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Rated 4.2 out of 5 by 676 reviewers.
Rated 5.0 out of 5.0 by Superb customer serrvice After a very average stay caused by a few unexpected issues with hot water, wifi and the airport transfer with the hotels third party service provider, i left comments regarding my dissatisfaction. To be honest i didn't expect to hear anything, it was a one night stay, and then only for literally 8 hours. I was contacted directly by the hotel general manager within 24 hours of my return home, who apologised, addessed the issues directly and credited my IHG rewards account with a nights stay, in the event of not being able to return to the HI Heathrow. Excellent customer service that went above and beyond the inconvenience of my original issues, not all of which were under the control of the hotel. Well done Holiday Inn Heathrow, this makes a world of difference to my initial impression, and i would happily visit again, based on the customer care you have shown in my case. 15 September 2014
Rated 4.0 out of 5.0 整體舒適 櫃台人員服務態度親切,遇到問題能夠及時幫忙解決 房間布置溫馨,床鋪枕頭舒適 早餐餐點希望能夠增加菜色多樣性 08 September 2014
Rated 2.0 out of 5.0 by Good and not so good Good location, modern reception and bar area. Rooms were clean, well equipped and of a good size. Beds comfortable. Welcome and staff mediocre. Parking chaotic. 04 September 2014
Rated 5.0 out of 5.0 by Great stay, excellent service. Lovely quiet room with the triple glazing. The staff, especially the dining room staff, were friendly and very helpful. Working hard to meet my needs for a dairy and gluten free diet. 04 September 2014
Rated 3.0 out of 5.0 by 2 years traveling and first experience at holiday inn This is the first time in 2 years traveling that we have chosen a holiday inn. No free breakfast was the first black mark. £17 for 2 gin and tonics was the second and £17.50 if you wanted to pay for their buffet breakfast. All in all the room was that of a 'cheap hotel'. Maybe this is the English standard. If it is good job we are only here for 2 weeks 04 September 2014
Rated 5.0 out of 5.0 by Overall Enjoyable When I arrived at the hotel, I asked for a quiet room. They accomodated me by putting me on the top floor. They told me that all rooms have an added window to ensure a quiet sleep. It's true! It made a big difference too. I opened the added window and considerable noise came in. When I closed the window, the room was nice a quiet. My breakfast was included with my room, but when they switched my room they didn't include my free breakfast. They asked that I show proof of my original reservation. Luckily I had the paper in my room. A bit frustrating and I did not enjoy my food because of that. Besides that, the staff was friendly and I enjoyed my stay. 03 September 2014
Rated 4.0 out of 5.0 by Great transit hotel Excellent sized room for a couple transiting with lots of luggage and a very tall teenager! Lovely overnight stay, the staff were fantasticly helpful and courteous. 02 September 2014
Rated 5.0 out of 5.0 by excellent place to stay staying at the hotel was a very pleasant experience. Reception staff friendly and helpful on arriving. Room was excellent and comfortable. Food at the Wings Restaurant was excellent, both in the morning and the evening. The evening buffet offered a variety, and very well prepared. Overall, it was a very pleasing experience. 02 September 2014
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