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Rated 4.2 out of 5 by 707 reviewers.
Rated 5.0 out of 5.0 by comfortable bed Nothing wrong with my room, I never sleep well away from home and the same applies to eating. I found the restaurant very expensive, and seemed less so last year when I stayed with you. Also the cost of the room was more expensive than last year, however, that may well be a general observation. 19 October 2014
Rated 4.0 out of 5.0 by Excellent dining room We had an excellent roast beef dinner here, best dinner we had in England. Close to Heathrow, nice rooms.... Once we found the hotel and reception...Hard to find the building, access from the back, not the main street...Even worse, the main door to reception is marked "Bar and restaurant" with no indication reception is there. We ended up wandering through the parking garage hunting for a way in...the basement door there is not marked either. The arrival spoiled what would otherwise be an excellent rating. 18 October 2014
Rated 5.0 out of 5.0 by Great Hotel Very nice hotel, you may think because its right next to the main runway at Heathrow there would be noise issues, but far from it, we could only hear a very small amount of aircraft landing. On arrival, the young lady on reception was very charming and polite, even though we wanted to check in two hours early she accommodated our every need, even explaining about the free bus service to the bus station. We had a great day out in London, our only criticism would be the lighting outside of the main entrance and drive way when it's dark, very nice green lighting, but the pathway needs more white light on its, so the you can see the posts on the pavement. We would of used the bar, but at £4.50 for a pint of lager, and the same for a small glass of wine we decided bed was the better option. Why do Holiday Inn insist on charging such prices ?? £16.95 for breakfast !! Please. I would use the hotel again, but Holiday Inn need to look very hard at the structure of their pricing. Also the car parking charge of £12.00 would put a lot of people of from staying for one night !! 16 October 2014
Rated 5.0 out of 5.0 by Excellent Service I have stayed at this hotel a number of tomes whenever I have to take an early morning flight from Heathrow. I have always found the service and amenities to be excellent and would recommend it to anyone wanting a good hotel close to the airport 14 October 2014
Rated 1.0 out of 5.0 by Incompetent Staff My wife and I were booked for a one night stay before flying out of Heathrow early the next morning. We asked for a 5:30am wake up call and a cab at 6:00am. We awoke in a panic at 6:30 because we did not receive our wake-up call. We called the front desk who could only say about the missed wake-up call "it was in our system." He also told us that the cab driving was waiting in the lobby. There was in fact no taxi driver waiting in the lobby, but upon exiting the building I found a cab who informed me that they "just come by in the morning to pickup whoever is there." This cab driver then drove me for a grand total of 5 minutes charging me 15 pounds. I nearly missed my flight because of incompetence at the reception desk and I didn't get so much as an apology. Be warned -- there are plenty of airport hotels, I'd advise others to choose a more professional operation. 13 October 2014
Rated 4.0 out of 5.0 by great place to stay we stay at the holiday inn on are way to the US , as we were flying from T5 , hotel is very clean good beds, food and the bar great , this hotel is in a good location for Heathrow . 13 October 2014
Rated 5.0 out of 5.0 by Relaxing atmosphere, great food Stay here regularly, employees are friendly and helpful. Quality of food is always really good and rooms are of a nice standard. 12 October 2014
Rated 5.0 out of 5.0 by holiday2014 Thank you for another wonderful stay in your hotel. 11 October 2014
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