Rated 3.9 out of 5 by 736
Rated 5.0 out of 5.0 by MFSW Superior Staff
The location is excellent. From the reservations staff, to the breakfast servers, to the concierge, I was impressed with their courtesy and helpfulness.
31 May 2014
Rated 1.0 out of 5.0 by Wennywoo Noisy and low bathroom water pressure
This hotel was so noisy and uncomfortable after the first night I moved over the road and checked into a decent hotel,
I had an executive room on the sixth floor at at two in the morning the noise started from other people on the floor,
next morning no water pressure for a decent shower
although I had paid for the stay three eat free deal with 100 pound credit I couldn't imagine staying another night there and the staff at reception were no help as I had prepaid
I walked away vowing never to stay here again
upon checking other reviews I should have paid attention and not be swayed by the credit
31 May 2014
Rated 4.0 out of 5.0 by aged P great breakfast
Room had all facilities required including good air conditioning.
Very good breakfast
31 May 2014
Rated 3.0 out of 5.0 by SAANL a little out-dated
good stay, nice bar in the hotel, good check in/out. nice corporation wirth starbucks, friendly staff.
nevertheless, the rooms were a little out dated. the need a refurbishment
one point > I think my room was, in earliers days, a smokers rooms..
31 May 2014
Rated 3.0 out of 5.0 by Montywoman Comfortable room but expensive poor quality wifi
This hotel is in an excellent position for visiting this part of London and has a car park which is rare. The room although small was comfortable and clean. The hotel has a Starbucks in the lobby and despite being busy it was not too noisy at night. The wifi was expensive and totally overpriced as the quality was so poor. My iPad couldn't function properly. Please either improve the quality or lower the price. I am not in favour of hotels charging for wifi in this day and age!
29 May 2014
Rated 3.0 out of 5.0 by Chuck2952 promised internet and did not get it
when we booked the stay through the US Holiday Inn the representative told me as well as the other couple that we would have internet service in the room. When we arrived the lady behind the rewards area was very blunt and not friendly letting us know we did not have Internet and that is only in the states. A person that checked us in did give us a lounge Internet voucher which we used. The internet was OK, but not good.
29 May 2014
Rated 2.0 out of 5.0 by TimP007 Room not up to standard
Hotel has an excellent location and is close to the Gloucester Road Underground station. Piccadilly Line Closed though at this station until December 2014. Concierge excellent as always and staff friendly. The Room was however poor, very low water pressure in the shower and at times no water at all. Toilet blocked on check in so used the facilities on the 1st Floor. No towel robes. This was reported 3 times but sadly no action was taken to rectify this during our stay apart from supplying the towel robes. We were told the water issues were going to be sorted in 3 days time but sadly that was no good to us as we had checked out.
Power showers needed badly at this hotel. Good Size LG 37 inch TV but not many channels.
If the the hotel fixes the water issues then this hotel would be a great place to stay but with this water issue I would avoid it for now.
29 May 2014
Rated 4.0 out of 5.0 by Celestial Traveller Great stay
The hotel was in an excellent location, very handy for the tube. All the staff were very friendly and courteous, and went out of their way to ensure we had a good stay. The breakfasts were excellent and had an extremely varied choice of food. The waiting staff in the restaurant were great, as were the staff in the bar. All the meals we had in the bar were very tasty and of a good standard. All in all, we would recommend this hotel to anybody thinking of staying in London, we hope to be back!
27 May 2014
Rated 4.0 out of 5.0 by almahas Good hotel in a good location
The hotel has everything you need and the location is good. Tube station at the side is served by 3 lines and so its a quick ride down to Leicester Square where you'll find theaters, Chinatown and lots to browse or carry on to Westminster where there is even more to see.
Breakfast is good otherwise didn't eat there but there is so much choice around the hotel it's had to resist going out to eat.
Rooms clean and very comfortable. A little tight with twin beds but that really is a minor detail.
Only criticism of the hotel is the air con in the pub, Too cold and blows really quite hard. Maybe great when/if it gets hot but in May it was unpleasant. Otherwise a great place to meet and enjoy a few glasses.
26 May 2014
Rated 5.0 out of 5.0 by yarmo49 brilliant view and excellent breakfast
check in and out smooth and easy , room on 27 th floor amazing view over London , breakfast good choice and quality and friendly helpful staff , hotel in good location for tube 2 min walk and Royal Albert hall 15 min walk, the only thing that was disappointing was the problem with paying for stay hotel could not clear debit card and had to call a number of occasions to resole problem but this is a minor issue
would definitely stay here again and would recommend it
26 May 2014
Rated 4.0 out of 5.0 by Jcksrbtr Uncomfortable bed and pillows
Beds are far too firm, minimal bedding and as much as the pillows
are labeled firm and soft, they are all thin and far too firm. There is nothing remotely soft or plush if you prefer that. Hotel staff are very
friendly, area is great for all things English...
