Rated 4.2 out of 5 by 486
Rated 1.0 out of 5.0 by bartlettpsj Good enough ruined by after support awful to terrible
Stay was good enough, but due to location and pricing, the hotel is probably full most of the time, so they really don't give much of a stuff for service. Polite enough, but that's all. but we left a couple of items in the room. I called same day (late night) and told to call back tomorrow. Wife called them and they said they would look. I again called them and they said they would look. I contacted via web site on the first day we found items missing. Nobody contacted us from the hotel --- ever!!!
06 July 2014
Rated 5.0 out of 5.0 by jmb311 Perfect
Stayed for 2 nights to attend a hospital appointment. Wonderful hotel. Service, accommodation and food and drinks all first class. Will definitely be returning and have already recommended hotel to friends and family.
05 July 2014
Rated 4.0 out of 5.0 by Wislee Bathroom a little small
Bathroom was a little tight not easy to move around. Should have a light over the sink. The room itself was comfortable.
04 July 2014
Rated 4.0 out of 5.0 by Tooly1 Great service, can't beat the location
We have enjoyed many stays at holiday inn, Mayfair and we hope to return soon. The staff are pleasant and willing to "go that extra mile". The location cannot be beaten.The room is basic and clean. Now wifi is free for IHG reward members. This only applies to 2 devices. It would be helpful if a third device or more were included as in other hotels.
We only have one problem which the staff always do their best to alleviate. The mattresses in the Executive rooms are outdated, soft and uncomfortable for anyone with a back problem. The staff are always obliging about putting a board under the mattress for us and this does help somewhat. However, upgrading to new, firmer mattresses would enhance the room comfort and overall experience of us.
02 July 2014
Rated 3.0 out of 5.0 by utie77 Great location , high room rates ,not enough recognition as a platinum ambassador
Had to request for the complimentary newspaper , drinking water /fruit platter and full bathroom amenities .
27 June 2014
Rated 5.0 out of 5.0 by Saffer Great position
Having spent a week at Holiday Inn Mayfair we can happily recommend this property for its great position ( walk to shops,theaters and attractions) as well as very professional and accommodating staff headed by an interactive and pleasant manager. Well recommended.
26 June 2014
Rated 5.0 out of 5.0 by Patrik67 Excellent stay.
Was here with family of three and the beds and pillows was very nice and comfy. The breakfast buffe was great and the service was great as well. The sound of the traffic at the nights was not that bad either. The location of the hotel could'nt be better, walking distance to everything we wanted to see and experience. Green Park station just across the street made it simple to travel between Heathrow and the hotel. The staff was very nice and helpful and we will come back to this hotel everytime we are in London! I highly recommending this stay to my friends and other travellers.
25 June 2014
Rated 4.0 out of 5.0 by touristyjock Ideal London location
Fantastic location and within walking distance of all London's top attractions. Next to Green Park underground. Pleasant and safe area to walk about at night.
25 June 2014
Rated 4.0 out of 5.0 by Themama58 Great staff
The staff and concierge could not have been more helpful, from directions to restaurant suggestions &greeted every morning with a smile.
The location is wonderful from getting on the tube at Green Park to walking through Green Park to Buckingham Palace.
The room & bathroom sizes were generous.
25 June 2014
Rated 4.0 out of 5.0 by Solution Out of repair
There was no power to the shaver outlet in the bathroom.
The WiFi signal to the room is not strong enough and we lost connection and could not upload photo consistently.
23 June 2014
Rated 5.0 out of 5.0 by aml47 Great Hotel to stay in
The Holiday Inn Mayfair is in a great location near Green Park and Piccadilly Circus, has easy access to the tube and makes a great base to see London and make the most of your stay. We recently stayed and found the hotel quiet at night, the staff were always polite, and the service was excellent.
23 June 2014
Rated 4.0 out of 5.0 by Wotnohair Excellent location spoilt by the lack of fine detail
This hotel is ideally situated near to Green Park underground station in Mayfair. It is on a busy road but noise from vehicles in the room is not a great issue. Check in is efficient and the lifts are key card controlled to avoid unwelcome visitors on the floors above. The room is clean and the beds come with a choice of hard or soft pillows (labelled).The beds themselves are very soft but not uncomfortable.
However this is where the attention to detail is lacking - there was no restaurant menu or guest services directory in the room. Wifi as an IHG member is limited to 4 hours and should be complimentary as is the case in most other hotels around the world. The bathroom did not have any shower gel in it and the hook for your towel was on the other side of the door to the bath/shower which is kust a waste of time.
Having entered the bar area to eat, I found myself ordering my food at the bar as the service was non existent. When my food arrived it was incorrect and was sent back. By the time it arrived I was pressed for time but would ordinarily have sent that back too as the presentation was appalling. When I returned from work at 0200 in the morning, the Novikov bar and restaraunt was in full swing with all the smokers stood outside. This noise could be heard in my room clearly. Top tip would be to avoid rooms 01-13 as this noise may interfere with your sleep. Not really up to the standard that I am used to for IHG group hotels
19 June 2014
Rated 5.0 out of 5.0 by xiaj01 位置一流，礼宾服务较好
19 June 2014
Rated 5.0 out of 5.0 by Gregg1969 What a wonderful place.
We enjoyed everything about our stay at the Holiday Inn in Mayfair. We were especially impressed by the staff, all of whom were friendly and warm and helpful.
