. When we were all back on the foyer I asked to speak to the manager, who was a lot more helpful, she found us rooms on level 4, as it was finally discovered that the room next to ours on level 7 had been using our room also through the interconnecting room. The manager also gave us complimentary breakfast for our inconvenience. However the rooms that we were given were not very clean, I had hair on my tea tray and the carpets were dirty. I was thoroughly disappointed with our stay here and am so annoyed that I have wasted all my air miles and that my daughters birthday was ruined by this hotel. 29 August 2014
Rated 4.0 out of 5.0 by Nice room but no view We had stayed at this hotel last year which is why we booked it this time. We decided to splash out on an executive room this time but were very disappointed when we were told that all executive rooms were on the lower floors. Instead of a lovely view across London all we could see was a tree and the building opposite despite what I felt was a very high price tag. The room was certainly no bigger or better than the room we had on the 26th floor last year which was just a standard room. That being said the room was clean and comfortable and in good condition. The bed was comfortable and we both slept well. The extras that come with an executive room like access to the business lounge were very welcome and we did take advantage of those. We arrived at 2pm which is normal check-in time only to be told that our room was not ready and would be 20 minutes. We waited for an hour with the staff in the business lounge checking regularly to see when it was ready. In the end we just went back to reception and this time it was ready. 28 August 2014
Rated 5.0 out of 5.0 by God location, good atmosphere, friendly staff. This hotel is in a great location, the rooms are comfortable, they all have a view, and a fridge (this is my experience staying here regularly for almost twenty years.) The restaurant and coffee shop are good, the staff are all friendly the concierge is knowledgeable and very helpful.I recommend this hotel to all my friends. 28 August 2014
Rated 5.0 out of 5.0 by Good location with great value This property is conveniently located with only a few minutes' walk to underground station. Staff are courtesy and helpful. Nice environment around the hotel. 27 August 2014
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