Rated 4.2 out of 5 by 831
Rated 3.0 out of 5.0 by PGuy IHG Account card issues
Had a mixed stay at holiday inn heathrow. There seemed to be some confusion over my IHG Business Account card. We ate in the restraunt, drank in the bar and when presented with a bill at the end of the evening was told that I could not charge this to my room as this was not authorised and need to pay here and now ? When I advised its on a company account, it was embarrassing when still advised I was required to pay up, when I refused, advising Inhad never had to do this in a holiday inn before I was physically pursued into the reception area,. Strangely enough the account has been charged for the food and drinks too as normally happens, therefore I am still confused as to what the issue was that I was pursued about ? Shame really as this hounding account members for payment spoilt my stay,
I felt I was trying to do something wrong or underhand, the hotel needs to train thier staff better on understanding IHG account cards.
Tip: When booking online via priority club, at check in confirm your IHG account card is accepted for food and beverages too, saves to arguing later.
26 February 2015
Rated 5.0 out of 5.0 by ligarster Good choice
Appropriate option for an early flight. Good overall experience,
25 February 2015
Rated 5.0 out of 5.0 by digifreak Amazing hotel if you want to have a good night
I was positively surprised with this hotel as I was expecting it to be your "average next to the airport hotel"... but no, when I arrived I was greeted by the welcome desk that were very nice, I was given the internet access, my parking was arranged, all good.
My room was also great, wonderful mattress, amazing pillows everything one can expect to have a rested night.
The only 2 things I liked a bit less... the room was cold when I arrived (had to turn the aircon on) but quicky the room got at a decent temperature, and I wish the showers had a bit more pressure, because that would be so good.
But my overal opinion was very positive.
24 February 2015