Thank you for making London one of the highlights of our month-long vacation.
18 June 2014
Rated 5.0 out of 5.0 by Storyteller. Attentiveness of staff.
We were most impressed with the overall concern of the front office staff exampled as follows. We wanted to meet our son at an other hotel nearby. A member of staff explained a short cut to us but we took the wrong turn viz turned right instead of left. This person was looking and he ran after us down the alley into the next street; he called out and redirected us the correct way. All with a smile on his face. This we considered to be above the call of duty. but made us want to come again.
18 June 2014
Rated 5.0 out of 5.0 Bar
I realise it is impracticable for many hotels to sell real ale. This time I avoided the bar. Last time I drank bottled beer.
I believe Boddingtons to be delivered in powder form and reconstituted with water. That's what it tastes like.
Holiday Inn Stratford on Avon sells Bass. It is the extra cold smooth flow virtually taste free version but not undrinkable.
18 June 2014
Rated 4.0 out of 5.0 by virginia home great staff great location
Really enjoyed the location, central to lots of locations. The staff were really nice and helpful, a real plus. The rooms were adaquate, not large but comfortable. Food not a standout but not terrible.
Overall a good experience.
17 June 2014
Rated 4.0 out of 5.0 by Bob7Suisse Another fine stay
I have used this hotel many times. It it close to tube connections (Green Park) where I can relax, hit the town or meet guests in the coffee shop for meetings as my London visit dictates.
16 June 2014
Rated 5.0 out of 5.0 by Returning Guest Good Convenient Hotel
Holiday Inn Mayfair is one of the more convenient hotels if your touring London or into shopping or theater. Very good bar and restaurant to relax after a day of activity. Rooms are comfortable. Staff is always helpful and able to probide recommendations and directions to nearly everything.
14 June 2014
Rated 4.0 out of 5.0 by A Young Oldster A Pleasant experience
The location, room, Wifi, breakfasts and services all met , or exceeded, our expectations.
12 June 2014
Rated 4.0 out of 5.0 by Anji2 Excellent location
Pleasant comfortable rooms with a certain elegance in the public rooms. Warm welcoming staff and good breakfast buffet, what more do you need in the heart of Mayfair?
11 June 2014
Rated 5.0 out of 5.0 by The four happy danes Thank you
A very fine hotel with a very good location in London. The staff in the morning-restaurant is excellent.
09 June 2014
Rated 5.0 out of 5.0 by Eric2610 Excellent all-round hotel
A very pleasant hotel experience. Well-equipped room, very friendly staff without exception, good food in the restaurant both at breakfast and dinner. Excellent location for our needs.
07 June 2014
Rated 4.0 out of 5.0 by Eric@nola recent stay
Hotel staff was great! Location of Hotel perfect! Marcos at Concierge was very helpful everyday. We were there 6 days. Antonella at the Front Desk checked us in, but also checked us out. She was great! Had a great smile and was always willing to go beyond the call of duty for us.
Location was perfect. Not even a block away from the tube!! That was great for us as we took the tube everywhere we went. Green park across the street and Buckingham Palace was thru the park a couple of blocks away.
Piccadilly circus was only 5 blocks away!!
07 June 2014
Rated 5.0 out of 5.0 by angie baby our jersey boys trip to london
very good central hotel. great service reception area and seating smaller than other holiday inns we have stayed in but still efficient
06 June 2014
Rated 5.0 out of 5.0 by Joshisme Best Located Holiday Inn in the World
This is one of the best holiday inns I have ever stayed at. Not only is it located in the heart of Mayfair, the staff are wonderful. Really great service. The rooms are bit old but you can't beat its location and friendly staff.
06 June 2014
Rated 5.0 out of 5.0 by DocRob Location and Value
This hotel may lack the charm of one of the venerable English hotels, but the location and value more than make up it. After all, how much time are you really going to spend in your hotel room (other than sleeping) when you're located in the heart of what I believe is the most interesting city in the world? At this hotel you are located within easy walking distance of incredible shopping, wonderful restaurants and easy access to all London sites by either walking or the very close Underground station at Green Park. Also, the rooms are comfortable, clean and well kept. Add to that a cheerful, helpful and welcoming staff and you've got a great place to stay at a reasonable price. Remember, London is an expensive city.
05 June 2014
Rated 5.0 out of 5.0 by Majcm Holiday inn Mayfair
We stayed here as a group of 14.
This included 4 children.
From the Minuit we arrived to the Minuit we left we where extremely well looked after.
The staff where always tentative to our needs even though at times it was a late request.
The hotel position is superb for the whole of london.
We did, Harrods, tour of London, Rugby match, a show, commedy club, etc etc and everything except the Rugby was in easy walking distance.
I have stayed in London many times over the years and without a doubt this is the best overall experience.
A Special mention goes out to the manager for his extremely welcoming behaviour .
04 June 2014
Rated 3.0 out of 5.0 by Hutchy1810 Disappointing room size and bathroom
Hotel in excellent location and staff very helpful and friendly.
However the room itself was disappointing and certainly not what I would class as 4 star!
04 June 2014
Rated 5.0 out of 5.0 by Haflinger Convenient location
Good value for a very nice property in a convenient location. We were able to use all methods of transportation easily. Many places were within walking distance. The Sainsbury and M
03 June 2014