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Rated 4.0 out of 5 by 530 reviewers.
Rated 2.0 out of 5.0 by Second stay, so much worse than first Stayed here just two weeks before this stay and was very impressed (five stars), hence booking again. Second time, not so good... I could write an essay(!) but here are a few key points: - paid for a kingsize bed to find that this actually meant two single beds pushed together. This might be OK for couples, but for business travel (like me) this means you can't sleep in the middle of the bed. Unfortunately I rolled further into the centre without realising in the night and ended up sleeping in the gap between two matresses. Woke up with very bad back pain (I have sciatica#. Spoke to reception and apparently all 'kingsize rooms' are actually two singes pushed together - bed looked sat in #i.e. pillows were haphazard and bed sheet was very creased# when I got to the rooom - bathroom was dirty. Hair in bath and on two towels. - ate in the restaurant in the evening #did not dine in hotel during my last stay#. Food was almost inedible but was so hungry #had missed lunch because of meetings# I went ahead and ate it anyway. Main was almost unbearably salty and dessert was foul. Ice cream cheap and obviously out of date - giant ice crystals in it as result of over freezing. - re: food vegetarian choice was very small indeed - all meat on the buffet apart from some congealed mushroom concoction. Chef seemed unable to help when I asked if the desserts were suitable #i.e. no gelatin#. Hence ordering dishes from the main menu. 05 September 2014
Rated 5.0 out of 5.0 by Great Service Had a room on the 9th floor and it was great! Very comfortable in every way. The guest services were very helpful, assisting with a tour booking, storing luggage and helping with the airport shuttle. Front desk staff were very friendly as well. 05 September 2014
Rated 5.0 out of 5.0 by A relaxing weekend away, but noisy aircon on roof of room on 10th floor My wife and I always have a relaxing weekend away at M4J4 about every 6-8 weeks. On this occassion we were not able to relax fully due to the noisy aircondition machine directly above our room 1040. I will make sure we do not stay on that floor again! Other than that, the staff were impeccable with their services and professionalism. Patricia on reception duty on 29th August was fantastic. Well done. 04 September 2014
Rated 3.0 out of 5.0 by Stay at Holiday Inn J4 M4, Heathrow, London Waited 30 minutes in gold platinum priority check in desk behind a non priority club card holders. No complimentary water in the room, would expect this if platinum card holder. Noisy family in next room (adjoining doors). 03 September 2014
Rated 5.0 out of 5.0 by Good service We had an overall good stay & staff helpfull & friendly. Thank you 02 September 2014
Rated 1.0 out of 5.0 by Uncomfortable have to pay to get quality I stayed in this hotel and upon arrive was greet by smiling staff she began to check me in and confirmed my king size room booking, and asked if I wanted to upgrade my room to a newly renovated room for £10. I asked what the difference was and was told it was newly renovated and fresh but I expected the same great product. I went to the room and had a bad bed which was uncomfortable the fridge was not opening and the kettle wasn't working. There was marks on the wall and the flush stopped working half way through the night. Upon check out it questioned the quality of the room and was told that it was my decision to take this room and could of upgraded as I had the choice I think it's quiet horrible to have to pay more to get quality and was bluntly told you have to pay more to get quality. Horrible expensive will not be booking or recommending again 02 September 2014
Rated 5.0 out of 5.0 by recent business visit No problems with hotel at all. Have recently booked direct with the hotel and it seems difficult to recieve a vat reciept for expenses? Is there a way of requesting and emailed reciept when booking direct online? thanks, 02 September 2014
Rated 5.0 out of 5.0 by Excellent stay We had been in a Holiday Inn before and this one didn't disappoint again. Our room was very clean and newly refurbished which was lovely. It seems that the lower floors were not redecorated. We were impressed that the room had a fridge and complimentary water/tea/coffee and even a mars bar! The mattress however needs changing badly as it had two big dips in it. The food was ok in the hotel, some of the meat being dry. It was also very overpriced. This however wouldnt deter us from staying at this Holiday Inn or any other Holiday Inn again. 02 September 2014
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