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Rated 3.9 out of 5 by 516 reviewers.
Rated 3.0 out of 5.0 by Comfortable until there was no water I've stayed at this hotel before - always without a hitch. On this trip everything was fine until the morning. External water works (outside the hotel's control) meant there was no water in the hotel other than mineral water in bottles. It's every duty manager's nightmare and there are limited options. Fair enough. The response was a bit disappointing though. I am a Platinum Ambassador member, so had already received a room upgrade. So far so good. I was due to check out at 7am, in time to catch a train. When I called in the morning at 6am to ask about the lack of water I was simply told 'there's no water'. No other information. I went to the front desk to talk to the Duty Manager at 6.15am. She was assembling bottles of mineral water, but I do not know what they were used for. I was not offered one. I asked the duty manager whether there was anything she could do: she said that there were water works outside the hotel, and that she had to wait until the maintenance crew arrived at 8am. Nothing else. I suggested that perhaps she might offer breakfast, given that I had to leave at 7am - long before the water would be fixed. She said ok, and offered a free breakfast. Basically, there was a problem and the duty manager eventually responded with a courtesy breakfast. But if I had not been persistent, nothing would have happened.. My advice: if you want customer service, you'll get it if you ask for it. It won't be automatic. 24 February 2015
Rated 5.0 out of 5.0 by Great service I stay 3 nights every week on business and I would highly recoommend this hotel. 24 February 2015
Rated 4.0 out of 5.0 by nice hotel This is a nice hotel not too far out of the centre of London. I didnt like the fact that you had to pay for the leisure facilities and the wifi was borderline unusable but the hotel itself was nice and the stafff were very friendly and helpful. 24 February 2015
Rated 5.0 out of 5.0 by Great service An extremely accommodating hotel, staff were very friendly, would definetly stay again. 22 February 2015
Rated 5.0 out of 5.0 by Lovely hotel Really enjoyed stay as air quality in room excellent. Appreciated fridge and beds really comfortable. It was an easy walk to Russel Square but in the evening taxis to Kings Cross only £4.95. Indian restaurant brill especially dosas and they got a pizza for grandson from carriage restaurant. Staff were very helpful. Well placed for access to North London or centre. In quiet area quite safe and pleasant walk to Russel Square. Good advice from reception. As Senior citizens w e got a discount and flexible booking. Loved the pool and sauna, small but good for city hotel. Others have said on reviews they did not rate this hotel highly but our experience was excellent. Thank you for a pleasant stay! 20 February 2015
Rated 4.0 out of 5.0 by Fab Half-Term Break We stayed at this hotel for 2 nights in February 2015. The executive room was lovely although we could have done with 2 beds and not a sofa bed as we have 2 teenagers and the bed was a little small. However we all slept extremely well. Our bed was so comfy and lovely pillows. Room was very clean. Really enjoyed the breakfasts although a little disorganised. The hotel is in a very good position for seeing London. We arrived into Kings Cross Station and found the hotel easily - about a 10 minute walk. Concierge was very helpful and we left our bags until the room was ready enabling us to go out and explore London. Concierge also extremely helpful giving directions to sights we wanted to visit. Overall a brilliant few days and we would definitely return. Only downside was that we did not get time to use the leisure facilities - maybe next time! 20 February 2015
Rated 4.0 out of 5.0 by Nice stay Just one night leisure stay but everything was very good, although breakfast more like average, but perfectly acceptable. Nice to have option of late check out as IHG members. Front desk staff very good. 20 February 2015
Rated 5.0 out of 5.0 by Great sleep and pleasant service On the whole, this 1 night stay in the hotel was met with a great sleep and pleasant service by the hotel staff. Reception was very friendly, and the barman was great. Would stop again. 19 February 2015
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