Rated 3.9 out of 5 by 403
Rated 5.0 out of 5.0 by Fam of 4 for hosp visit. Excellent service for family visit.
I had to visit London with my family for a hospital appointment for one of my children at Great Ormond Street.
The family room although small for four people (two double beds)was clean and adequate. The check-in and check out were smooth with excellent knowledgeable staff. The breakfast was very good and had a wide range of foodstuffs but there was quite a long queue on the Saturday morning to be seated.
We ordered room service for dinner one night to save going out. It was OK but not great - I've certainly had worse.
21 October 2014
Rated 2.0 out of 5.0 by Dave&kaew The final straw
Having stayed at this hotel many times over recent years on both business and pleasure me and my family will never return again.
The hotel has its advantages, sky sports in rooms ,pool and gym, rooms are dated but ok for London ,however , the breakfast is of poor quality produce not very good . As a Platinum elite member I have had many upgrades which is appreciated and also late check outs 4pm which can be a big plus when you have a young baby, however on this occasion I was told I would be charged £50 to extend from 2pm to 4pm checkout, I explained that on many occasions I had free 4pm checkout only to be told by a very rude Italian girl on reception that I had absolutely not been given these late checkouts in the past!! .... so I am a liar? No way should I be spoken or will be spoken in that manor by anyone never mind a junior. Customer service , Nil
18 October 2014
Rated 4.0 out of 5.0 by pi314 DESAYUNO
El desayuno continental era muy escaso y con poca calidad, sobre todo en las bebidas, (café y zumo).
17 October 2014