Rated 4.2 out of 5 by 654
Rated 5.0 out of 5.0 by epcot72 Just a Night in London
My family and I (wife, two young sons) had spent 13 nights in Ireland, and we wanted to have a night in London before returning to the States. We chose this hotel because of its close proximity to Heathrow, as we had a very early flight the next day.
From the start, the front desk staff was extremely helpful. They knew why we were there, set up a very early taxi service, helped us with Wi-Fi, and made this a completely pleasurable experience. Plus the fact that it was a 5 minute taxi ride to the airport made a world of difference. Would definitely stay here again.
25 August 2014
Rated 1.0 out of 5.0 Smelly room
The biggest problem with this hotel was that the room was pretty smelly for some reason. Maybe there was some smell coming from the pipes in the bathroom (?) The hotel staff seem to have put lots of cleaning products with strong smell to hide the bad smell. The room itself wasn't very well cleaned either.
24 August 2014
Rated 5.0 out of 5.0 by Florence42 Excellent service and staff
My son and I stayed here last year and this year. Last year we were impressed - this year we were very impressed. The staff make everyone so relaxed and from check-in to check-out everything was faultless. It is an excellent overnight hotel stay before and after your flight. Being an IHG member allows a late check out which was perfect for us as our flight was at 5.10pm. I would recommend this hotel to everyone - the only minor point is that there are so many Holiday Inns in this area you need to make the taxi driver aware of which one you are travelling to. Other than that I would recommend this hotel to everyone. Good to have a choice of firm or soft pillows.
24 August 2014