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Rated 4.2 out of 5 by 594 reviewers.
Rated 5.0 out of 5.0 Great location and great for business Quick check-in with really friendly staff made this an easy business trip. Great location just off Picadilly 24 January 2015
Rated 5.0 out of 5.0 by Great personal service As regards staff and cleanliness this hotel has to rait as one of the best hotels we have stayed in in central London, we were put in a relaxed state from the moment we arrived. 24 January 2015
Rated 4.0 out of 5.0 by location, location, location Perfect location for getting around London easily and quickly. The staff is attentive and pleasant if a tad overworked and harried by the volume of visitors. The facility needs a bit of physical refreshment and is becoming a bit dated in appearance and amenities, compared to other hotels in the competitive set. But overall, an excellent value, especially for the non-business traveller. 23 January 2015
Rated 4.0 out of 5.0 by Great location... rooms tired but practical Great location but rooms need a good refurb as look dated and old fashioned. 22 January 2015
Rated 1.0 out of 5.0 Classed 4 stars: 2 stars are OK... for the remaining 2, look up in the sky! A part from the exceptional reception team, very nice and polite, the rest of the stay was a catastrophe: 1. the web-advertised gym was not available (basically it is available, BUT NOT on Week Ends) 2. the concierge was DRUNK... (unfortunately) it is not an euphemism... the guy was very much drunk, stinking of alcohol and providing nonsense information 3. room service brought breakfast in the room with 1hr. delay (the breakfast was then offered as complementary... but still I had a delay in my meeting on sunday morning!!) So... the overall experience was negative: I booked a 4 star hotel for the week end as I wanted to have a great service on week end, and I ended up looking at the sky to find the missing stars! 22 January 2015
Rated 4.0 out of 5.0 by Nice hotel, clean, good location, great staff An excellent hotel, situated in a great area, with helpful, courteous staff, who responded VERY quickly to any question or need. Thanks! 20 January 2015
Rated 4.0 out of 5.0 by stay great stay for price in great location. Helpful staff. 20 January 2015
Rated 5.0 out of 5.0 by Lovely stay The staff were so friendly and helpful. The rooms were nice sizes with the beds being very comfortable. The only downfall was the lighting in the room. 19 January 2015
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