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Rated 4.2 out of 5 by 606 reviewers.
Rated 2.0 out of 5.0 by not bad but... stayed one night there. the vending machine on the ground floor was out of bottle water, and vending machines on the other floors did not carry water. could buy it at the bar counter, but i wish someone check the machine periodically so i did not have to walked around. in the morning it took 5+ minutes until the water became warm enough to take shower. menu card at the restaurant was dirty with tomato sauce so i told the waiteress about it but she said "OK" and did not clean or change. i do not think it is professional atitude. Location is good if you are just staying for transit and shuttle bus service to the airport is convenient. 20 July 2014
Rated 2.0 out of 5.0 by Damping of fire doors The paramount problem with this hotel is the uncontrolled fire doors. They have no damping and create considerable noise when people pass through them which was constant all hours. I understand the need for fire doors but in most hotels I stay and as international aircrew I have lived in hotel rooms for 32 years and are quite tolerant of sound outside my actual room. The room I was allocated was not quite adjacent to a fire door but the noise travelled quite loudly to the room and disturbed my sleep on several occasions until I was forced to wear earplugs to sleep. The series of these doors required to pass through to get to the room is also quite a hurdle to overcome. Correctly performing dampers on the fire doors and the room doors would greatly upgrade the guest experience. Tired carpet a budget mattress and a slightly worn look to the property add to the general downgrading. 19 July 2014
Rated 1.0 out of 5.0 by AVOID This is a clean hotel, but the staff and management are appalling. They cannot handle the simplest of request e.g. order a taxi, deliver food within an hour, or even offer an apology when confronted with a complaint! 18 July 2014
Rated 5.0 out of 5.0 by Clean hotel with excellent access to Heathrow Stayed at this hotel on several occasions over the past few years and have never been disappointed. Staff are friendly, the food and accommodation are great value for the money. Another plus is the adequate parking facilities along with the bus service to the airport terminals. 17 July 2014
Rated 1.0 out of 5.0 by Horrible staff Unlike most Holiday Inn Hotels in the UK the staff here do not want to see the guests again. Check-in and check-out was horrible with very unproffessional and unfriendly staff. Reservation not found by staff during check-in. Luckely I had a print of my confirmation.An imprint of my credit card was taken for "possible extra expenses" During check-out the clerk was going to charge my credit card for my room that had already been pre-payed! She argued but stopped when I showed her a print of the payment confirmation. The continental breakfast was very poor and terribly expencive. Common Holiday Inn. Pull your self together or close this hotel. 17 July 2014
Rated 5.0 out of 5.0 by Comfortable bed. A little bit awkward getting to my room because of all the fire doors that needed opening, esp. when loaded down with suitcases. Would suggest that Holiday Inn notify the shuttle service drivers from the airport that H4 bus only goes to one Holiday Inn so why confuse the passenger by asking "which Holiday Inn". 16 July 2014
Rated 5.0 out of 5.0 by Great respit We spent a night at this property following a 14 day cruise before we flew back to the States. All was as my ratings suggest. 16 July 2014
Rated 4.0 out of 5.0 by Hotel Location Close to airport. Little complications in getting to Heathrow. 16 July 2014
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