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Rated 4.2 out of 5 by 477 reviewers.
Rated 1.0 out of 5.0 by Dirty room Having booked a twin room for my son and I we were given a double room in a corridor being painted . The receptionist kindly changed the room so we had a sofa bed but the bath hasn't been cleaned and the whole bathroom had only had a superficial clean. This was an expensive hotel I stay in holiday inns in Europe all the time and have never had such a poor experience as in Mayfair. 24 August 2013
Rated 5.0 out of 5.0 by Perfect location, friendly, helpful staff and superb breakfast! We stayed here for one night to celebrate our 25th Wedding Anniversary with our two daughters. On arrival, we were told our daughters' room was ready, but ours would be a little longer #we arrived early# and that we had been upgraded for our special occasion - and we also received a bottle of wine and chocolates! All of the staff were so pleasant and helpful and nothing was too much trouble for them. The breakfast was the best we have ever had anywhere, and we were only sorry we couldn't eat as much as we would have liked as we had tea at The Ritz booked at 11.30am! The hotel is in a perfect location - over the road to The Ritz, two minutes walk from Green Park, five minutes from Buckingham Palace and ten minutes walk to the London Palladium. We would definitely stay at the Holiday Inn Mayfair again and would highly recommend it. 23 August 2013
Rated 3.0 out of 5.0 Smoking in family hotel? It saddened us that after being given a free upgrade in a lovely suite as an apology after a previous trip that the lovely roverom we were given stank of smoke. The previous occupiers has even put a plastic bag and left it over the sensor. The Manager who had overseen, added fruit etc. done everything obviously sadly wishes weren't followed in terms of delegation. BUT..SURELY HOLIDAY INN IS FAMILY CENTRED I.E ANTI SMOKING ...ZERO TOLERANCE...WE HAD 1 AND 5 YEAR OLD SLEEPING....A/C STANK AND COULDNT GET RID OF SMOKE ODOUR. 23 August 2013
Rated 5.0 out of 5.0 by Very good Hotel and Truly Excellent Staff My previous experience of London Tourist Hotels has been pretty poor, with poor facilities and staff with a couldn't care attitude. The Holiday Inn Mayfair far exceeds any of these other hotels that I have stayed in. The Hotel is clean, although the rooms are slightly tired, probably from the wear and tear of the many tourists that have stayed here. I was staying with my wife and two boys aged 14 and 5, and the 2 X double bedded room was perfect and big enough not to be a squeeze. The breakfast was good and plentiful. The location is superb, with only a genuine 5 minute walk to Buckingham Palace, 10 minutes to Piccadilly Circus and just over that to Trafalgar Square. However, what sets it apart, to me, is the superb attitude of the staff. From check in staff, to breakfast staff, to chamber maids, every single member of staff that I encountered was pleasant, friendly and very helpful - a true change from my experiences of London tourist hotels. I will, without a doubt, stay here again if visiting central London ! 19 August 2013
Rated 4.0 out of 5.0 by London Trip Overall, I would say average value for money. The room was a bit on the small side as was the bathroom although shower was decent albeit an over shower one. The room furniture was a bit shabby and in need of updating. Staff were helpful and the breakfast was decent. 19 August 2013
Rated 5.0 out of 5.0 by Another overnight stay at this conveniently located hotel Stayed at this hotel many times. One night stay on 14th August as part of a theatre trip. Room upgraded, fantastic in terms of space, amenities and general ambience. Room unusually was not ready till 1500, however no problem as had a meal in the wait time in the resturant. Staff generally friendly as always, girl at check in seemed to be new or inexperienced and struggled to find reservation, however with some help she resolved problem. Breakfast experience better than reported 10 days ago, less people in resturant, seating logisitics still an issue as tables too close together. Overall a good experience. 19 August 2013
Rated 4.0 out of 5.0 by Very convenient We have stayed several times at this hotel. Its location is ideal for short walks to all the main galleries & not too far from the theatres 17 August 2013
Rated 4.0 out of 5.0 by Good loocation The hotel is only few steps of london's mains attractions. If you don't want to walk, an undergound station is located on the next block, there also bicycles. The room was comfortable, the decoration is old style but it doesn't matter. The only black point was the bathroom, you'll find all you need but is not well done. 17 August 2013