26 May 2014
Rated 4.0 out of 5.0 by EKGMARS Underground Noise
The noise from the Underground trains below was horrible. Even from 26 floors above the rails, the squeaching sounds of the rail wheels rubbing against the rails was too loud for such a price we paid for rooms at the HI. Perhaps I need a room on the opposite side of the hotel to miss the Underground sounds.
Guest privileges at the business club was appreciated.
Breakfast was fine.
25 May 2014
Rated 1.0 out of 5.0 Unsuccessful stay
As a IHG memberI bookerd three nights at the hotel, the room was small, bathroom was not clean, the water flow was slow and uncomfortable.
25 May 2014
Rated 2.0 out of 5.0 by Bluejuice123 Terrible front desk
The front desk is very slow and finds it difficult to comprehend even basic requests. You always end up waiting checking in or out.
24 May 2014
Rated 3.0 out of 5.0 by Fleur2 Queue
Poor check in despite being in the afternoon. Booked room not available and had to settle with less.
24 May 2014
Rated 4.0 out of 5.0 by The Navigator pleasant accommodation
The standout inconvenience - in common with other, similar premises/hotel accommodations is paying what feels like an extortionate rate for WiFi
On the plus side, the customer service over all has improved since a previous overnight stay (about a year ago) - specifically the staff in all roles appeared to be more attentive and made good eye contact in brief conversations, the meals service, choice and presentation were much better.
The refurbishment to the main reception area + The Academy reception and refreshment area was a welcome surprise.
20 May 2014
Rated 5.0 out of 5.0 by namreg00 great hotel
I stayed for 3 weeks and I loved it... the view, the service, the whole hotel is excellent
19 May 2014
Rated 3.0 out of 5.0 by CRSX Charges for service & Room size
If I had of used it, there would have been a 2.5 pound connection fee plus 1.5 pound per minute for use of the telephone to call a toll free (0800) number. This was using the Postal telephone card that I purchased from the British Post Office. I chose to not use the phone in my room.
The room was too small for the price. I stayed at the Holiday Inn Express (T-5) at Heathrow. Much better value, and a better, larger room and shower. The shower at the Kensington was in a bathtub!
19 May 2014
Rated 4.0 out of 5.0 by GAMMO REPEAT REVIEW SINCE IT WAS POSTED on 1st April THEN REMOVED!
Stayed 23 thru 27 March at this hotel. My observations:
1) Great value for money in London
2) Recognition for IHG platinum members...was given a really good upgrade to an executive room
3) Good front desk staff...helpful on previous visit also when I was moved to a room WITH a safe after initially getting one without the same.
4) Good location for transport networks...bus and tube options aplenty.
5) DISHONEST HOUSEKEEPING...left behind an expensive Italian shirt in the closet when I took a taxi early 26th March morning to the airport, phoned hotel twelve hours later on reaching home and was told to phone housekeeping the following morning, spoke to housekeeping as requested and was kept on hold and then informed that despite a second search the shirt was not located. TO ADD INSULT TO INJURY, MY REVIEW ON 1st APRIL WAS POSTED AND THEN REMOVED... AND NO-ONE FROM THE HOTEL HAS BOTHERED TO WRITE ME A LETTER OF EXPLANATION OR APOLOGY. IHG guest relations from SALT LAKE CITY, UTAH have sent me a feeble letter stating they are powerless to help.So this how a long standing Ihg platinum member is brushed off when he has a genuine complaint! ( despite many very good reviews and many pleasant stays at your properties in Asia, North America, Europe and South Africa)
18 May 2014
Rated 4.0 out of 5.0 by Kaz17 Excellent staff and comfortable rooms
This is the second time I have stayed at this hotel, I requested a smoking room and unfortunately there was none available at the time of check in.
The staff however bend over backwards to accommodate quests, there was also a slight plumbing problem which was also rectified immediately.
I would certainly stay here again and recommend this hotel to quests who would like a hotel in an excellent location and guaranteed to be well looked after.
18 May 2014
Rated 4.0 out of 5.0 Comfortable stayed with holiday inn
We had an enjoyable stayed with holiday inn,
Large room and comfortable bed.
16 May 2014
Rated 5.0 out of 5.0 by kdb79 Always get great service here....
Because I spend so much time here I just wanted to thank all of you for the great job you do.....friendly and polite always.
