Rated 4.2 out of 5 by 889
Rated 5.0 out of 5.0 by Jeff5522 Transportation
This Holiday Inn Location was great! It was close to Heathrow, close to London, and close to Windsor and Bath.
The Staff were very friendly and very helpful!
The rooms were clean and comfortable.
The Staff were great at helping us get transportation to Heathrow when we left, and we had 15 people. And they helped us get to London and to Windsor and Bath by taxi which was faster and cheaper than the Hoppa Bus.
We will stay here next summer!
July 29, 2015
Rated 4.0 out of 5.0 Terrific Service
When I arrived the front desk was busy so the concierges immediately started taking the overflow. I was coming from a cancelled flight so I was a little cranky, but that all dissipated with the superior service at the concierge's, the dining room, and the bar. They even kept the restaurant open a few minutes extra so I could get in. The downsides? The room was a little dated and the food was good, but not wonderful at the restaurant. From the plates I saw in the bar, the food there was better.
All in all it was a very good experience.
July 29, 2015
Rated 4.0 out of 5.0 by JAKEYBLUE Great hotel just one negative
Great hotel don't know why I've never used it before! Nice room - upgraded. reception - think it was James - was very welcoming, sorted out the parking and the shuttle to the airport.
Just one problem - when I went back to the hotel to pick up my car 48hrs later and went to reception to have my ticket validated, I was met with a patronising, unhelpful and sarcastic tone (think it was Lucy) - shame, unnecessary.
i didn't eat at the hotel so I can comment on the food.
July 28, 2015