Rated 3.9 out of 5 by 321
Rated 4.0 out of 5.0 by Brandon123 Super friendly and professional staff
It was a short stay before an early flight out of Heathrow the next morning. The staff were all very friendly from the reception to the restaurant, particularly Jude at the restaurant. The food was good.
Access to the airport is very convenient through the Hoppa service. Only better if the hotel itself provided a free shuttle service.
Some of the common areas (carpets in the corridors to the rooms) were a bit run down.
Overall I had a pleasant stay and will look into this hotel next time I have another early departure from Heathrow.
05 December 2013
Rated 4.0 out of 5.0 by Peter137 A nights stay with parking
The hotel is ideally situated for access from the M4 especially after a long drive from the West Country. The reception staff were most courteous and helpful and the room clean and comfortable; ideal all round.
The car parking manager and his staff were very helpful. This was especially so when we returned to pick up the car after a long flight, in fact the manager could not have been more helpful on that occasion.
The only fault was at the bar near the reception. The food was as lacklustre as the service. Pity! It knocked a star off the overall experience and a point from the staff and service
We will definitely use this hotel again, but avoid the food.
04 December 2013
Rated 3.0 out of 5.0 by george35 my stay at j4 m4
Fixtures in room were a bitty tatty and worn- need a French polisher going in and sorting it out , also need a few plug sockets that are heavily marked changing. Food was ok apart from skinny fries. Breakfast was good, no complaints. Not a bad holiday inn though, food is usually better than most.Staff always good here, quick check in.
03 December 2013
Rated 3.0 out of 5.0 by 1Bob123456789 Hotel wi-fi
Nice hotel, clean good facilities. Shower in hotel room needs improving though.
But big bug bear is that they charge for their wi-fi!! Until this policy changes I won't be staying at this hotel again when so many others have moved forward with this policy.
Holiday Inn.......please move into 21st century!!
01 December 2013
Rated 4.0 out of 5.0 by Pongid Very Good
Close to the airport with a cheap hire car company (green motion - mixed reviews) located just outside the main foyer. The National Express 'Heathrow Hoppa' bus is just £8 return to terminal 1 with very few other stops. Comfortable room and good facilities at a very reasonable price (providing you shop around for a good rate), especially for a large hotel within just 5-10 min of the airport.
30 November 2013
Rated 5.0 out of 5.0 by KathyMac Excellent hotel in an enviable location close to London Heathrow.
Our holidays begin as soon as we check into the Holiday Inn and not just as we arrive at the terminal. That is why we choose to stay at the hotel at both the beginning and end of our journeys overseas. The staff are always welcoming and efficient and seem to enjoy looking after us. Meals are available from the many and varied restaurants in the hotel. This enables you to choose just what you want to eat and how much you want to spend. We always make sure we have enough time to enjoy the full breakfast at the hotel. The range and quality of food available is excellent and the service available from the chefs on duty has to be sampled to be fully appreciated. Make sure you allow yourself plenty of time to sample all the delights on offer before you go rushing off to catch the Hoppa bus to the Terminals.
29 November 2013
Rated 2.0 out of 5.0 by JWC55 A HOTEL DECLINED
My family and I have stayed at this Hotel long before it was known as the Holiday Inn and have continued to stay here everytime we have passed through Heathrow or the area due to its proximity to London, M4 and other attractions.
Sadly, it hurts me to say it, but over recent years we have watched the gradual decline of this Hotel and it is nowhere near the level of its yesteryear predecessors and we will in future consider other accommodation options in this area.
Room temperature over recent years has always been problematic, but this year the room temperature was set by the Devil himself and the controls refused steadfastedly to be adjusted to a more ageeable level and Front Desk confirmed that the temperature was set centrally (by a sadist). Obviously we had a very uncomfortable night.
The evening buffet used to be excellent, with multiple choices from comfort foods, kids choices, to carvery joints to suit every taste and it used to be delicious. But that is no more.
The current buffet offered one choice of soup (tomato), and played it culturally safe with one carvery meat of "Turkey" that had the texture of cardboard and was devoid of any taste (with the exception of an unpleasant and strange after-taste) which we pushed to one side. With limited salad offerings and a couple of main courses the only selection was "Do we eat here, or not?". Seriously, I have seen and enjoyed better in UK Motorway Service Stations. Clearly a strong cost cutting exercise has been implemented here and unfortunately there is no more fat or muscle to cut, its already down to the bone!!
28 November 2013
Rated 5.0 out of 5.0 by AndyT44 staff
excellent service and attitude in all areas of the hotel
27 November 2013