Rooms are always neat and clean. And you can't beat the location.
And the Cajun Salmon is the BEST!
15 May 2014
Rated 4.0 out of 5.0 by Evonon Comfortable bed and staff are helpful.
If free wifi and internet access provided should be perfect.
13 May 2014
Rated 5.0 out of 5.0 by Husband & Wife Threatre weekend
We found the hotel extremely comfortable for our stay in London. The room was very clean and comfortable, hotel staff very professional and courteous throughout. Choice of menu for breakfast was very comprehensive and offered everything and the food simply delicious. Would recommend the hotel highly and look forward to our next stay sometime soon.
12 May 2014
Rated 5.0 out of 5.0 by Photoman55 Overall Experience
Having stayed here numerous times for a very busy hotel it runs smoothly. Check in / out handled seemlessly, breakfast smoothly and Consortia was wonderful. The team here were attentive, but not excessively so. I was greeted with smiles and service was wonderful - I had one issue re the Cajun Salmon not being spicy enough for me - that of course is a personal matter and the chef has to cater for everyone which I accept. However I was immediately offered a free glass of wine as an apology - not expected but excellent service. This team are a good representation of the hotel as a whole.
Well done everyone - I will be returning
12 May 2014
Rated 4.0 out of 5.0 by Lauriexyz Good hotel, small rooms.
We spent 5 days at this hotel on April 2014. Everything was OK except for the size of the rooms which we found to be way too small. You can barely moved around. The mattress was kind of old, I would say. But the linens were nice and clean.
Breakfast was excellent as well as the staff at the breakfast room.
The location is good, only 2 blocks from the metro station. The area seemed safe to us.
12 May 2014
Rated 3.0 out of 5.0 by VKCent Excellent location, but a few problems...
This hotel was fabulous for it's location - just around the corner from the tube station! The room itself was very clean, and the staff, especially the concierge, were very accommodating. There was a tube strike on the day we were to leave and he took care of hiring a car for us to get to the airport.
We did have several problems. We reserved a King Executive room and ended up with a small Queen room; the desk clerk said he tried to get us a King bed but there weren't any available. I *specifically* reserved this room because it had a King bed which was hard to find. Very disappointing.
When we got into the room, our beverage bar wasn't working and we had to call the front desk. Someone showed up within a half hour and fixed it.
We realized when we checked in that we'd mistakenly made the reservation one day short; the clerk said to call the reservations department the next day so we could get a better rate than what he could give us. We called the next morning and reserved the room for an additional day. However, the price was astronomical compared to the other six days we stayed. We understood we initially prepaid the room to get a better rate, but the amount we were charged for the single extra night - after staying for six nights - was very high. To top that off, on the last day of our stay, we came back locked out of our room. The housekeeping manager happened to be in the hallway and said her information sheet said were were checked out. !!! We found out since we added to our stay that our room card wasn't programmed for the extra night, which would have been nice to know when we made the reservation for the extra night. We got our card reprogrammed and all was fine.
The elevators/lifts were going through maintenance so we found ourselves waiting quite a long time to either get up to our room or down to the main floor.
Lastly, we were planning to rely on the free WiFi. The first night of our stay, it worked perfectly. The next night, it would go up and down every 30 seconds. We called the front desk to report the problem. Someone called and tried to help us work through the problem; he saw what the issue was and tried to fix it but couldn't. He said he'd have to leave it for the day technician. To make a long story short, it was never fixed. We couldn't make WiFi calls back home to the States, nor could we keep a reliable Internet connection.
Not terribly impressed with this location.
10 May 2014
Rated 5.0 out of 5.0 by Gilbs Room with a view
On arrival, the booking clerk was happy, cheerful and welcoming. He asked us where we would like to stay in the hotel, gave us a room with an amazing view of all of London. This was my first visit in many years and most definately a memorable one. A clean and Comfortable room, excellent buffet breakfast and pleasant staff. Nice hotel bar, just a little pricey. All local amenities and tube near by.
09 May 2014
Rated 4.0 out of 5.0 by P22W Needed Improvements
My overall experience was satisfactory.
I've found 2 issues that need addressing:
The elevators are slow and a few were out of order, which caused some frustration due to the need of long waiting time.
The water pressure in the shower is very weak. This needs to be corrected.
I do plan to recommend this hotel, since there are many positive features associated with it.
08 May 2014
Rated 5.0 out of 5.0 by GG47 Good service when checking in
We always come back because we like to stay at this hotel. The hotel is good and we like the area with underground and restaurants around the corner. And this time we stayed on 26 th floor and the wiev is magnificent.
08 May 2014