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Rated 4.1 out of 5 by 589 reviewers.
Rated 5.0 out of 5.0 by Always a friendly welcome and excellent customer service We've stayed here quite a few times this year and this Holiday Inn is consistently offering a very good and comfortable guest experience. The Duty manager Mr Enderson and Ms Elisa on the Reception are simply superb and always ensure we have such an enjoyable stay. As an Ihg platinum member I feel we are very well looked after each stay. The rain shower in the executive rooms is so relaxing and soothing after a long day. Wifi is good and reliable. Tv channel selection seems more varied in the executive rooms. I'm looking forward to our next stay. 28 October 2014
Rated 5.0 out of 5.0 Up to date and friendly staff Great new rooms and lobby with friendly staff. Also, has a varied food and beverage option and reliable internet. 28 October 2014
Rated 5.0 out of 5.0 Service, service, service! If I could I would add five more stars for every employee in the Hotel - this is the place where you can feel what hospitality is all about! 28 October 2014
Rated 5.0 out of 5.0 Positively Surprised-Amazing Holiday Inn experience The new executive rooms (I stayed on the 7th floor) offer everything you need when travelling for business. Very good sleep quality, comfortable beds; different pillow types to choose from- rain shower in the bathroom and a rich collection of amenities. As a rewards club member, you can enjoy very fast premium Wifi in the room for free. Combined with the holiday inn open lobby experience that this hotel offers, the super-friendly staff and the surprisingly high service and food quality in the Sampans restaurant, holiday inn M4J4 was a great experience. I will definitely come back when travelling for business. 28 October 2014
Rated 5.0 out of 5.0 by Stress Free Hotel We commend the front desk staff, for looking after us. It is the first impression about the Hotel. We decided to stay at this Holiday Inn in particular, as we had good experience before. But this time, we did not expect staff to look after us even better, we were not expecting anything different from last time, but upon arrival and explaining how our day had been, after involved in car accident, and we were left stranded, we decided to book a night back at this hotel, as it was the nearest. We were greeted with a smile, friendliness and supportive. And most understanding of our circumstances. We had a stress free stay, and our room was upgraded. The most comfortable room ever, tastefully decorated, with every thing a guest need. We managed to arrange all the necessary requirements to sort our journey back home from the hotel, with staff help and our hire car delivered to the hotel, from our insurance company! We will come again. 27 October 2014
Rated 4.0 out of 5.0 by Perfect start and finish of a holiday Yet again we spent the night at Holiday Inn Jct 4 M4 to allow us to leave for our holiday fully rested and free of any last minute stress getting to the airport. What better than after a wonderful holiday but a long flight and mid evening arrival back to Heathrow then to get back to the Holiday Inn, evening meal and a good nights sleep before heading back onto the motorway well rested for the last stage of the trip home. This is always an important part of booking our holiday to ensure the holidays starts the moment we arrive at the Holiday Inn and ensures we arrive home relaxed. This is the second time we have used this system this year, but have been doing this now for a number of years. 27 October 2014
Rated 5.0 out of 5.0 by great stay great location, good food, parking on site very easy. easy to get to terminal 5. very friendly staff. hotel very clean. would recommend the fish and chips! 26 October 2014
Rated 4.0 out of 5.0 by Gets better every time I stay The staff have always been excellent at this hotel be it front of house or housekeeping. I tried the Chinese restaurant for the first time and both food and service were very good. Got one of the newly refurbished executive rooms this time and they are a great improvement. I had booked a smoking room but one was not available when I arrived. 25 October 2014
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