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Rated 3.9 out of 5 by 855 reviewers.
Rated 4.0 out of 5.0 by Good location and good value This is an okay London hotel. Great location near underground (including the line to Heathrow) and cafés. Great breakfast - even for vegetarians. Comfy bed. On the downside: Our room was not clean (cleanliness was especially lacking in the bathroom) and did not have a safety deposit box (despite that it was guaranteed when we made our booking). The Starbucks café does not live up to Starbucks quality. The elevators take forever and the hotel could use an overall renovation. It's a bit worn and torn. Regardless of the more negative aspects, we were very satisfied with this hotel. It's a decent hotel to a decent price in central London - what more could you ask for? 25 November 2014
Rated 3.0 out of 5.0 by OK but.... Travelling on business, everything about this hotel was fine but never great. I did have an issue with WiFi which as a platinum card holder should have been free ... it appeared on my bill. Gaining free access was something I complained of daily - never resolved, although once I was on-line it seemed OK. Railway outside could be an issue if you are a light sleeper (I'm not) Views across London from the high floors are terrific Gym is pretty good I didn't eat in so can't comment on food. Room wardrobes are a joke - three shirts a coat and a jacket filled it to the extent that I couldn't shut the door - everything is so crammed in that after I'd ironed my shirts the sleeves were immediately crumpled up and creased 24 November 2014
Rated 5.0 out of 5.0 by Great stay Stayed here many times and will continue to stay here. 23 November 2014
Rated 4.0 out of 5.0 by Teaming with Airline crew/Americans Enjoyed the stay here and deviated from my normal place of HI Bloomsbury for purposes of the Into the nights promotion (needed 3 different HIs). Rooms are smaller than Bloomsbury and is it is much larger hotel. Note the sliding bathroom door. Other than that all good. Only issue for me was the posting of IHG points. Twice I have stayed here and twice I have had to fill out a missing points request. 23 November 2014
Rated 4.0 out of 5.0 by Overall good Plus: great location close to tube station. Comfortable bed. Good breakfast. Special thank you to chef on the omelette station for cooking me some extra crispy bacon. Staff pleasant. Minus: room more expensive than I normally pay despite booking about 6 weeks in advance ( it was a standard room). It was very small and wi fi was slow. 23 November 2014
Rated 4.0 out of 5.0 by Holiday INN Good place to stay - very conviniently located... clean rooms. Comfortable spacious rooms. 23 November 2014
Rated 4.0 out of 5.0 by First class Service/customer care Comfortable good clean room, good location. Staff should be commended for their excellent service/customer care. 20 November 2014
Rated 5.0 out of 5.0 by Super Lage und schönes Zimmer Super Lage, tolle Aussicht vom Zimmer. Höfliches Personal. Der Concierge war super, konnte bei jeder Frage helfen. 20 November 2014
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