Rated 3.0 out of 5.0 by Place needs a rehab desperately While it's one of the few places in London that will allow two children in a single room with parents, it may be worth your while investigating adjoining rooms elsewhere. The rooms are quite dated, stale and somewhat dingy (borderline dirty in places). Carpets need to be ripped out, walls need to be gutted, and bathrooms need a rehab. The lobby is small and not inviting, and the elevators are slow and cramped in the morning. The location, however, is superb, and it is one of the few places in London where you can stay four in one room. Otherwise, we wish we had invested a little more for a place that was slightly nicer. If we hadn't prepaid for a discount, we would have changed hotels soon after arriving. 16 August 2013
Rated 4.0 out of 5.0 by London stay Excellent position in London. Just a few meters from the tube station so very handy with a suitcase to pull .Buckingham Palace is just across green park and the houses of Parliament another 10 minutes from there. All the central London sights are very easy to get to. We stayed on the Priority club points so it was very cheap for our visit. The hotel location and the location of the attractions being near means we got around on £30 each on the tube for 5 nights- 6 days The room furniture was as dark brown so looked oldish but that was the intended look of the room. We faced the road at the front and there was some noise but it was probably because we are not from a large city so we could hear it more. This hotel is not the Ritz that's right across the road if that's what you want but it is good value. 16 August 2013
Rated 4.0 out of 5.0 by Front of house staff great, hotel needs money spending on it The front of house staff are particularly friendly and helpful, but the hotel needs a lot of money spending on it to bring it up to date. The poorer scores were because we wanted a family room and as an elite platinum priority club member, the hotel does not have executive family rooms. We were given priority club upgrade toiletries, bathrobes and water. Although the rooms were a decent size, they certainly needed upgrading and updating. There was mould on the bedroom wall coming through from the bathroom, but on the plus side, the more ambient lighting in the room meant that once the children were in bed we could put the lights on and read without keeping the children awake and some of the best lighting in a Holiday Inn hotel that we have been in over the years. Hope you get your upgrade soon as the location of this hotel is great. Thank you for a pleasant stay. 16 August 2013
Rated 5.0 out of 5.0 by Comfortable bed, clean room and great service We stayed here for 4 nights at the beginning of August and cannot fault the cleanliness of the room nor the comfort of the beds. The front desk were very quick and polite when we checked in and the staff in the restaurant very friendly and helpful. The hotel is in a great location, very central for anyone wishing to visit London. 15 August 2013
Rated 5.0 out of 5.0 by clean rooms clean rooms comfortable bed friendly staff only issue fire doors at night are very loud 13 August 2013
Rated 3.0 out of 5.0 by Needs attention We stayed three nights. The bathroom has no light over the sink and the sink has two faucets making it hard to wash your hands/face without scalding or freezing you. The internet is free in the USA at Holiday Inns so it was a surprise to see very high charges for this service, even for a Priority Club member. I was told the internet in the lobby was free and tried to use that however the toner was out in the printer with no replacement available. I was able to forward the printable material to the front desk, however, so they could print it up. Toner replacement should have been available. The desk for the lobby computer is located in the corner with no space to sit in the chair at the desk....not acceptable! For dinner on Sunday, we had to wait 40 minutes for a simple meal. The wait staff seemed perplexed that we were there to eat as if a Sunday dinner was not expected by anyone. Aside from all this, the stay was pleasant and the location excellent. 12 August 2013
Rated 3.0 out of 5.0 comfortable, needs an update Nothing wrong with room or hotel but for the price you pay it definitely needs modernisation in the rooms. 09 August 2013
Rated 4.0 out of 5.0 by Helpful staff, great location We were able to check into our room very early which was a huge relief to us after a long flight from the US. The staff was very helpful in answering our questions and the hotel was within walking distance to everything we wanted to see. 08 August 2013
