Rated 3.9 out of 5 by 790
Rated 1.0 out of 5.0 by PPriv Not impressed with Holiday Inns
I booked two standard rooms, on the same floor. The reviews for each room are virtually the same:
Each was polar in temperature. Upon inspection, the air conditioning units were each showing a snow flake symbol - meaning, I later learned, that the units were in 'summer', cooling mode rather than 'winter', heating mode - and despite my best efforts, setting the required temperatures to 25C, the rooms did not get above 'cold'. I was obliged to use a hair dryer to try and lift the temperature, with a surprisingly pleasing result. One of our party required a hot bath to improve her core temperature before retiring. (Upon returning to the rooms after breakfast, a delightfully warm welcome was apparent; the hotel had thought to switch the air conditioning into heat mode).
The telephones did not work - an attempt to use speed dial buttons resulted in an 'unobtainable' tone and the reception desk too, was 'unobtainable'. One of our party went to the ground floor reception desk to report the faults and order 'room service'.
There was an empty, not-working fridge in one room and a vacant hole, where once a fridge had resided, in the other. We were told the hotel is in the process of removing fridges from 'standard' rooms.
One room had a standard lamp - which didn't work... the other didn't have a standard lamp.
Breakfast: looks can be deceiving. The fried eggs were stone cold, the grilled tomatoes were stone cold, the automatic toast machine produced muffins that were barely kissed by heat, the apple juice tasted more of prune juice than apple, and so on.
I guess this type of hotel can happily rely on a full house every night of the week, every week of the year; package holidays, conferences, air crews, etc. Why bother to lift your game and make the guests' stay a value-for-money and enjoyable experience? There are plenty more punters around the next corner.
I look forward to receiving my 'standard' apology and please-come-back comment from the hotel.
16 October 2014
Rated 5.0 out of 5.0 by Anas1981 Nice Location
The hotel has good location and very easy to reach by bus and underground station.
The staff has good knowledge and freindly.
14 October 2014
Rated 3.0 out of 5.0 by Mini838 Train front desk staff to talk nicely to customers
Better late than never: We write this now to get your attention so that next time when we come back, the front desk staff know how to talk to customers in a diplomatic and courteous manner.
We arrived at the hotel at 9 am from a red eye flight from Toronto on Sept. 3. Since we have requested early checkin online and higher floor, we asked for same. First nothing was available. We were tired and wanted to have a nap before we started our holiday. We lingered around the lounge and hoped the room would come in soon. Around 2 pm, we asked a front desk staff and his response was "Its you again." That's a turn-off. I thought the British were better trained in communication.
We checked into our room, the first night was fine. On the 2nd night, the air-conditioning broke down with a lot of noise. The next morning, we were told that it would be fixed the same day. When we came back in the evening, found the AC still not working. We asked Maintenance dept & front desk staff. No body seemed to know the status of our room. The room was hot and stuffy and causing us respiratory problems. We asked to move to another room but front desk staff said nothing was available for our criteria. A front desk staff said that "just because you have requested it, doesn't mean you will get it". They gave us a fan and we stayed in the same room. The next day we finally met a day manager who talked nicely and gave us couple rooms to choose from. We picked one and was happy till the end of our department on the 10th.
In summary, we found some front desk staff were mouthy and disrespectful to us. From our travelling experience, we have never had such experience. it would help that these staff get their training.
14 October 2014