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Rated 4.2 out of 5 by 745 reviewers.
Rated 5.0 out of 5.0 by great place to stay Always find this hotel a pleasure to stay.Staff are very friendly and polite.Breakfast is a must}The staff are very good at their job.Will stay again. 25 March 2015
Rated 4.0 out of 5.0 by Good place to stay A good hotel for LHR area. Not over priced and staff always make you feel welcome. The new decor of the rooms is very good. Good selection of food and bars. 24 March 2015
Rated 5.0 out of 5.0 by Great service An excellent stay. Well done to the staff and Management 24 March 2015
Rated 4.0 out of 5.0 by review review as per my score. Hotel is good , one of better HI hotels 23 March 2015
Rated 5.0 out of 5.0 by comfortable room and good service I have already given my opinion in the questions asked!! 23 March 2015
Rated 4.0 out of 5.0 by As you would expect This hotel was convenient to my needs and was clean and comfortable. No problems. 22 March 2015
Rated 5.0 out of 5.0 by hotel experience staff were very friendly and helpful, rooms were of good size. Excellent sleep, great breakfast 18 March 2015
Rated 1.0 out of 5.0 by Blot on what is usually a great hotel I was unfortunate that on my last stay i was not in my usual room type. I was given a room on floor 1, room 176 to which the stench in the room was unbearable. After checking in i made this clear to reception, unfortunately I wasnt able to be moved rooms but the reception did say they would send a cleaner, they didnt. At around 12 midnight I got past the point where I could settle, the room was dated (deco, noisy old fridge in the corner), felt dirty (needed a lick of paint) and smelt horrid. A concierge kindly helped me and got me some room spray which helped mask the smell, albeit it needed quite a bit excessive spraying. However the morning of my check out after a pretty horrid nights sleep i left feeling dirty. I raised this point to reception on check out and after an apology the lady offered me some bonus IHG points, which I was greatful for. I can honestly say this hotel is great, however, the room and experience this week was not appealing and certainly didnt get value for my money. 18 March 2015
  • 2015-03-27T10:33:42.187-05:00
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