Rated 4.0 out of 5.0 by A nearly perfect family stay! I was able to organise a 3 night stay in two rooms with full English breakfast, we were kindly upgraded to better rooms adjoining. The Reception is bright and friendly, and very professional, we were able to leave all luggage and head off out as we were early. Our rooms....facing the quieter but less picaresque back of the Hotel, were clean and decorated to a very good standard, with excellent cotton bedding and clean pillows, a must for me! The bathrooms were bright and airy, with quick to fill baths, though the shower was disappointingly lacklustre. Our beds looked comfortable but the mattress on ours was a little bit saggy, which some people might prefer. Room service was efficient. Housekeeping quick to bring extra tea and coffee as requested, cleaning was to a good standard, but our carpet in one place was a little bit stained, and the table was a little dusty. Overall, not worth moaning about though. Safes in the room were reassuring, but beware the mini bar...we were alarmed to find it per stocked, with a sensor which automatically charges your account when anything is moved...as we found when we attempted to place our wine in there and found our easy to access room bill, on the tv, showed we owed nearly £50 !!! Reception amended this, and sent us a fruit basket as apology for the upset! Breakfast was excellent, freshly cooked food, pancakes, very good coffee, and very friendly staff...a credit to the Hotel, particularly Monika and Brian....many thanks to them. We did dine in the restaurant one evening. A little pricy, but the food was good. The Bar in the Hotel was very expensive, and rather disappointing as we couldn't then sit as a family and enjoy a drink at the end of the day..shame. Checkout was efficient and good. The Porters were friendly and helpful. Location is excellent, around the corner from Green street tube station, almost at the Ritz, and opposite the park for attractions...very well placed! My only dislike of this Hotel was that there is no free wifi. With 3 children desperate to use their blackberry s, and myself my iPad, I was cross to find it would cost £16 per day for 2 devices, or £30 for 2 for our stay....with everyone fighting to use the two free pcs in the lounge, I found this unsatisfactory. I grade this as a 4 out of five for our stay, but for the expensive bar and wifi, I wouldn't have hesitated to offer a 5. We had a lovely stay though, better to have the above....if this was amended I would love to stay again.... 07 August 2013
Rated 5.0 out of 5.0 by Great Overnight stay Thank you for upgrading us to an Executive Room, much appreciated and very comfortable. Room very good, clean, well equipped and well appointed. Reception desk service and concerierge very good as per normal (we stay at this hotel regularly) Breakfast experiece not good, reported to manager of the resturant. We were placed at a table by bread counter, continous hassle as people queued around bread counter knocking into us throughout. Aisles between tables not wide enough, therefore if not attacked by bread queue people, we were disturbed by people walking past our table both sides. Awful experience and for £16.50 each far from good value for money. Holiday Inn you need to sort this out quickly, otherwise we won't be eating there again. By the way, please provide a tea-pot that fills 2 mugs, not one that fils one and a bit mugs. Apart from breakfast a great experience as normal. 07 August 2013
Rated 5.0 out of 5.0 by Very Nice Hotel My Wife and I stayed for a week. The room was great and staff very friendly and helpful. It is in a great location for shopping and sightseeing, very close to Green Park underground. Will stay there again the next time we visit London 07 August 2013
Rated 5.0 out of 5.0 by Another relaxing break We have stopped over, and also spent a few days at his Holiday Inn and find the staff are to be commended, from the reception to the concierge who directed us once again on the best way to get around. Our arrival was greeted with a smile and recognition of PC status. The room we were given was excellent and breakfast staff and selection were well in keeping with a hotel of this level. Thank you once again and without singling out any particular team member, once more this hotel is to be commended. 04 August 2013
Rated 5.0 out of 5.0 by Fabulous stay Myself and my husband stayed here on the 26th and 27th of July. The hotel is only 2 minutes from Green Park station which is ideal for exploring London. We were upgraded to an executive room in the 7th floor as my husband is a platinum member of their loyalty scheme. Our room had a lovely view of the Ritz and Green Park. The room was spotlessly clean as was the bathroom . The mini bar was a godsend when I awoke thirsty through the night. Great air conditioning which was needed as it was very hot that weekend. All of the staff from reception, concierge and housekeeping were very helpful and friendly. We didn't use the restaurant or bar so I can't comment on them . I would definitely return to this hotel and would defiantly recommend . 04 August 2013
