Rated 4.2 out of 5 by 511
Rated 2.0 out of 5.0 Just ok
I stayed here for work. The staff could not be nicer, but apart from that, this hotel is lacking in many ways. I am not one to get angry and make demands, but I was very disappointed with my trip. My company paid for me so I cannot complain about the price, but if it had been my own money I would have never stayed here.
If all you care about is a great location, this is the place for you. If you are looking for modern ammenties and nice, clean, new rooms, do not stay here. Unless you take an Executive room, the rooms are very old and dilapidated, unfortunately. This hotel is banking on the fact that it is across from the Ritz so they charge high prices, but it has little else going for it. I had to move rooms 3 times because of the electricity kept going out in my first room, then I was moved to a double room (I was alone) with smaller beds located directly across from the elevator, then finally to the top floor to a room that was just ok (all the rooms are just "ok"). It had 2 adjoining doors, a ceiling "door" where there is obviously access to a roof. And one morning there were workmen outside my window on the top of the building at 730am. Good thing I did not have my blinds open.
I asked to be upgraded after all my troubles but was told I would have to pay the additonal fee for an upgraded room and there was no way to waive it. I suppose if I had screamed and shouted I could have gotten my way but I'm not that kind of client. I was very tired after many days of travelling and a lot of hard work, and I just found the rooms to be totally lackluster. This hotel needs a MAJOR rennovation.
Again, staff is super friendly and nice, the room service is actually qutie ok, as is the bar and restaurant. But the rooms are the opposite of comfortable and accomodating. I do not want to go back.
28 October 2014
Rated 2.0 out of 5.0 Poor value
For a hotel situated a stone's throw from the Ritz this was truly a disappointing experience. On checking in 1 hour early I was informed there were no rooms available but that I could upgrade to an executive room. The usp of which seems to be high speed internet and a desk. The internet was extremely slow and I complained about this to the front desk staff. The only redeeming factor was that the majority of staff were very helpful and polite. However the final straw was that when ordering dinner my steak (requested medium rare) was completely rare. I expected a better service all around. For ca £50 more a night there are an abundance of far superior hotels in the Mayfair area. I for one shall be frequenting them in future and shall never return to the Holiday Inn.
28 October 2014
Rated 4.0 out of 5.0 by Doug T Business travel
I have stayed here several times in the past. It is very conveniently located. The room fee has increased quite a bit since the last time I stayed here. Unfortunately that hasn't meant the hotel has improved in appearance and comfort. It is a bit dated.
25 October 2014
Rated 4.0 out of 5.0 by Terry1955 Excellent Service
The staff at this hotel, from the check-in staff, the concierge to the staff that cleaned the room were all friendly and helpful.
One problem was the standard of choice within the restaurant, we felt that it was too limited. However having said that the restaurant is up against some excellent restaurants in the area
25 October 2014
Rated 5.0 out of 5.0 by Phipps Idealer Standort
Standort des Hotels war perfekt. Viele Sehenswürdigkeiten konnten zu Fuss erreicht werden. Ebenfalls befand sich die U-Bahn-Station Green Park gleich um die Ecke. Sehr freundliches Personal und feines, umfangreiches Frühstück.
24 October 2014
Rated 5.0 out of 5.0 by Springdaddy99 Wonderful experience at the Holiday Inn Mayfair
I was very impressed with the complete staff of this hotel. We had a wonderful experience and will stay at this hotel again the next time we are in London.
23 October 2014
Rated 4.0 out of 5.0 by RichardCQBM Location location location
Nice greeting, great image
old and tired bathrooms, a bit off putting
breakfast food looked like it had been there for an hour
not good value for money at all
20 October 2014
Rated 3.0 out of 5.0 by Malc23 Excellent Location
Location of the hotel was excellent and the staff were friendly and efficient. The room we occupied was very large unfortunately it overlooked Berkeley Street and was rather noisy from late night traffic and revellers even though on the top floor, the windows did not open and the only view was the side of an office block and a concrete parapet, the air con was capable of controlling the required temperature if a little noisy so needed to be switched off whilst sleeping. Furniture and fittings were drab and required refurbishing and the bathroom was small and poorly maintained, the sink had cracks and the extractor did not work at all. It rained during our stay and many buckets and bowels were placed in the corridor to catch water coming through the ceiling! Staff were friendly and efficient at reception but we did not use the restaurant and bar due to poor value, as an example breakfast was £19.95 per person (or £5 less for reward members) and having lived in London for many years I fortunately knew where to find comparable meals and drinks at less than half the price. Overall even accepting the location and being on a "Points Break" the value was poor.
19 October 2014