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Rated 4.2 out of 5 by 511 reviewers.
Rated 5.0 out of 5.0 by Friendly service, great value. Second stay at this hotel. The room was spotlessly clean and comfortable, staff are always helpful and friendly. Would stay again. 25 October 2013
Rated 5.0 out of 5.0 by Ture enjoyment Well had my favourite room at at Holiday Inn in London. Service for food in was excellent and the food quality very good. We spent a relaxing evening in the bar. Overall a very enjoyable stay. 23 October 2013
Rated 5.0 out of 5.0 by great staff The staff were amazing. It was my daughter's 18th birthday and the cake left in the room was a lovely touch. It made the stay magical for her. Thank you! 21 October 2013
Rated 4.0 out of 5.0 by Location, location For location the hotel takes some beating - a credit card's throw from Bond Street, Jermyn Street and Oxford Street and ideally situated for theatreland, the Ritz and a whole host of great restaurants. Beds comfortable (would have slept better had it not been for the creaking sound of a nearby crane early in the morning, but can't blame the hotel for that) and generous cooked breakfast promptly served at the requested time in our room. Plenty of coathangers - always much welcomed - but probably time to upgrade the bedroom furniture and give the bathrooms a refit. All in all a good stay. 15 October 2013
Rated 5.0 out of 5.0 by Superb location It couldn't have been much better....great location, food, staff. The minor snafu of not being able to get the wifi as promised due to our ihg status was not too much of a big deal but would have preferred spending the time sightseeing! 14 October 2013
Rated 5.0 out of 5.0 Very Good I stayed here on October 2nd 3rd and 4th. For my 18th birthday. The staff were excellent. My mum told them that it was my birthday and the staff were amazing they put balloons, a card and a cake in our room for my birthday, it was very generous. The stay was amazing. Comfortable and in the heart of London. Very stylish. I loved it and I would stay again. 07 October 2013
Rated 1.0 out of 5.0 by old style and broken room I stayed at 7/F standard room, the room was very old style and the wooden desk broken. Lighting also need to upgrade. Internet has to pay. 07 October 2013
Rated 1.0 out of 5.0 by Not great I stayed here for one night 2nd October. The bedroom was dirty, the bath had scum marks around the top and the towels were grey. Admittedly, when I reported this to Reception, they did move me to another room - but the towels were still 'grey' and the curtains sticky with grime. I won't be returning. 07 October 2013
Rated 4.0 out of 5.0 by Comfortable bed We stayed for one night. We stayed in Room 105 in the Mayfair hotel and for some reason were given a room with disabled bathroom facility which was ok but the room was noisy in the night as it overlooked the courtyard so we could hear comings and goings of cars, luggage and delivery vehicles. The lighting in the room was awful for women wanting to apply make up!! In fact it was impossible. A shame as we were getting ready to attend a wedding. There was also no hairdryer in the room. Breakfast nice but expensive for what it was. 05 October 2013
Rated 4.0 out of 5.0 by General experience Hi, I made reservation for two adults and children including b&b breakfast. When we came to the hotel we were told breakfast is acceptable for children under 13 years old. While during reservation nothing was mention about it. At least our children were under 13 but customer should be aware of this and check it before reservation. Beside, rooms are a little small for two double beds. 05 October 2013
Rated 4.0 out of 5.0 by perfect location the location of this hotel is perfect. The staff are very helpful and our room was ready very early for us which was fantastic. We had a family room which was a decent size. It was very clean although could do with modernization - especially the bathroom. But overall was wonderful. 26 September 2013
Rated 5.0 out of 5.0 by Superb staff, great location, very quiet for a central hotel, Great welcome, superb staff, great location, very quiet for a central hotel, lots of nice touches.We had a fabulous stay. The staff were extremely helpful and friendly. This made our time in London that much better. This was one of the greatest out of all the hotels I've stayed in around the world. 24 September 2013
Rated 4.0 out of 5.0 by Confortable bad The position of the hotel is perfect, everything is walking distance. Next to the hotel you have two of the most famous restorants in London, Nobu and Novikov. The staff and service is excellent. 23 September 2013
Rated 5.0 out of 5.0 by The hotel, staff and room far exceeded my expectations - can't wait to return! I stayed at the Holiday Inn in Mayfair for 2 nights as I was taking exams nearby. The hotel was superb. The staff were so friendly and the room was spotlessly clean and quiet. The housekeeping team deserve a special mention, they checked with me that my room was ok and were so friendly . The concierge and waiting team were also very helpful, kind and sociable. Nothing was too much trouble and we had a laugh along the way! I'm looking forward to staying here again, without the stress of exams when I can relax and really enjoy my surroundings. The hotel is in a perfect location for walking around the tourist spots and the tube is just around the corner. 23 September 2013
Rated 5.0 out of 5.0 by Location, location, location. I am so pleased I booked my stay at the Holiday Inn Mayfair. It was a great place to stay, the staff was very helpful and pleasant, and the location could not have been better. Easy walking distance to every primary landmark we hoped to visit. Great variety of eating spots, etc. 20 September 2013
Rated 2.0 out of 5.0 by Average is the correct word Really it is very difficult to have a nice hotel with reasonable price in London .. especially if you book before few days like what happened to me .. anyhow the good thing about Holiday Inn Mayfair is the location which was the most important thing for me since i was there for a training course in central London 16 September 2013
Rated 5.0 out of 5.0 by Affordable, great location, clean and comfortable A perfect decision for a family wanting two double bed, convenient location, and a comfortable stay. 15 September 2013