Rated 4.0 out of 5.0 by Good location Stayed last week at the Holiday Inn Mayfair as we have stayed in a Holiday Inn in other locations within the UK and Europe. Chose this one due to its central location which was great as we could walk where we wanted to go. Overall the hotel was good, the best bit about it was the staff who were very courteous and friendly at all times. The only thing that let the hotel down was attention to detail in the room, especially in the bathroom where it just needs to be cleaned/ freshened up especially around the bath/shower area ! Also would suggest perhaps for there reward guests that they give either a free room upgrade or a bottle of wine as we have had in other Holiday Inn's . 30 July 2013
Rated 5.0 out of 5.0 by Perfect! We stayed in the hotel on Friday the 26th and checked out on Sunday the 28th! The area of the hotel is amazing you have Starbucks across the road, boots on the corner, bus stop 1 minute away and the tube also a minute away. A 10 minute walk to Buckingham palace, it was perfect. The rooms where all clean and the bed were very comfortable. All the staff were so lovely and kind and helpful which made our stay even better. We are looking forward to coming to London again soon and staying the same hotel! I would defiantly recommend it to my friends & family! Thanks Holiday inn! 29 July 2013
Rated 4.0 out of 5.0 by Nice place, super convenient location. Our first time at HI Mayfair. We chose it because of A/C and were we glad. London Temp hit 90 deg. F (32 deg. C). Room was very nice and super comfortable. Centeral areas were not very well A/C but livable. Location is nice. Taxi's form rank outside hotel, Underground around corner (Green Park station) and Piccadilly Circus or Leister Square are easy walks. The internet access is VERY expensive. L 16 per day for 2 devices. Rate goes down to L 30 for 3 days. But two people with 2 devices each can run up a L 32 per day bill just for internet which should be a free or much lower cost service. However, the internet service was very good but poor value. We needed to add a room at the beginning of our 4 day visit. The staff were very reasonable about this addition. Gave us a fair price and two nice rooms. 28 July 2013
Rated 4.0 out of 5.0 by Very comfortable room. An enjoyable stay, except on checking in, was not recognised as Priority Club member. Will stay there again. 28 July 2013
Rated 5.0 out of 5.0 by great location Recently spent 4 nights at the london mayfair. It''s location is very convenient and central to most of London's attractions. Our room was very comfortable, clean and the room service was excellent. We appreciated the full size bath also. We will stay there again when next in London. 28 July 2013
Rated 3.0 out of 5.0 by Not a 4 star hotel It was a nice location but is rather a 3 star hotel. The room with 2 beds is too small and bathroom to small also. To muuch noise heard from the street. Breakfast with low quality and poor but nice service. 26 July 2013
Rated 4.0 out of 5.0 by Good with a single but... This is an excellent hotel, well located in the centre of London that I have used on a number of occasions. The cost is in line with its location and other hotels in the area. The Concierge staff in particular I find excellent. The rooms are a little small but this is to be expected for the area. The double glazing blocks most of the traffic noise and allowed me to work. The only note of negativity is the check in staff, on the last three occasions I have stayed there I have on each occasion found them off hand and borderline rude. I heard an American visitor being spoken to like she was a child because she did not understand their credit card machine. Some training required I feel. That aside this is a hotel I reccomend and will use again. 24 July 2013
Rated 5.0 out of 5.0 by Un 10 sobre 10 Todo perfecto. Personal eficiente y atento. Volveremos! 20 July 2013
Rated 1.0 out of 5.0 by A bad experience Unfortunately when we stayed here for two nights our room was not cleaned and the A/c was not working, we spoke to the reception at 18.30 about this problem and was assured that it would sorted out, when we arrived back at the hotel at 22.00 there was a fan in the room but it had still not been cleaned, we spoke to the duty manager and he said all housekeeping staff had gone home and he could not do anything about it, he was understanding and we managed to get clean towels, but not good when you are paying 260.00 per night. 20 July 2013
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