Rated 4.0 out of 5 by 494
Rated 5.0 out of 5.0 by M.A.J.T.K. In room beverages
over the years I have been content with the coffee sachets. they strike the right balance between convenience and quality. The recent change to the much larger coffee grounds in a permeable bag give me cause for enviromental concern. The packaging for each bag is nearly five times greater than with the previouse sachets and one is left with a large bag of coffee grounds which now has to be disposed of. I don't think this change has been properly thought through
17 August 2014
Rated 5.0 out of 5.0 by Malc23 Exceptional Service
Excellent welcome on arrival from the receptionist Kam who was not only friendly but super efficient, our newly refurbished executive room was clean,comfortable and well equipped for leisure or business use, with fresh milk for hot drinks - a pity other IHG hotels have not implemented this simple idea, the only fault was the room entrance light could not be switched off when using the bedside lights which was very annoying. Restaurant menu was varied with a buffet available together with a separate Thai restaurant and the bar included a Starbucks franchise. The car park was huge but costly for a short stay, although very good value for park and fly, allow at least 30 minutes for Heathrow shuttle bus which is poor value considering inclusive parking has been paid. Overall the only airport hotel I have ever been inclined to award top marks too.
15 August 2014
Rated 5.0 out of 5.0 by Caston2014 London On A Budget
My family of four stayed here in August 2014. One of the our best vacations ever. We were traveling on a budget. Mainly because the U.S dollars isn't worth anything in Britain ( besides the point ). The outstanding service along with the great accommodation made this one of our best vacations.They saved us hundreds of dollars. Instead of trying to sell us overpriced tour packages, they Sebastian, sat down with me and he helped me plan my trip. I bought an Oyster card and we saw every site in London that we wanted to see. Saving me hundreds of dollars. Great hotel, great service, great people. Thank you Holiday Inn Heathrow m4j4 ( my son called it Michael Jackson forever.
15 August 2014