Rated 2.0 out of 5.0 by Great location, tired looking hotel rooms Outstanding location in London's west end, near Piccadilly street and green park. However, hotel lobby, rooms are in desperate need of major overhaul and upgrade. You're basically paying for the location. 11 September 2013
Rated 2.0 out of 5.0 by Very disappointed from the condition of the room we were given (#643) I had stayed at the Holiday Inn Mayfair since 1989. It was always my preferred hotel in London because of the location, the rooms, etc... I was very disappointed of the condition of room 643. First, the wall paper is dirty. the air conditioning is noisy and does not cool. The amenities provided are the very strict minimum. All above are in comparison with four stars hotels in London in the same area. I may understand that cutting down expenses could be a requirement, but in hotel and hospitality business, I consider this as cutting down guests. 11 September 2013
Rated 4.0 out of 5.0 by Great location We asked for a quiet room and it really was quiet and was very comfortable. The central location of the hotel was brilliant, with so much within walking distance. The only down side was the staff ! It was my husbands 65th birthday the day we arrived and a few days before,I rang the hotel to ask if they could put something in our room to mark the occasion. Unfortunately this didn t happen. I mentioned it at reception only to be met with total indifference from 2 of the staff. We ordered a sandwich in the bar and had to wait about 30 minutes and my husband had to chase it up. It was about 2.15pm and the bar was not busy ! On the other hand there were 2 concierge on duty during our stay and they were both excellent. We didn t use the restaurant during our stay. We would use the hotel again. 10 September 2013
Rated 1.0 out of 5.0 by Worst Experiences in my whole life with IHG chain of hotels 1) Definitely no any recognition for Platinum Elite member, especially for the front desk lady, name SARAH She claimed she is the manager and refused me to talk her supervisor. 2) I was surprised by my reservation has been used by other person before I checked-in at 11:45AM, and SARAH did not admitted this was only their mistakes, only said it was miss-understanding because she said the guest name is "exactly" same as mine, except the guest was a lady not gentlemen...without any proven record for this reservation. it as token a hour and SARAH found a room for me. 3) She used many times of "refuse to check you in" because she said the regular check-in time was 2PM and no rooms for me after that room was taken, but other front desk person kept checking other guests... Feel very bad even I had reservation and I am Elite member. 4) There was no any sign of SARAH can help... and I was surprise how this Holidays Inn can keep this kind of rude people in front desk and work as a "Manager"... 5) When I got into the room SARAH gave to me... it is for single opposition with all setup for 1 person (towers, rob...) except a queen size bed... I needed to ask them again to reset-up for my wife and I. 10 September 2013
Rated 4.0 out of 5.0 by London Mayfair Excellent location, for the underground, walking tours, restaurants and shopping. The hotel itself does not have much lobby to hang out and relax in. Room was ok, bathroom vanity was quite small and outdated fixtures for sink. But for our first time to London, the location was all we had hoped for. Would go back here again. 10 September 2013
Rated 3.0 out of 5.0 by Comfortable bed but old and dirty bathroom The room was quite nice and the bed comfortable with a choice of pillow firmness but the bathroom spoilt it for us,. It was extremely old and very shabby with black mouldy grout around the bath/shower. There was no way you would want to lay back and relax in that bath. The shower, once I managed to get it working was ok except it was corroded and front of controls missing and covered in a piece of tin foil. After having a shower, I unfolded the towel to find a large clump of somebody's hair dried and matted to the towel. Yuk! The towels had not been changed from previous occupants and just hung back on the rail. I showed the receptionist upon check out she did not even apologise, just said "I will get rid of that for you" and carried on with her other duties! The range of toiletries in the bathroom was dismal. One shampoo and one bath gel which both were of a very cheap manufacture. I have stayed in many hotels in London and this was the most disappointing. It's very handy for Green Park underground station and the concierge was very friendly and helpful but don't be fooled by the Mayfair in the hotel name, it's not upmarket despite its four star grading. There are much better hotels for the price in central London. 10 September 2013
Rated 5.0 out of 5.0 by very quiet quietest hotel I have stayed at in London for that matter anywhere.Staff were excellent 09 September 2013
Rated 5.0 out of 5.0 by great rooms great location We stay here every year it is a fantastic location you can get all round London walking. The hotel is very comfortable room excellent Will be going back next year. 08 September 2013
Rated 2.0 out of 5.0 by Old hotel Very old hotel Bed not comfortable Old bathroom , water mixer is od fashion Not clean room at all Dirty towels and smelly 07 September 2013
Rated 4.0 out of 5.0 by Mayfair Holiday Inn The location for this hotel is wonderful. So close to many great sites. The rooms are also quite large for London, and perfect if traveling as a family. Our room had two queen sized beds which is quite unusual in London hotels. The price was very reasonable as well. I found the room to be clean and the service staff very helpful. I would stay here again. The location really is spectacular! 04 September 2013
Rated 4.0 out of 5.0 by Great location and good friendly service. The location of the hotel is great for exploring London. The staff were very friendly and helpful. The room was comfortable and quite large for a London hotel. A good couple of nights stay. 04 September 2013
Rated 4.0 out of 5.0 by Old but comfortable Old hotel. But it is located at a nice location. Walk distance to Buckingham Place. TUBE is close by. Easy to Heathrow. There are a couple of supermarkets on the same block to buy groceries. 02 September 2013
Rated 5.0 out of 5.0 by staff service all the hotel staff were very efficient and ver friendly, helpful and cooperative. The reception was fast in our check in and check out process, and the laundry service was excellent. 01 September 2013
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