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Rated 3.9 out of 5 by 751 reviewers.
Rated 4.0 out of 5.0 by Good location, hit-or-miss service The hotel was clean and comfortable, with good access to Underground and Kensington area museums and restaurants. The room was not particularly luxurious but was sufficient for my time there. The staff were nice, though some could have been more friendly. I had one poor experience with using the business center. The front desk gave me incorrect information about the center's hours and the computers were not working properly for printing. The room service was quick and the food was decent. But, on one occasion, I called for room service and was connected to the front desk. They said room service would call me back. I waited for 20 minutes before deciding to go out to dinner instead. So, although the hotel was convenient and generally comfortable, there were strange problems with the staff service that were rather annoying. 16 September 2014
Rated 5.0 out of 5.0 by Sentirse mejor que en casa A pesar de ser un hotel muy grande, con constante flujo de pasajeros, Holiday Inn Kensington Forum nos hizo sentir mejor que en casa. El personal siempre muy atento, tiempo de espera mínimo, capaz y eficiente, cordial. La decoracion de la habitacion es simpatica, comfortable, las vistas de la ciudad increibles, sobre todo de noche! como si estuvieramos en un drone. Muy contentos con el Hotel, al que volveremos con toda seguridad. Y lo estoy recomendando a todos mis amigos. 15 September 2014
Rated 3.0 out of 5.0 by my usual london hotel fell short a bit I'm an IHG Platinum member and usually stay at IHG hotels and at this one when I visit London. This hotel is across the street from the tube station on the Padington line from Heathrow, but no one or their website alerted us that the station was closed - thus we had to lug our luggage up stairs then more than a mile - not updating the IHG website to this issue is lazy then, 98% of the time I get access to the executive lounge, I asked twice this time and no way access . otherwise it's a very good hotel in a good London location, but I'm going to shop around for better platinum member service. 14 September 2014
Rated 4.0 out of 5.0 by Room and bathroom small The room and bathroom were a bit small although they were very well cleaned daily and sheets/towels were really in excellent shape. Thought the restriction of only 2 devices for wifi not adequate as these days spouses each have a smart phone as well as an ipad or laptop.Maybe increased to 3 would be more helpful. 12 September 2014
Rated 5.0 out of 5.0 Anniversary getaway We had decided to attend a promenade concert in the Royal Albert Hall to commemorate our first date thirty years earlier. The hotel chosen was ideally placed for this purpose and also for visiting the museums in the area. 12 September 2014
Rated 4.0 out of 5.0 by Good breakfast great views Excellent welcome, comfortable quiet room , good breakfast, very convenient location friendly staff and I'll certainly stay there again. 11 September 2014
Rated 4.0 out of 5.0 by Good localization and good services The hotel is well located, next to it has a metro station, several shops around you. Has a well-trained service staff that do an excellent job. The breakfast could be better in the variety of fruits, and the quality of food in general. The comfort level of the rooms is good and the quality of sleep is great. 11 September 2014
Rated 5.0 out of 5.0 by Great location Hotel is in a great location and is well priced. The amenities are excellent and the staff very professional. Highly recommended. 10 September 2014
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