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Rated 3.9 out of 5 by 755 reviewers.
Rated 4.0 out of 5.0 by Wonderful stay at the Forum i was at the Hotel and must admit I enjoyed My stays. My 1st stay was from Sunday Sept 7- 13 and then from Monday Sept 15 - 17, 2014. I was in the Standard Room which was upgraded to an Executive Room, because of My Gold Ambassador status. The environment was warm, clean and Comfortable while Service was Good. Some of the Staff Stand out: Anju of the Reservations Dept who ensured I came and stayed, and Sharon and Piotr, both of the Front Desk who were very welcoming and cheerful. The Breakfast is particularly good and enjoyable, with great service rendered by nearly all the Staff there. Overall, it was a good stay and I will go back there again. 19 September 2014
Rated 5.0 out of 5.0 by Great Stay (again) I have stayed at the hotel many times over the years the staff and hotel never fails to impress on every stay there. 18 September 2014
Rated 4.0 out of 5.0 by Very enjoyable stay staff very good and helpful Little disappointed on check in no business lounge reception, this was then dealt with by customer relations, breakfast was well organized and enjoyable. 18 September 2014
Rated 3.0 out of 5.0 by Room/Staff This was the smallest room I have ever been given in any Holiday Inn ( I have stayed at this hotel before and the room was excellent). There was a sliding door to the bathroom which made the most appaling noise, therefore using the bathroom in the night meant you woke the other person up. We were woken in the morning by two rings on the doorbell at 08:20 and then a key turning in the lock - good job we had the chain on! it was the cleaner - why would the cleaner be wanting to get in our room at this time in the morning when we had until 12noon to check out? I was absolutely furious as this was a Sunday morning and totally unacceptable. To say we were disappointed is an understatement - this was meant to be a relaxing weekend after a harrowing six months! 18 September 2014
Rated 4.0 out of 5.0 by Good location, hit-or-miss service The hotel was clean and comfortable, with good access to Underground and Kensington area museums and restaurants. The room was not particularly luxurious but was sufficient for my time there. The staff were nice, though some could have been more friendly. I had one poor experience with using the business center. The front desk gave me incorrect information about the center's hours and the computers were not working properly for printing. The room service was quick and the food was decent. But, on one occasion, I called for room service and was connected to the front desk. They said room service would call me back. I waited for 20 minutes before deciding to go out to dinner instead. So, although the hotel was convenient and generally comfortable, there were strange problems with the staff service that were rather annoying. 16 September 2014
Rated 5.0 out of 5.0 by Sentirse mejor que en casa A pesar de ser un hotel muy grande, con constante flujo de pasajeros, Holiday Inn Kensington Forum nos hizo sentir mejor que en casa. El personal siempre muy atento, tiempo de espera mínimo, capaz y eficiente, cordial. La decoracion de la habitacion es simpatica, comfortable, las vistas de la ciudad increibles, sobre todo de noche! como si estuvieramos en un drone. Muy contentos con el Hotel, al que volveremos con toda seguridad. Y lo estoy recomendando a todos mis amigos. 15 September 2014
Rated 3.0 out of 5.0 by my usual london hotel fell short a bit I'm an IHG Platinum member and usually stay at IHG hotels and at this one when I visit London. This hotel is across the street from the tube station on the Padington line from Heathrow, but no one or their website alerted us that the station was closed - thus we had to lug our luggage up stairs then more than a mile - not updating the IHG website to this issue is lazy then, 98% of the time I get access to the executive lounge, I asked twice this time and no way access . otherwise it's a very good hotel in a good London location, but I'm going to shop around for better platinum member service. 14 September 2014
Rated 4.0 out of 5.0 by Room and bathroom small The room and bathroom were a bit small although they were very well cleaned daily and sheets/towels were really in excellent shape. Thought the restriction of only 2 devices for wifi not adequate as these days spouses each have a smart phone as well as an ipad or laptop.Maybe increased to 3 would be more helpful. 12 September 2014
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