Rated 4.2 out of 5 by 511
Rated 2.0 out of 5.0 Just ok
I stayed here for work. The staff could not be nicer, but apart from that, this hotel is lacking in many ways. I am not one to get angry and make demands, but I was very disappointed with my trip. My company paid for me so I cannot complain about the price, but if it had been my own money I would have never stayed here.
If all you care about is a great location, this is the place for you. If you are looking for modern ammenties and nice, clean, new rooms, do not stay here. Unless you take an Executive room, the rooms are very old and dilapidated, unfortunately. This hotel is banking on the fact that it is across from the Ritz so they charge high prices, but it has little else going for it. I had to move rooms 3 times because of the electricity kept going out in my first room, then I was moved to a double room (I was alone) with smaller beds located directly across from the elevator, then finally to the top floor to a room that was just ok (all the rooms are just "ok"). It had 2 adjoining doors, a ceiling "door" where there is obviously access to a roof. And one morning there were workmen outside my window on the top of the building at 730am. Good thing I did not have my blinds open.
I asked to be upgraded after all my troubles but was told I would have to pay the additonal fee for an upgraded room and there was no way to waive it. I suppose if I had screamed and shouted I could have gotten my way but I'm not that kind of client. I was very tired after many days of travelling and a lot of hard work, and I just found the rooms to be totally lackluster. This hotel needs a MAJOR rennovation.
Again, staff is super friendly and nice, the room service is actually qutie ok, as is the bar and restaurant. But the rooms are the opposite of comfortable and accomodating. I do not want to go back.
28 October 2014
Rated 2.0 out of 5.0 Poor value
For a hotel situated a stone's throw from the Ritz this was truly a disappointing experience. On checking in 1 hour early I was informed there were no rooms available but that I could upgrade to an executive room. The usp of which seems to be high speed internet and a desk. The internet was extremely slow and I complained about this to the front desk staff. The only redeeming factor was that the majority of staff were very helpful and polite. However the final straw was that when ordering dinner my steak (requested medium rare) was completely rare. I expected a better service all around. For ca £50 more a night there are an abundance of far superior hotels in the Mayfair area. I for one shall be frequenting them in future and shall never return to the Holiday Inn.
28 October 2014
Rated 4.0 out of 5.0 by Doug T Business travel
I have stayed here several times in the past. It is very conveniently located. The room fee has increased quite a bit since the last time I stayed here. Unfortunately that hasn't meant the hotel has improved in appearance and comfort. It is a bit dated.
25 October 2014