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Rated 3.9 out of 5 by 675 reviewers.
Rated 4.0 out of 5.0 Same price slightly less quality. Our stay at the hotel was exactly a year after we first visited the Kensington hotel. During our second visit we noticed a few notable changes. - The fridge appeared to have been removed from all the rooms. - The prepaid evening meal did not include everything on the menu, unlike last year. - A mouse appeared in the dining area during our evening meal on the first night. Staff moved us to a different table and gave us our drinks free of charge on that occasion. Otherwise things were satisfying. Staff were helpful, service was good, and the overall condition of the hotel/rooms were good. Rooms very well isolated and quiet, apart from the door. It still feels unfortunate to pay the same price for our stay as last year, when certain availabilities were no longer included in that price. In the end it had us feel a bit as if we'd got less for our money this year compared to last year. 29 July 2014
Rated 2.0 out of 5.0 by Access Card Dramas and billing issues My access card had to be reset every second day and I had billing issues with the hotel which I am still trying to resolve. 27 July 2014
Rated 5.0 out of 5.0 by Convenient location and friendly staff Warm welcome as always at this centrally located hotel. 27 July 2014
Rated 4.0 out of 5.0 by Excellent Staff and Location Overall Excellent experience. My only critique would be that the guest rooms, although adequate, are very small compared to United States standards. Staff was very professional and attentive. Location was excellent and only one block from tube station. 27 July 2014
Rated 4.0 out of 5.0 by nice service The stay at Holiday inn was nice for me in terms of the staff that was there to assist on special requests. I am a business traveller and thinking out of the box is something i can appreciate from Hotel staff. Good place to go for business travel 27 July 2014
Rated 5.0 out of 5.0 by Excellent Good location, wonderful breakfast, nice travel suggestion provider from consultant service 26 July 2014
Rated 4.0 out of 5.0 by Holiday Inn Kensington The location of this Holiday Inn is perfect, right in the ritzy part of town and a good neighborhood, but also right next to the tube and the buses, so you can get anywhere in London! The staff are extremely friendly and helpful! 26 July 2014
Rated 3.0 out of 5.0 by good location vs small rooms odd won't let us use minifridge good location. bus stop right in front (or the back) the front is tucked on the opposite side of the main street. 2 min walk to gloucester tube station where banks and a no. of eateries are. odd thing there was a mini fridge and we were told by reception we couldn't use it. the concierge was very helpful in providing us with a car service back to the airport. rooms small for twin rooms, really tight. --> house keeping was a bit lacking. there were some stray hairs on newly provided bath towels, and sometimes missing face towels. airconditioning was nice and cold. if you won't be spending so much time in your room, its good location, however the room size could use a 10% increase. it's quite packed. and myself and my travel companion are under size 8 and petite in height and we found it tight. 25 July 2014
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